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Troubleshooting Possible Problems

87

My telephone is not forwarding my
incoming calls to my voice mailbox.

Start the NetSet utility and verify that

Forward to Voice Mail

is selected as your

call forwarding path. For details, see

“Creating Your Call Forward Path”

in

Chapter 5.

On my NBX Business Telephone, I added
a one-touch speed dial, but the
telephone does not dial that number.

Do not use nonnumeric characters or
spaces in your Speed Dial setup. For
details, see

“One-touch Speed Dials”

in

Chapter 6

.

I try to pick up a call ringing on another
telephone using Directed Call Pickup, but
it fails.

The telephone you are using to pick up
the call may not be in the same group as
the telephone that is ringing and the
ringing telephone does not allow
nonmember pickup. See

“Call Pickup”

in

Chapter 7

.

My telephone keeps ringing after I pick
up the handset.

Your telephone may have lost connection
to the system immediately after a call
came in. Remove the Ethernet cord from
the jack, then re-insert it into the jack.
Wait a few seconds. If the telephone
continues to ring, disconnect the
electrical power for your telephone, then
plug it back in.

The labels that I print for my telephone or
Attendant Console do not fit the
telephone or console.

When you are in Adobe Acrobat Reader,
select

File

and then

Print

. In the Print

dialog box, be sure that the check boxes
for both

Fit to Page

and

Shrink to Fit

are

empty.

The display panel shows,

Wait for

NCP.

Your telephone may be disconnected
from the system. Hang up your
telephone and wait a few seconds. Then
pick up the handset. If this message still
appears on your telephone display panel,
contact your administrator.

Table 12

Troubleshooting Quick Reference (continued)

Possible Problem

Suggested Solutions

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Summary of Contents for NBX 2101

Page 1: ... NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 1105 Attendant Console NBX Complement Attendant Software Part No 900 0079 01 Published 09 2001 NBX Telephone Guide http www 3com com ...

Page 2: ...be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 199...

Page 3: ...hone 20 Programmable Access Buttons 21 3 NBX BASIC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone 25 Programmable Access Buttons 26 4 VOICE MAIL Changing Your Password 28 Listening to Messages 29 Replying to a Message 31 Forwarding a Message 32 Creating and Sending a Message 33 Creating Personal Voice Mail Lists 34 Forwarding Calls Directly to Your Voice Mailbo...

Page 4: ...Call 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 6 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 50 Speed Dials 51 Off Site Notification 54 Do Not Disturb 55 Preventing Unauthorized Use of Your Telephone 56 Telephone Locking 56 Call Permissions 56 Class of Service Override 57 Palm Integration 57 ...

Page 5: ...ons 72 Delayed Ringing 73 Pulse Dialing 73 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 9 TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING Connecting the Telephone 82 Moving Your Telephone 85 Swapping Telephones 85 Cleaning Your Telephone 85 Troubleshooting Possible Problems 85 A FEATURE CODES AND PAGING CODES Feature Codes for General Use 89 Feature Co...

Page 6: ......

Page 7: ... 1 Where to Find Information If you are looking for Turn to How to get started Chapter 1 A description of the NBX Business Telephones their buttons and controls Chapter 2 A description of the NBX Basic Telephone its buttons and controls Chapter 3 Information about NBX Voice Mail features Chapter 4 Information about using standard telephone features Chapter 5 Information about personalizing your te...

Page 8: ... to the person who answers the majority of the incoming telephone calls for an organization In some office environments this person may be a switchboard operator User In this guide user refers to a person who has a single telephone The telephone may be an NBX Business Telephone or an NBX Basic Telephone NBX 25 The NBX 25 Communications System NBX 100 The NBX 100 Communications System SuperStack 3 ...

Page 9: ...tSet Utility When you log in to the NetSet utility as a user you can view the NBX Telephone Guide by clicking the phone guide icon at the bottom Table 4 Text Conventions Convention Description Screen display This typeface represents information as it appears on the display panel or on a computer screen The words enter and type When you see the word enter in this guide you must type something and p...

Page 10: ...y help us to make our documentation more useful to you Send e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX_Techpubs_comments 3com com Include the following information with your comments Document title Document part number found on the front or back page of each document Page number Example NBX Telephone Guide Part Number 900 XXXX XX Page 25 ...

