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Multy WiFi System User’s Guide

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C

HAPTER

9

Troubleshooting

9.1 Overview

This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.

•

Power, Hardware Connections, and LEDs

•

Multy Device Access and Login

•

Internet Access

•

Resetting the Multy Device to Its Factory Defaults

•

WiFi Connections

•

OpenVPN Problems

•

USB File Sharing Problems

9.2 Power, Hardware Connections, and LEDs

The Multy Device does not turn on. None of the LEDs turn on.

• Make sure you are using the power adapter or cord included with the Multy Device.
• Make sure the power adapter or cord is connected to the Multy Device and plugged in to an

appropriate power source. Make sure the power source is turned on.

• Disconnect and re-connect the power adapter or cord to the Multy Device.
• If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

• Make sure you understand the normal behavior of the LED.
• Check the hardware connections. See the Quick Start Guide.
• Inspect your cables for damage. Contact the vendor to replace any damaged cables.
• Disconnect and re-connect the power adapter to the Multy Device.
• If the problem continues, contact the vendor.

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Содержание WSQ60

Страница 1: ...ultyU Plus X Mini M1 AC AX WiFi System Models WSR30 WSQ60 WSQ50 WSQ20 WSM20 Copyright 2022 Zyxel and or its affiliates All Rights Reserved Zyxel App Zyxel Multy myZyxelCloud Account https mycloud zyxe...

Страница 2: ...ur app version Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The Quick Start Guide contains information on setting up you...

Страница 3: ...Hanging 23 2 2 3 Desk Placement 23 2 3 WPS Button 24 2 4 Reset Button 24 2 4 1 Reset the Multy Device Back to Factory Default Settings 25 2 5 LED On Off Switch 26 2 6 LED Light 27 Chapter 3 Zyxel Mul...

Страница 4: ...or Disable Daisy Chain Network Topology 99 3 27 Report a Problem With the Zyxel Multy App 101 3 28 Log Out of the myZyxelCloud Account 103 3 29 View Legal and Regulatory Information 104 3 30 Manage Y...

Страница 5: ...word 149 7 11 Change the Operating Mode 150 7 12 Configure a Port Forwarding Rule 151 Chapter 8 Multy Plus Tutorials 154 8 1 Introduction 154 8 2 Use the Web Configurator 154 8 2 1 Login with Local Pa...

Страница 6: ...EDs 191 9 3 Multy Device Access and Login 192 9 4 Internet Access 193 9 5 Resetting the Multy Device to Its Factory Defaults 194 9 6 WiFi Connections 194 9 7 OpenVPN Problems 195 9 8 USB File Sharing...

Страница 7: ...7 PART I The Multy Series User s Guide...

Страница 8: ...ct either as a primary Multy or an extender Multy As shown in the next figure a primary Multy PM is connected to a modem or router An extender Multy EM connects wirelessly to the primary Multy to expa...

Страница 9: ...WSQ20 MULTY U WSR30 MULTY M1 WSM20 Max Bandwidth 3000 Tri Band 3000 Tri Band 1750 Dual Band 2100 Tri Band 1800 Dual Band Use as primary Multy YES YES NO YES YES Daisy Chain Topology YES YES NO NO NO B...

Страница 10: ...vice supports the following applications Number of internal antennas 5G 6 6 3 4 2 2 4G 2 2 3 2 2 BLE Bluetooth Low Energy 1 1 1 1 0 E label NO NO YES YES YES Amazon Alexa YES YES YES YES YES Table 2 A...

Страница 11: ...work Scenario The labels used in the graphic are explained below C A client device connected to the OpenVPN server Make sure to install OpenVPN client software on the client device first ZD A Multy De...

Страница 12: ...ll other networks blocks traffic that originates on other networks from going to the LAN The following figure illustrates the firewall action User A can initiate an IM Instant Messaging session from t...

Страница 13: ...ches to use 192 168 123 1 as its LAN IP address Figure 5 Auto IP Change Example Auto IP Change only works under the following conditions The Multy Device must be in standard router mode for Auto IP Ch...

