2Wire HomePortal 5012NV Installation Manual Download Page 17

Declaration of Conformity

12

HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide

Regulatory Information

Location – Environmental Considerations

Do not plug the AC/DC power adapter in an outdoor outlet or operate the gateway outdoors. It is not waterproof 
or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your 
warranty.

Do not expose the residential gateway to high heat, dust, humidity, moisture, caustic chemicals, or oils. Keep the 
gateway away from direct sunlight and any material that radiates heat, such as a stove or a motor.

Do not place the gateway in enclosed areas having restricted airflow, such as, electrical cabinet, closet, or 
entertainment center. Allow adequate ventilation around the gateway for maximum air flow and cooling. 

Declaration of Conformity

FCC / Industry Canada Compliance

This device has been tested and certified as compliant with the regulations and guidelines set forth in the 
Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210 
Radio and telecommunication regulatory requirements / Le présent materiel est conforme aux specifications 
techniques applicables d’Industrie Canada. Cet appareil numérique de la classe [*] est conforme à la norme 
NMB-003 du Canada.

Manufacturer: 2Wire, Inc.

Model(s): 5011NV, 5012NV

Part 15 of FCC Rules

This device complies with Part 15 of the FCC Rules. The operation of this device is subject to the following two 
conditions:

1.

This device may not cause harmful interference.

2.

This device must accept any interference received, including interference that may cause undesired 
operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help

TIA 968 (Part 68 of FCC Rules) / IC CS-03

This equipment complies with the Telecommunication Industry Association TIA-968 (FCC part 68) and Industry 
Canada CS-03 Telecommunication requirements. On the product is a label that contains, among other 
information, the IC and FCC registration number and ringer equivalence number (REN) for this equipment. If 
requested, this information may be provided to the telephone company.

m

Changes or modifications not expressly approved by the party responsible for compliance could void 
your authority to operate this equipment.

Summary of Contents for HomePortal 5012NV

Page 1: ...HomePortal Intelligent Gateway Installation Guide Supported Hardware Platform 5011NV 5012NV...

Page 2: ...CONTRACT OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to th...

Page 3: ...5 Connecting the Broadband Interface through DSL port 6 Connecting the Broadband Interface through the Ethernet Port 6 Connecting VoIP Interface 7 Connecting IPTV Set top Box 8 CHAPTER 3 Troubleshoot...

Page 4: ...igent Gateway chapter includes the steps to connect the various interfaces of the gateway and the illustrations depicting those steps Style Conventions The following style conventions are used in this...

Page 5: ...able from the 2Wire Web site http support 2wire com index php Monospace Command syntax and code Monospace Italic Variables within command syntax and code Agile Part Number Description 5100 000899 000...

Page 6: ...lity partners to offer wireline wireless service convergence VoIP capabilities include full SIP ALG and back to back SIP user agent proxy to support additional ATA adapters GSM UMA 3GPP and IMS SCCAN...

Page 7: ...n Figure 2 Setup for Ethernet Broadband Connection Note It is recommended to contact your ISP before configuring VoIP services on the gateway VoIP is configurable only if your ISP activates the releva...

Page 8: ...ion Place your gateway at least 5 feet 1 52 meters from cordless phones microwave ovens or other electronic devices to avoid potential interference and more than 6 inches 15 24 centimeters away from y...

Page 9: ...le and wireless AP Connecting through Local Ethernet The gateway has four Ethernet ports for connecting computers or devices to the gateway Use the Ethernet interface s on the gateway to create a home...

Page 10: ...the available wireless network connections Use the network adapter client or Windows Wireless Network Connection wizard to view the wireless connections 3 Select the network name of the gateway from...

Page 11: ...end to the DSL port of the filter which must be plugged into the ADSL enabled wall jack outlet Once the gateway recognizes the ADSL connection the Broadband LED blinks green for a brief period of time...

Page 12: ...ured on Line 1 the Voice 1 LED turns steady green and flickers when the associated phone is active Figure 8 VoIP Connection without Splitter 2 To connect two phones a Connect one end of the line split...

Page 13: ...e end of the Ethernet cable to the Local Ethernet port of the gateway 2 Connect the cables s other end to the Ethernet port of the set top box As soon as the gateway recognizes the set top box the rel...

Page 14: ...Ethernet cable connection on the gateway and the phone jack and make sure it is securely seated in both ports SERVICE LED blinking Internet service not activated Contact your ISP to activate Internet...

Page 15: ...phone is in the Active mode If the issue persists contact the ISP Issue Possible Cause s What to Do Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection Ch...

Page 16: ...to this port for example via Voice 1 2 port should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC Location Electrical Considerations Equipment Repairs Do not...

Page 17: ...e 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital...

Page 18: ...e FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the t...

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