Page 11: ...pted to set up your voice mailbox After you have initialized your mailbox and password you may want to browse through the NetSet utility which is described later in this chapter This chapter covers these topics Setting Up Your Voice Mail The NetSet Utility Quick Reference Sheet ...

Page 12: ...2 Enter a 4 digit to 10 digit password and press 3 Press 1 to save the password or 2 to change the password You are prompted to record your name announcement 4 Speak your name and extension number clearly into the handset s receiver and press Example John Smith extension 200 5 Press 1 to save your name announcement or press 2 to re record your name announcement You are prompted to record your gree...

Page 13: ...you need a computer connected to your local area network LAN and a web browser but you do not need Internet access The following browsers provide the best interface Microsoft Internet Explorer version 4 0 or later Netscape Navigator version 4 x or 5 x Starting the NetSet Utility The examples of the NetSet utility in this guide show the screens as they appear on the SuperStack 3 NBX system Unless o...

Page 14: ...ys the User Information tab The NetSet password is the same password that you use for accessing your voice mail You can change your password using your telephone or in the NetSet utility NetSet Utility Navigation Buttons The buttons at the lower right of the Personal Settings window allow you or your administrator to navigate to the following features Action Description Icon Back The main NetSet l...

Page 15: ... a copy of the Quick Reference Sheet for voice mail features and for your NBX Telephone 1 Log in to the NetSet utility 2 Click Telephone Quick Reference You need to have Adobe Acrobat Reader 3 0 or 4 0 installed on your computer to use the template Adobe Acrobat Reader is available free of charge on the NBX Resource Pack CD One touch Speed Dials Off Site Notification Telephone Guide online ...

Page 16: ...16 GETTING STARTED ...

Page 17: ...n the following telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone Unless otherwise noted the features discussed in this chapter apply to all NBX Business Telephones and to the SuperStack 3 NBX NBX 100 and NBX 25 Networked Telephony Solutions For a description of the features on the NBX Basic Telephone see Chapter 3 ...

Page 18: ... messages through the Voice Mail System See Listening to Messages in Chapter 4 3 Display panel Provides telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view the directory of people s names in your company 4 Forward to Voice Mail button Directs all incoming calls to your voice mail after one ring S...

Page 19: ...phone located on the underside of the telephone Activated when the telephone is in speaker phone mode that is after you press Speaker button or Hands Free button For best results keep the area around the microphone free of obstructions 13 Transfer button Sends an incoming call to another telephone See Transferring a Call in Chapter 5 14 Conference button Establishes a single call with up to three ...

Page 20: ...r telephone sounds a tone and activates the speaker phone When the Hands Free intercom feature is active all internal calls come in to your telephone as intercom calls External calls ring to your telephone as usual Status Lights on the NBX Business Telephone The light for each Access button indicates the status of the button Table 5 shows the light pattern that is associated with each line status ...

Page 21: ...r user s voice mailbox See Direct Mail Transfer in Chapter 5 3 Call Park button Allows you to place a call in a holding pattern so it can be retrieved from any other telephone on the system See Call Park in Chapter 7 4 Flash button Similar to pressing the switch hook on your telephone this button activates certain features such as Call Waiting that may be available from your local telephone compan...

Page 22: ...22 CHAPTER 2 NBX BUSINESS TELEPHONES ...

Page 23: ... describes the buttons controls and features that are specific to the NBX 2101 Basic Telephone Unless otherwise noted the features discussed in this chapter apply to the SuperStack 3 NBX NBX 100 and NBX 25 Networked Telephony Solutions For a description of the features on the NBX Business Telephone see Chapter 2 ...

Page 24: ...nd the number of messages in your voice mail mailbox You can also use it to view the internal user directory When you are using two telephone lines at the same time the telephone icons on the right side of the display indicate the status of the two lines See Table 6 for details 3 Soft buttons Allow you to select names from the internal user directory Calling Inside Your Organization in Chapter 5 T...

Page 25: ... 11 Feature button factory default setting See Programmable Access Buttons later in this chapter 12 Switch hook under the handset Pressing the switch hook gives you a dial tone This feature is used with Call Park See Call Park in Chapter 7 Status Icons on the NBX Basic Telephone Your NBX Basic Telephone allows you to use two telephone lines at the same time On the display panel the telephone icon ...

Page 26: ... three programmable Access buttons The factory default settings for these buttons are from left to right Feature Call Toggle Transfer Your administrator can program these buttons for commonly used functions However changing the settings for Feature or Call Toggle buttons reduces your ability to use some of the NBX system features For guidance with programmable buttons contact your administrator Fe...

