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If you bridge a telephone that is a remote phone, that remote telephone will not appear
in the VCX User Interface Bridged Phones list, but does appear in the administrator’s
Bridged Phones list.
2 On the telephone that will receive a bridged call (in this example, extension 1001):
a
Log in to the VCX User Interface, select the
My Extensions
option, then access the
Button Mappings
tabbed page.
b
Map the bridged extension (in this example, extension 1000) to an System
Appearance (SA) button (either SA 4, SA 5, or both buttons) and click
Save
.
You should not bridge an extension to a Basic telephone (Models 2101 or 3101)
because these phones have no programmable buttons. Therefore, a Basic telephone
has no way of distinguishing a call to its extension and a bridged call.
3 For the bridged line settings to take effect, the telephone must retrieve the new settings
from the VCX server. By default, phones check the VCX server for new information
every 60 minutes (the telephone registration interval). To retrieve bridged line settings,
you can use one of the following options:
Wait for the telephone registration interval to expire (60 minutes or less, depending
on when the last registration occurred).
Log off and then log on to the phone.
In this example, an incoming call to extension 1000 will also ring on extension 1001 on
line 4 or on line 5 (or both lines) depending what you selected in step 2b.
The primary telephone user can make calls on a bridged line. The secondary telephone
user can answer calls that are made to the primary phone’s extension but cannot make
calls using the buttons that are associated with the primary telephone. (In fact, the
buttons on the secondary telephone associated with the primary telephone function as
speed dial buttons to the primary phone.) Both users can use VCX features to manage
bridged calls. For example, bridged calls can be transferred, put on hold, or forwarded
to voice mail. However, because multiple phones are involved, you should note the
considerations discussed in
Bridged Line Interaction with Other Features.
When an extension is bridged, SA buttons (4 or 5) access buttons and status lights on
the secondary telephone are associated with the Bridged System Appearance (BSA)
access buttons and status lights on the primary phone. Lights on each telephone
indicate the state of each bridged line:
If the light is off, the bridged line is available for use on the primary phone.
If the light is on, the bridged line is in use by either a primary telephone user or a
secondary telephone user.
If the light is blinking quickly, the bridged line is ringing on all primary and secondary
phones.
If the light is blinking slowly on both phones, the line has been put on hold by either
the primary telephone user or a secondary telephone user. This indicates a shared
hold state. The line can be picked up by any telephone mapped to this bridged line.
Both primary and secondary users can be logged in to multiple phones. For example, an
administrative assistant (secondary user) can be logged in to five phones and monitor a
manager from any telephone as long as all the secondary phones are configured with
the same extension. Or, a manager may be logged in to multiple phones and monitored
