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APPENDIX A

Regulatory Information

Electrical

AC Adapter

The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please 
follow these guidelines:

Do not use the adapter in a high-moisture environment. Never touch the adapter when your hands or 
feet are wet.

Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.

Connect the adapter to a proper power source. The voltage and grounding requirements are found on 
the product case and/or packaging.

Do not use the adapter if the cord becomes damaged.

Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is 
damaged or exposed to excess moisture.

Telecommunication Cord

Internal Telephone Ports (VoIP)

Telecommunication equipment connected to this port (for example, via “Voice 1 & 2” port) should be UL Listed 
and the connections shall be made in accordance with Article 800 of the NEC.

Location – Electrical Considerations

Equipment

Repairs

Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, 
contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the product 
warranty.

m

To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified 
Telecommunication Line Cord.

m

To reduce the risk of electrical shock or damage, do not use this product near water, including a 
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, 
avoid using this product during electrical storms. Avoid locations near electrical appliances or other 
devices that cause excessive voltage fluctuations or emit electrical noise (for example, air 
conditioners, neon signs, high-frequency or magnetic security devices, or electric motors).

Summary of Contents for HomePortal 5012NV

Page 1: ...HomePortal Intelligent Gateway Installation Guide Supported Hardware Platform 5011NV 5012NV...

Page 2: ...CONTRACT OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to th...

Page 3: ...5 Connecting the Broadband Interface through DSL port 6 Connecting the Broadband Interface through the Ethernet Port 6 Connecting VoIP Interface 7 Connecting IPTV Set top Box 8 CHAPTER 3 Troubleshoot...

Page 4: ...igent Gateway chapter includes the steps to connect the various interfaces of the gateway and the illustrations depicting those steps Style Conventions The following style conventions are used in this...

Page 5: ...able from the 2Wire Web site http support 2wire com index php Monospace Command syntax and code Monospace Italic Variables within command syntax and code Agile Part Number Description 5100 000899 000...

Page 6: ...lity partners to offer wireline wireless service convergence VoIP capabilities include full SIP ALG and back to back SIP user agent proxy to support additional ATA adapters GSM UMA 3GPP and IMS SCCAN...

Page 7: ...n Figure 2 Setup for Ethernet Broadband Connection Note It is recommended to contact your ISP before configuring VoIP services on the gateway VoIP is configurable only if your ISP activates the releva...

Page 8: ...ion Place your gateway at least 5 feet 1 52 meters from cordless phones microwave ovens or other electronic devices to avoid potential interference and more than 6 inches 15 24 centimeters away from y...

Page 9: ...le and wireless AP Connecting through Local Ethernet The gateway has four Ethernet ports for connecting computers or devices to the gateway Use the Ethernet interface s on the gateway to create a home...

Page 10: ...the available wireless network connections Use the network adapter client or Windows Wireless Network Connection wizard to view the wireless connections 3 Select the network name of the gateway from...

Page 11: ...end to the DSL port of the filter which must be plugged into the ADSL enabled wall jack outlet Once the gateway recognizes the ADSL connection the Broadband LED blinks green for a brief period of time...

Page 12: ...ured on Line 1 the Voice 1 LED turns steady green and flickers when the associated phone is active Figure 8 VoIP Connection without Splitter 2 To connect two phones a Connect one end of the line split...

Page 13: ...e end of the Ethernet cable to the Local Ethernet port of the gateway 2 Connect the cables s other end to the Ethernet port of the set top box As soon as the gateway recognizes the set top box the rel...

Page 14: ...Ethernet cable connection on the gateway and the phone jack and make sure it is securely seated in both ports SERVICE LED blinking Internet service not activated Contact your ISP to activate Internet...

Page 15: ...phone is in the Active mode If the issue persists contact the ISP Issue Possible Cause s What to Do Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection Ch...

Page 16: ...to this port for example via Voice 1 2 port should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC Location Electrical Considerations Equipment Repairs Do not...

Page 17: ...e 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital...

Page 18: ...e FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the t...

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