Страница 14: ...e QSG 1 5 Getting Started To set up a Multy Site you need to 1 Have a broadband modem or router that is connected to the Internet 2 Get at least one Multy Device If you have multiple Multy Devices the...

Страница 15: ...Device s power port to a power outlet 2 If you are installing the first Multy Device connect the Internet port of the Multy Device to a broadband modem or router that is connected to the Internet 3 Yo...

Страница 16: ...Chapter 2 Hardware Multy WiFi System User s Guide 16 Figure 9 WSR30 Rear Panel...

Страница 17: ...e Table 4 on page 17 for more information 2 2 1 1 WSM20 Wall Mounting You can use the mounting base to attach the WSM20 to a wall Follow these steps for the WSM20 wall mounting Table 4 Multy Device Ha...

Страница 18: ...Drill two holes at the distance of 53 40 mm Figure 11 WSM20 Mounting Distance 2 Insert the anchors and then screw the mounting base into the wall using the screws of the required specs as shown below...

Страница 19: ...Chapter 2 Hardware Multy WiFi System User s Guide 19 Figure 13 Slide the WSM20 Down Figure 14 Secure the WSM20 to the Mounting Base...

Страница 20: ...oks down on the front and rear panel of the WSM20 to release the WSM20 from the mounting base Figure 15 The hook on the front panel Figure 16 The hook on the back panel 2 2 1 3 WSQ60 WSQ50 WSQ20 Wall...

Страница 21: ...Figure 17 WSQ50 WSQ60 Mounting Holes Figure 18 WSQ20 Mounting Holes Follow these steps for WSQ60 WSQ50 WSQ20 wall or ceiling mounting 1 Use the mounting base to mark four holes in the wall or ceiling...

Страница 22: ...r s Guide 22 2 Screw the mounting base into the wall or ceiling Figure 19 WSQ20 50 60 screw specifications 3 Line up the Multy s base hole with the mounting base screw Gently turn the Multy clockwise...

Страница 23: ...ap to the hole at the top of your Multy Device to hang it to a wall or ceiling as shown in Figure 20 on page 23 Figure 20 WSR30 Leather Strap 2 2 3 Desk Placement You may place your Multy Device on a...

Страница 24: ...king 2 Press the WPS button until the LED light blink pink and release it 3 Press the WPS button on another WPS enabled client device within range of the Multy Device within 120 seconds The LED blinks...

Страница 25: ...2 Hardware Multy WiFi System User s Guide 25 Figure 24 WSR30 Reset Button Figure 25 WSM20 Reset Button 2 4 1 Reset the Multy Device Back to Factory Default Settings Follow the steps below for a factor...

Страница 26: ...for at least 5 seconds or until the LED starts to blink red WSR30 Press the reset button for at least 5 seconds or until the LED starts to blink amber WSM20 Press the reset button for at least 5 secon...

Страница 27: ...em User s Guide 27 2 6 LED Light Look at the LED behavior to determine the status of the Multy Device See Table 5 on page 28 Table 6 on page 29 and Table 7 on page 29 for more information Figure 27 WS...

Страница 28: ...50 WSQ20 LED Descriptions COLOR STATUS DESCRIPTION Off The Multy Device is not receiving power White Blinking The Multy Device is booting up undergoing firmware upgrade or being configured On The Mult...

Страница 29: ...ary Amber Blinking The Multy Device is undergoing firmware upgrade Fast Blinking The Multy Device is being reset Red On The Multy Device in primary Multy mode failed to connect to the Internet or the...

Страница 30: ...th or without a myZyxelCloud account With a myZyxelCloud account all your configurations will be stored in the myZyxelCloud server You then can log in and use the app on any smartphone to manage your...

Страница 31: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 31...

Страница 32: ...N to log in Tap Sign Up if you want to create a myZyxelCloud account 4 If you do not have a myZyxelCloud account or do not want to log in with a myZyxelCloud account tap Install Multy in the Multy scr...