Page 27: ...oxes which are described at the end of this chapter include greeting only mailbox phantom mailbox and group mailbox You use the Off Site Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your voice mailbox See Off Site Notification in Chapter 6 The steps for setting up personal phantom and greeting only voice mailboxes are the same See Setting ...

Page 28: ...is password from your telephone or through the NetSet utility To change your password using the telephone 1 Pick up the handset and then press MSG button 2 At the prompt dial your password and press 3 Dial 9 for mailbox options 4 Dial 2 to select Change Password 5 Dial your new 4 digit to 10 digit password and press 6 Dial 1 to save the new password or dial 2 to change the password To change your ...

Page 29: ...ephone The indicator next to MSG button lights up and the display panel shows the total number of messages for example 3 Msgs 2 New On an NBX Basic Telephone The display panel shows the total number of messages for example 3 Msgs 2 New To listen to your messages 1 Pick up the handset and press MSG button to access the mailbox 2 At the prompt dial your password and press 3 See Figure 5 for the list...

Page 30: ... greeting press and continue with step 3 3 Dial your extension You hear your name announcement 4 Dial your password and press 5 See Figure 5 for the list of codes that you use to manage your messages Figure 5 Managing Your Voice Mail Messages Play or repeat a message Save the message Delete the message from your mailbox You cannot retrieve messages once they have been deleted Reply to the message ...

Page 31: ...or to everyone who received the original message You also can add recipients to the reply list If a message is marked Private you can send a reply only to the originator To reply to a message after you listen to it 1 Dial 4 2 After the tone record your reply 3 Hang up or press for more options 4 If you press you can select one of the following buttons to Date and time information Sender informatio...

Page 32: ...ed 4 Dial the extension or mailbox number of the recipient or the group voice mail list number and press To forward the message to several recipients dial each mailbox number separated by the sign See Creating Personal Voice Mail Lists later in this chapter for details about group lists 5 After you have dialed the extension number of the last recipient press 6 Select one of the following buttons S...

Page 33: ...elect one of the following buttons to Message Delivery Options When you leave a message in another user s mailbox you can mark it as Private or Urgent If you do not select a delivery option your message is sent as a Normal message Private Messages Sending a message as Private prevents the recipient from forwarding the message to others Urgent Messages Normally incoming messages are arranged in a m...

Page 34: ...Groups in Chapter 7 To create a personal voice mail list mail group 1 Pick up the handset and press MSG button to access the mailbox 2 Dial your password and press 3 Dial 9 for Mailbox Options 4 Dial 3 to select Group Lists and then dial 2 to select Create Group 5 Dial any 2 digit number which will become the Group Number 6 After the tone record a name for the group and press 7 Dial 1 to save the ...

Page 35: ...our telephone so that incoming calls go directly into your voice mailbox When a call comes in the telephone rings once giving you an opportunity to answer the call and then sends the call to your voice mailbox On an NBX Business Telephone 1 Press Forward to Mail FWD MAIL button The indicator light comes on 2 To deactivate Forward to Mail press the button again The light goes off On an NBX Basic Te...

Page 36: ...ll in to the greeting only mailbox to get the homework information but cannot leave a message for the teacher on this mailbox An employee is taking an extended leave of absence and creates a message stating the scheduled date of return and whom to call in the meantime Callers may be transferred to other extensions but are not able to leave voice mail messages for this employee Your administrator m...

Page 37: ...ssages You retrieve messages from a phantom mailbox the same way you retrieve messages from a personal mailbox See Listening to Messages earlier in this chapter Group Mailbox A group mailbox is a voice mailbox from which a group of users can retrieve messages rather than one user Your administrator creates group mailboxes and can explain to you how to retrieve messages in the group mailbox Example...

Page 38: ...38 CHAPTER 4 VOICE MAIL ...

Page 39: ...ce Call Unless otherwise noted these features are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems CAUTION The NBX telephone system is controlled by a computer system using a Local Area Network LAN Your telephone is connected to the system through an RJ45 Ethernet connection instead of a typical RJ11 telephone connection Your telephone will not work unless it is connected properly Cont...

Page 40: ...the volume of the speaker when using the speaker phone press Speaker button and press the Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during a conversation or by listening to the dial tone Dialing a Call This section describes standard dialing features For details about placing calls to remote or branch offices see Dialing a Call to a Rem...

