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Determining Gateway Location

3

HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide

Installing the HomePortal Intelligent Gateway

CHAPTER 2

Installing the HomePortal Intelligent 
Gateway

The installation of your gateway consists of the following tasks:

Determining Gateway Location

 on page 3

Connecting the Power Adapter

 on page 3

Connecting Your Computer to the Gateway

 on page 4

Connecting the Broadband Interface through DSL port

 on page 6

Connecting the Broadband Interface through the Ethernet Port

 on page 6

Connecting VoIP Interface

 on page 7

Connecting IPTV Set-top Box

 on page 8

Determining Gateway Location

Before installing the gateway, you must determine an appropriate location. The gateway must be installed near 
the main computer to connect through any of the 

Local Ethernet

 ports. Wireless signals are affected by many 

items in homes and offices. Reliability and performance are the major considerations when planning your 
wireless network location. 

Consider the following suggestions when determining the wireless AP location:

Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens, or other 
electronic devices to avoid potential interference, and more than 6 inches (15.24 centimeters) away 
from your television to avoid audio hissing or static.

Place the gateway in an open area where the wireless range will be susceptible to the least possible 
interference from its surroundings. Wireless signal strength will be much stronger in an open area than 
an area with obstructions. In a single-story building, place the gateway as high and as close to each 
wireless computer as possible.

Keep the gateway away from large metal objects. Wireless signal quality deteriorates if metal objects 
reflect or obstruct signals.

Keep the gateway away from water sources like water coolers and fish tank.

Note

It is recommended that the stand provided with the gateway be used to install the gateway in a vertical 
position, such that nothing can be stacked on top of it. 

Connecting the Power Adapter

To power on the gateway:

1.

Connect one end of the power adapter to the POWER port of your gateway.

2.

Connect the cable’s other end to an electrical outlet. 

Once the gateway is powered on, the power LED blinks green for a brief period of time and then turns steady 
green.

Summary of Contents for HomePortal 5012NV

Page 1: ...HomePortal Intelligent Gateway Installation Guide Supported Hardware Platform 5011NV 5012NV...

Page 2: ...CONTRACT OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to th...

Page 3: ...5 Connecting the Broadband Interface through DSL port 6 Connecting the Broadband Interface through the Ethernet Port 6 Connecting VoIP Interface 7 Connecting IPTV Set top Box 8 CHAPTER 3 Troubleshoot...

Page 4: ...igent Gateway chapter includes the steps to connect the various interfaces of the gateway and the illustrations depicting those steps Style Conventions The following style conventions are used in this...

Page 5: ...able from the 2Wire Web site http support 2wire com index php Monospace Command syntax and code Monospace Italic Variables within command syntax and code Agile Part Number Description 5100 000899 000...

Page 6: ...lity partners to offer wireline wireless service convergence VoIP capabilities include full SIP ALG and back to back SIP user agent proxy to support additional ATA adapters GSM UMA 3GPP and IMS SCCAN...

Page 7: ...n Figure 2 Setup for Ethernet Broadband Connection Note It is recommended to contact your ISP before configuring VoIP services on the gateway VoIP is configurable only if your ISP activates the releva...

Page 8: ...ion Place your gateway at least 5 feet 1 52 meters from cordless phones microwave ovens or other electronic devices to avoid potential interference and more than 6 inches 15 24 centimeters away from y...

Page 9: ...le and wireless AP Connecting through Local Ethernet The gateway has four Ethernet ports for connecting computers or devices to the gateway Use the Ethernet interface s on the gateway to create a home...

Page 10: ...the available wireless network connections Use the network adapter client or Windows Wireless Network Connection wizard to view the wireless connections 3 Select the network name of the gateway from...

Page 11: ...end to the DSL port of the filter which must be plugged into the ADSL enabled wall jack outlet Once the gateway recognizes the ADSL connection the Broadband LED blinks green for a brief period of time...

Page 12: ...ured on Line 1 the Voice 1 LED turns steady green and flickers when the associated phone is active Figure 8 VoIP Connection without Splitter 2 To connect two phones a Connect one end of the line split...

Page 13: ...e end of the Ethernet cable to the Local Ethernet port of the gateway 2 Connect the cables s other end to the Ethernet port of the set top box As soon as the gateway recognizes the set top box the rel...

Page 14: ...Ethernet cable connection on the gateway and the phone jack and make sure it is securely seated in both ports SERVICE LED blinking Internet service not activated Contact your ISP to activate Internet...

Page 15: ...phone is in the Active mode If the issue persists contact the ISP Issue Possible Cause s What to Do Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection Ch...

Page 16: ...to this port for example via Voice 1 2 port should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC Location Electrical Considerations Equipment Repairs Do not...

Page 17: ...e 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital...

Page 18: ...e FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the t...

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