Страница 33: ...oud screens display after you tap Install Multy Tap Next to continue Tap Not Now to install your Multy Device directly and skip the sign in process If you decide to log in with a myZyxelCloud account...

Страница 34: ...ou need to install at least one Multy Device before you can manage a Multy Site See Section 1 1 on page 8 to prepare for installation and to know which Multy Devices can be used as primary and extende...

Страница 35: ...your Multy Site Follow the next steps that appear on your screen Unplug and then plug your modem as instructed in the app to prevent errors 3 After unplugging and plugging your modem as instructed ch...

Страница 36: ...Multy App Tutorials Multy WiFi System User s Guide 36 4 Use your smartphone to scan the QR code to connect your smartphone to the WiFi network of the Multy Device Click Next on the Multy connected scr...

Страница 37: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 37...

Страница 38: ...place your Multy Device and then tap Next The Multy Setup Successfully screen appears 6 Click the edit icon on the WiFi Settings screen and then enable Keep 2 4G 5G name the same Click Save to save th...

Страница 39: ...Guide 39 7 After the first Multy Device is installed click No I m Done to finish the installation Otherwise tap Add Multy to add a second Multy device Note You can skip this step and add another Multy...

Страница 40: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 40...

Страница 41: ...start pairing 9 When the WiFi setup is completed for all your Multy Devices you can copy the password by pressing the Copy icon and use it with the WiFi name to connect your smartphone to the Multy S...

Страница 42: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 42...

Страница 43: ...e acting as the primary Multy and the rest acting as extender Multys After completing the setup the Multy Site screen will be displayed allowing you to monitor your Multy Devices and Multy WiFi System...

Страница 44: ...ou will see the following screen Make sure your smartphone is connected to your broadband router s WiFi network and then tap None of These Retry If applicable configure PPPoE or Static IP settings pro...

Страница 45: ...de 45 1 From the Multy Site screen tap the extender Multy you want to check 2 The Detail screen will be displayed Tap Backhaul The signal strength test will then be carried out You may move the extend...

Страница 46: ...Multy Site screen tap the Multy Device you want to remove The Detail screen will be displayed Tap Delete This Multy to remove the device Note Before pressing the Reset button click Delete The Multy o...

Страница 47: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 47 3 6 Remove a Multy Site All Multy Devices in the Multy Site will be reset after you delete the Multy Site...

Страница 48: ...r 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 48 1 From the Multy Site screen tap the Settings icon to open the Site Detail screen 2 Tap Delete This Multy Site to remove the Multy WiFi...

Страница 49: ...ite 1 To add a Multy Device to a new site go to the Menu screen and then click Add Multy The Add Multy screen appears Select Add Multy to a New Multy Site and then click Next to continue The Get Ready...

Страница 50: ...hapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 50 2 To install a second Multy device to this site Click Add Multy to My Home Click Next Follow the prompts and finish the installatio...

Страница 51: ...User s Guide 51 3 8 Install a Second Multy Site You can manage multiple Multy Sites using the Zyxel Multy app In the figure below the app manages two separate Multy Sites with one being installed at...

Страница 52: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 52 1 Tap the Menu icon in the upper left to open the navigation panel Tap Add Multy...

Страница 53: ...System User s Guide 53 2 Tap A New Multy Site and Next to set up another Multy WiFi System Follow the instructions in Section 3 3 on page 34 to complete the setup 3 To manage a different Multy Site f...

Страница 54: ...Zyxel Multy App Tutorials Multy WiFi System User s Guide 54 4 Select the Multy Site you want to manage and then tap Connect Note The Switch Site option is available only when you have more than one M...

Страница 55: ...Tutorials Multy WiFi System User s Guide 55 3 9 Test Your Smartphone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive data from your smart...

Страница 56: ...Zyxel Multy App Tutorials Multy WiFi System User s Guide 56 1 Tap the Speed Test icon of the Multy Site 2 Tap Start to perform the test The meter will show data rates for both upstream and downstream...