Page 41: ... Directory 2 Move through the directory as follows To scroll up or down through the list press the up or down scroll button To move quickly to the first name that begins with a particular letter use the key pad For example dial 4 twice to move to the first name that begins with H dial 4 three times to move to the first name that begins with I If you do not select a name immediately the system alte...

Page 42: ...edial to activate the speaker phone while your telephone redials the number On an NBX Basic Telephone 1 Pick up the handset on your telephone 2 Press Feature button and 401 Answering a Call To answer an incoming call pick up the handset or if you are using an NBX Business Telephone you can press Speaker button The display panel shows the name and extension of the internal caller See Status Icons o...

Page 43: ...or external calls start by entering a 9 or 8 to access an outside line For example 92815551212 dials 281 555 1212 When selecting Forward Call to Phone Number the telephone number you choose may be limited by your call permissions For example you may be allowed to forward calls only to toll free telephone numbers or only to internal extensions You may configure your telephone to use the No Coverage...

Page 44: ...Toggle button again Transferring a Call When you answer an incoming telephone call the Transfer feature allows you to send that call from your telephone to any other internal line and if your call permissions allow to an outside line To view your call permissions 1 Log in to the NetSet utility 2 Select User Information Call Permissions See your administrator to change your call permissions Blind T...

Page 45: ...n on which the call originated c If you are using an NBX Basic Telephone and the recipient does not want to take the call retrieve it by pressing Call Toggle button on your telephone Direct Mail Transfer With the Direct Mail Transfer feature you can transfer a call directly into another user s voice mailbox On an NBX Business Telephone 1 While you are on a call press the Access button assigned to ...

Page 46: ...he second party privately 4 Repeat steps 1 and 2 to conference in a fourth party To use your speaker phone during the conference call press the Speaker button Press the Mute button to turn off the microphone The other parties cannot hear you but you can hear them For details about the Speaker and Mute features see Telephone Buttons and Controls in Chapter 2 From an NBX Basic Telephone 1 Dial a cal...

Page 47: ...rred Disconnecting the Last Person Called NBX 100 and SuperStack 3 NBX Use the Conference Drop feature to disconnect the last person that you add to a conference call This feature is helpful if when you add a party your call goes to voice mail or if the call is answered by someone else Your administrator can configure any Access button on an NBX Business Telephone or on the Attendant Console to fu...

Page 48: ...48 CHAPTER 5 STANDARD FEATURES ...

Page 49: ...ures are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems Your administrator determines whether the features described in this chapter are available for your telephone or for the entire system so some of these features may not be available to you The settings on your telephone including your extension personal settings and system settings remain the same even when you move your telepho...

Page 50: ...en you are finished click anywhere outside of the labels to ensure that all edits take effect 6 Select Print 7 In your print dialog box clear Shrink to Fit so that the label size does not change 8 Print the label template cut the labels along the dotted lines and place them in the label holders on the telephone The free Adobe Acrobat Reader allows you to print files but not to save changes To save...

Page 51: ... Figure 8 displays the Access buttons that are programmable on an NBX Business Telephone Figure 8 Programmable Buttons on the NBX Business Telephone 1 Six programmable Access buttons without LEDs lights Your administrator usually programs the features that are assigned to these buttons See Telephone Buttons and Controls in Chapter 2 for details 2 Twelve programmable Access buttons with LEDs In mos...

Page 52: ...ls for any NBX Telephone These are available only from the telephone for which they were created and are especially useful when there are no available Access buttons for assigning one touch speed dials You can create view and print a personal speed dial list using the NetSet utility To assign or change a personal speed dial number on your telephone 1 Log in to the NetSet utility 2 Select Speed Dia...

Page 53: ...all users on the system To use a system wide speed dial 1 Pick up the handset or if you are using an NBX Business Telephone you can press Speaker button 2 Press Feature button 3 Dial the 3 digit system wide speed dial code for the number that you want to call System wide speed dial codes range from 700 through 799 If you dial a speed dial code that has no number assigned to it the display panel on...

Page 54: ... and select or clear Urgent Messages Only 4 Select a notification method in the first drop down box under Attempt Method 5 In the Number Address field a If you select Voice Mail or Pager enter a telephone number at which you can be reached or enter your pager number Do not use parentheses dashes commas spaces or other nonnumeric characters b If you select Email enter the email address at which you...