Страница 57: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 57 3 The following screens show the results You can tap the Remove icon to delete all records...

Страница 58: ...User s Guide 58 3 10 Test Your Multy Device Connection Speed With the Zyxel Multy app you can check the speed of the connection between your Multy Device and your broadband modem or router You can als...

Страница 59: ...i System User s Guide 59 1 Tap the Menu icon in the upper left to open the navigation panel Tap Diagnose 2 Tap Speed Test and the Test or Test All button to perform a test The results will show data r...

Страница 60: ...3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 60 3 Tap Test Again to show the Test buttons To view the previous test results tap the History icon You can tap the Remove icon to delete all...

Страница 61: ...rength When you need to install a new Multy Device you can perform a signal check to decide where to place it To use your smartphone to measure your WiFi signal strength wirelessly connect the smartph...

Страница 62: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 62 1 Tap the Menu icon in the upper left to open the navigation panel Tap Diagnose...

Страница 63: ...not go below 70 dBm 70 dBm to 100 dBm 3 12 Enable or Disable Guest WiFi After the Multy Site is set up you can create a separate WiFi network for your guests These guest WiFi settings will be applied...

Страница 64: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 64 Figure 32 Guest WiFi 1 Tap the WiFi Settings icon of the Multy Site...

Страница 65: ...SID and WiFi Password Tap Save Then tap Confirm 3 13 Share WiFi Name and Password with a QR Code You can use the app to create a QR code with your WiFi network name and password By printing and placin...

Страница 66: ...Tap the WiFi Settings icon of the Multy Site 2 Tap the Share icon of a WiFi network to create a QR code of the WiFi network name and password which you can share with others Take a screenshot of the...

Страница 67: ...his WiFi network 3 14 Set a WiFi Schedule for Clients By creating a schedule profile you can schedule the Multy Site to automatically disable the WiFi access of selected clients for preset periods of...

Страница 68: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 68 1 Tap the Parental Control icon of the Multy Site 2 Tap the Filter icon and select how you want to sort the devices in the list...

Страница 69: ...ystem User s Guide 69 3 Tap a client from the device list to view the client device information Tap Join Profile and then select Create New Profile to create a new profile or select a profile to apply...

Страница 70: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 70...

Страница 71: ...uring which the client will be blocked from accessing the Internet If you want to plan a schedule in 15 minute intervals tap a time slot and hold for 2 or 3 seconds until a small window pops up To sel...

Страница 72: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 72 6 The Parental Control Profile Profile Detail screen becomes available after a schedule profile is created...

Страница 73: ...l Client You can set a timer to block a specific client from accessing the Internet without having to create a schedule The timer is effective only once Note You can only set a timer to block Internet...

Страница 74: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 74...

Страница 75: ...em User s Guide 75 2 Tap a client from the Devices list to view the client device information 3 To block the selected client device tap Block and specify a time period in hours and minutes Tap Start t...

Страница 76: ...nternet immediately and resume it later Note You should already have created a schedule profile and applied the profile to client devices to group them 1 Tap the Parental Control icon of the Multy Sit...

Страница 77: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 77...

Страница 78: ...rofile from the profile list and then tap the Quick Block button on the Profile Detail screen to pause Internet access for that specific group 3 17 Check your Multy Device s Configuration Details Afte...

Страница 79: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 79 1 Tap a Multy Device on the Multy Site screen to open its Detail screen...

Страница 80: ...re on the right appears if you tap on an extender Multy You can configure the DNS IP address the IPv6 address and the Ethernet connection status on a primary Multy screen 3 18 Use Custom DNS Server A...

Страница 81: ...ide 81 1 Tap the primary Multy on the Multy Site screen to open the Detail screen and then tap DNS IP 2 Tap ISP DNS Default to use the default DNS server Otherwise tap Custom DNS and enter a primary s...

Страница 82: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 82 3 19 Restart Your Multy Device If you need to restart your Multy Device you can do it remotely using the Detail screen...