Page 55: ...d in your mailbox you receive an email message alert for every voice mail message that you receive Once you have retrieved your voice mail messages the system resets itself and Off Site Notification repeats step a Do Not Disturb With the Do Not Disturb feature calls coming in to your telephone immediately follow the call forwarding path that you set in the NetSet utility Typically the call coverag...

Page 56: ...as a toggle feature or by having your administrator adjust your call permissions Telephone Locking To activate the Locking feature pick up the handset press Feature button on your telephone and then dial 432 To deactivate this feature pick up the handset press Feature button and then dial 432 again When Telephone Locking is activated you are able to dial only toll free calls calls to emergency ser...

Page 57: ...l your voice mailbox password 5 When you hear the dial tone you can dial a call in the same manner that you would from your own NBX telephone When you use Class of Service Override any reports that are generated on the NBX system indicate that the CoS features of your own NBX telephone were applied temporarily to the telephone from which you made the call Palm Integration NBX 2102 IR Telephone onl...

Page 58: ...and leave it off To use either the handset or the headset for each call 1 Insert the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone 2 Insert both the headset cord and the handset cord into the headset amplifier 3 For headset calls Pick up the handset off the telephone and leave it off 4 For handset calls Press the button on the headset amplifier...

Page 59: ... to On and 2 The handset is off the phone for a long time for instance overnight Because it may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in your telephone may not ring until the headset has returned to active mode If you do not plan to use the headset for a long time 3Com recommends that you set the mute and headset buttons o...

Page 60: ...60 CHAPTER 6 PERSONALIZING YOUR TELEPHONE ...

Page 61: ...ps Call Park Paging Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Pulse Dialing Several of the features described in this chapter include having a telephone line appear on more than one NBX Business Telephone For any of these features if one person is using a telephone line no one else can listen in to that same line from a different telephone ...

Page 62: ...rom the person whom you are calling Internal and External Caller ID This feature shows the extension and name of an internal caller on the display panel of your NBX telephone External Caller ID provides the same information for external incoming calls but requires your administrator to subscribe to the service from your local telephone company Availability and service charges for external Caller I...

Page 63: ... the call the CLIR feature is no longer in effect Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls ringing on that user s telephone You can answer a call that is ringing on another telephone only if you and that user both are ...

Page 64: ...one To answer a call ringing on another user s telephone using One Touch Pickup 1 Pick up the handset 2 Press the Access button that your administrator has assigned to Directed Pickup 3 Dial the extension number of the telephone that is ringing Group Call Pickup To answer a call that is ringing on a group member s telephone using the Feature Code 1 Pick up the handset 2 Press Feature button follow...

Page 65: ... does not answer the call the system hunts for another member of the group until the call is answered or is forwarded to the group call coverage call forwarding path For example if there are no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist Figure 9 shows an example of a hunt group configuration Figure 9 Sample Hunt Group Configuration 1 I...

Page 66: ...unt group using your NBX Telephone 1 Pick up the handset 2 Press Feature button followed by the hunt group number 3 Hang up the telephone Your administrator can configure a hunt group to an Access button on an NBX Business Telephone To log in to or to log out of the hunt group press the specified Access button The indicator next to the button lights to show that you are logged in To log in to a dy...

Page 67: ...lose Calling Groups One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a customer service group You log in to or out of a calling group in the same way that you log in to or out of a hunt group Figure 10 shows an example of a calling group configuration Figure 10 Sample Calling Group Configuration 1 Inco...

Page 68: ...ll users The recipient can retrieve the call from any NBX Telephone by dialing the Call Park extension that you give during your announcement This feature is useful When the recipient is elsewhere in the building When you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it When you park a call you assign it a Call Park extension which...

Page 69: ...ee Paging in the next section for details b From an NBX Basic Telephone press the switch hook When you hear the dial tone dial the user s extension or page them See Paging in the next section for details To retrieve a parked call 1 Pick up the handset of any telephone on the system 2 Dial the Call Park extension assigned to the call Paging In certain circumstances you can broadcast a message from ...

Page 70: ...shed hang up the handset to end the broadcast Internal Paging You can broadcast a message over the speaker of every NBX Business Telephone on the system unless the telephone is in use To page internally 1 Pick up the handset 2 Dial the Internal Paging extension shown in Table 9 3 Speak into the handset 4 When you are finished hang up the handset to end the broadcast Simultaneous Paging To page bot...

Page 71: ...3000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site Figure 11 Using Unique Extensions to Dial Remote Offices Using Site Codes Your administrator also can configure your telephone system to use site codes for dialing remote offices In this scenario you must dial a site code first followed by the e...

Page 72: ... such as dialing telephone calls placing calls on hold forwarding calls and so on from either telephone Example If an assistant answers a manager s telephone calls your administrator can map the manager s extension on the assistant s telephone The manager s telephone is the primary telephone and the assistant s telephone is the secondary telephone Both telephones must be NBX Business Telephones A ...

Page 73: ...quired Pulse Dialing In some locations users must dial telephone calls using pulse dialing instead of tone dialing also called Dual Tone Multi Frequency or DTMF dialing Examples You must dial certain calls using a telephone company that supports only pulse dialing Your organization s telephone service provider offers low cost service but that provider only has pulse dialing service There are three...

Page 74: ...DTMF You can also include the digits that you want the system to dial after switching to DTMF Use the left carat character as the command to switch to DTMF mode The system dials any digits after the in the speed dial digit string using DTMF tones When you hang up your telephone reverts to pulse dialing mode For additional information about programming speed dials see Personal Speed Dials in Chapte...

Page 75: ...ng with NBX Telephones to increase call handling In most offices the Attendant Console is used by a receptionist or switchboard operator referred to in this guide as the receptionist The NBX Complement Attendant Software is a software application that allows a receptionist to answer and route calls using a personal computer PC Your administrator installs the Complement Attendant Software on your c...

Page 76: ...o sets of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments press Shift button on the lower left corner of the Console Your administrator can assign features to each Access button or the receptionist can assign features to the buttons using the NetSet utility Assigned features might include Status of internal telephone extensions Availability of external tel...

Page 77: ...ers a Log in to the NetSet utility b Select Speed Dials Attendant Console Labels c Edit the label template by clicking on the square that you want to edit and then typing a description of the feature that you are assigning to the Access button d Press Tab on your keyboard to move to the next text field in the label e When you are finished click anywhere outside of the labels to ensure that all edi...

Page 78: ...ement Attendant Software displays your telephone directory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension When answering a call the person using the Complement Attendant Software can select a user from the directory and transfer the call to that user Table 10 describes the main elements of the Complement At...

Page 79: ...s a selected number to place an outgoing call Alt D Park Places a call in a holding pattern so that it can be retrieved from any other telephone on the system Alt K UnPark Releases a caller from a holding pattern Alt U Release Terminates a call Alt R Hold Places a caller on hold Alt H UnHold Removes a caller from being on hold and returns to the call Alt N Transfer Forwards a call to another telep...

Page 80: ...appropriate tab For example to select a user by last name click on the Last tab 2 Click on the user s name The user s extension number and name appear in the Find Phone field 3 Click on the button for the way that you want to handle the call For example to transfer a call click Transfer To park a call click Park For additional information on using the Complement Attendant Software see the Help sys...

Page 81: ...E INSTALLATION MAINTENANCE AND TROUBLESHOOTING This chapter covers the following topics Connecting the Telephone Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Possible Problems ...

Page 82: ... of the NBX Model 1102 Business Telephone The underside of the NBX Business Telephone includes 1 Handset cord connects to the handset 2 Computer cable connects to your desktop computer 3 Ethernet cable to the LAN jack 4 Power cord to an electrical power source 5 Strain relief tab that prevents the power cord from becoming disconnected 6 Tabs for the mounting bracket 5 4 3 2 1 6 ...

Page 83: ...e or wall mount positions Tabs on the underside slip into slots on the bracket and the opposite mounting points snap into place See Figure 14 Item 6 Low Profile and High Profile Positions In Figure 15 the support bracket is outlined to show you how to install the NBX Model 1102 Business Telephone in the low profile and high profile desktop positions Figure 15 Low Profile and High Profile Desktop P...

Page 84: ...egrees Figure 16 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 17 Figure 16 Knob for the Handset Support Peg Figure 17 shows the NBX Business Telephone Model 1102 in the wall mounted position Figure 17 Wall Mounted Position 1 Handset support peg 2 Wall with a solid backing 3 Support bracket in the low profile position on opposite end of telephone 2 3 1 ...

Page 85: ...ING Failure to unplug the telephone before you clean it could result in electrical shock Troubleshooting Possible Problems Table 12 lists possible problems that you may encounter and the most likely solutions Where possible each solution refers to the section in this guide where you can find detailed information Table 12 Troubleshooting Quick Reference Possible Problem Suggested Solutions My telep...

Page 86: ...9 or 8 to access an outside line the display panel shows All Ports Busy No outside lines are available Try again in a few minutes After I call another user in my organization I hear a tone but no ringing The other user may have the Hands Free Active on Intercom feature enabled Begin speaking after you hear the tone For details see Telephone Buttons and Controls in Chapter 2 On my NBX Business Tele...

Page 87: ...all Pickup in Chapter 7 My telephone keeps ringing after I pick up the handset Your telephone may have lost connection to the system immediately after a call came in Remove the Ethernet cord from the jack then re insert it into the jack Wait a few seconds If the telephone continues to ring disconnect the electrical power for your telephone then plug it back in The labels that I print for my teleph...

Page 88: ...88 CHAPTER 9 TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING ...

Page 89: ...Description Press Feature Code Button And then Call Toggle On an NBX Basic Telephone toggle between 2 calls 409 Hold Place a telephone call on hold 402 To return to the call NBX Business Telephone press the Access button that indicates the caller is on hold NBX Basic Telephone press the Call Toggle button Lock Unlock Telephone Prevent others from dialing unauthorized telephone calls from your tele...

Page 90: ... number 890 Dial the telephone number Class of Service Override Temporarily apply the features and calling permissions of your NBX telephone to another NBX telephone 433 Dial your extension dial your voice mailbox password dial the telephone number you are calling Conference Call Add Add other callers to an already established phone call 430 Dial the telephone number When you are connected press t...

Page 91: ...er a call directly to another person s Voice Mailbox 441 Dial the user s extension and hang up Directed Call Pickup Pick up a phone call that is ringing on another user s telephone 455 Dial the user s extension Do Not Disturb All incoming calls go directly to the path you set in the Call Forward feature within the NetSet utility 446T Forward All Calls to Voice Mail All incoming calls go directly t...

Page 92: ...tem 850 879 On a SuperStack 3 NBX system 850 879 or 900 969 Dial the password assigned by your administrator Transfer Transfer an incoming call to another user 420 Announce the call to the user first then hang up or Simply hang up Table 15 Feature Codes Managing Incoming Telephone Calls continued T Use the same code to activate and to deactivate this feature Table 16 Paging Codes Feature Descripti...

Page 93: ...tton attendant console 78 Business Telephone 21 Call Permissions 56 Call Pickup directed 64 feature code 91 group 64 overview 63 Call Toggle button on Basic Telephone 25 26 feature code 89 managing incoming calls 26 Caller ID feature codes 90 identity restriction 62 incoming calls 42 outbound calls restricting 62 overview 62 Calling Group as part of a Hunt Group 65 feature code 92 overview 67 Call...

Page 94: ...nal Paging dial code 69 92 overview 70 external telephone calls dialing 42 F Feature button Basic Telephone 25 26 Business Telephone 21 important notice 49 feature codes general telephone features 89 managing incoming calls 90 managing outbound calls 91 Find Phone Tab Complement Attendant Software 78 Flash button 21 forwarding calls to your voice mailbox creating Call Forward path 43 feature code ...

Page 95: ... code 89 long distance calls preventing 56 M mailbox greeting only 36 group 37 phantom 37 setting up personal 12 maintenance telephone 81 Message button Basic Telephone 25 Business Telephone 18 messages creating and sending 33 creating voice mail 33 date and time received 31 forwarding 32 listening to from a remote location 30 maximum length 27 Message Waiting access button 37 replying to 31 sendi...

Page 96: ...21 Release feature code 89 releasing calls with headset 58 relocating telephones 85 remote notification 54 remote offices calling 71 replying to voice mail messages 31 ringer volume 40 62 ringing delayed 73 do not disturb 55 S scroll buttons 19 25 security changing your voice mail password 28 locking feature code 89 passwords 29 preventing unauthorized outbound calls 56 sending messages 33 shared ...

Page 97: ...V voice mail 27 private messages 33 urgent messages 33 accessing through email 36 changing your password 28 creating a greeting 12 creating messages 33 delivery options 33 forwarding messages 32 group mailboxes 37 listening to messages 29 mailboxes types of 27 password security tips 29 passwords creating 12 problems with 86 replying to messages 31 retrieving messages from a remote location 30 sett...

Page 98: ...98 INDEX ...

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