Страница 83: ...this device 3 20 Change the Name or Picture of a Multy Site You can rename a Multy Site or change the background picture that is displayed on the Multy Site main screen by following these steps Note T...

Страница 84: ...Zyxel Multy App Tutorials Multy WiFi System User s Guide 84 1 From the Multy Site screen tap the Settings icon to open the Site Detail screen 2 Tap the Edit icon of Site Name to give the Multy Site a...

Страница 85: ...cture of your Multy Site Tap Choose a Picture to choose an existing picture on your phone Otherwise tap Take a Picture to use your phone camera to take a picture for your Multy Site Crop the picture t...

Страница 86: ...1 on page 9 for more information about the Web Configurator 1 From the Multy Site screen tap the Web Configurator icon The Web Configurator screen displays Enter your new local password and re enter...

Страница 87: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 87 2 Tap Create to save the changes Tap the Visibility icon to see your password Tap OK to close this screen...

Страница 88: ...our Current Local Password and then enter your New local password and Confirm local password to change your local password Tap Change Local password to apply the changes 3 22 Enable or Add Port Forwar...

Страница 89: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 89 1 Tap the Menu icon in the upper left to open the navigation panel and then tap Settings...

Страница 90: ...WiFi System User s Guide 90 2 Tap Port Forwarding on the Settings screen to enable port forwarding 3 Tap Port Forwarding Settings to create or update rules On the Port Forwarding screen tap Single Por...

Страница 91: ...a range of ports to define the service to be forwarded Specify the transport layer protocol used for the service Select a device on your local network that will receive the packets from the ports Tap...

Страница 92: ...ized Zone is a network between the WAN and the LAN that is open to the WAN but still has firewall protection Devices on the WAN can initiate connections to devices on the DMZ but not to those on the L...

Страница 93: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 93 1 Tap the Menu icon in the upper left to open the navigation panel and then tap Settings...

Страница 94: ...the Multy Device routes traffic between a local network and another network such as the Internet Choose NAT mode if you want the Multy Device to assign local IP addresses to devices connected to it D...

Страница 95: ...pply to the entire Multy Site By default your Multy Site is in NAT mode 1 To change your network mode tap the Menu icon in the upper left to open the navigation panel and then tap Settings 2 Tap NAT S...

Страница 96: ...tes when new WiFi clients connect to the system when there are new speed test results and when firmware updates are available These updates will show as push notifications on your smartphone Note You...

Страница 97: ...ls Multy WiFi System User s Guide 97 2 Tap Notifications on the Settings screen Tap Speed Test Results or New Firmware to enable and allow the app to send you notifications when there is a new speed t...

Страница 98: ...Alexa voice command Alexa ask Zyxel Multy to test Internet speed to run a speed test to receive the notification See Section 3 30 on page 106 for more information about how to use the Alexa voice serv...

Страница 99: ...e figure below Figure A shows the illustration of Daisy Chain Disabled Figure B shows the illustration of Daisy Chain Enabled When daisy chaining is enabled each extender Multy EM can go through anoth...

Страница 100: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 100 1 Tap the Menu icon in the upper left to open the navigation panel and then tap Settings...

Страница 101: ...p Advanced Settings on the Settings screen Tap Daisy Chain to enable or disable daisy chaining 3 27 Report a Problem With the Zyxel Multy App If you encounter problems while using the Zyxel Multy app...

Страница 102: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 102 1 Tap the Menu icon in the upper left to open the navigation panel Tap Send Feedback...

Страница 103: ...utorials Multy WiFi System User s Guide 103 2 Edit the mail and then tap Next to send it through the Internet 3 28 Log Out of the myZyxelCloud Account Tap the Menu icon in the upper left to open the n...

Страница 104: ...related to your Multy Device Note Not all Multy Devices have an e label which contains legal and regulatory information in the app see Table 1 on page 9 For Multy Devices without an e label you may c...

Страница 105: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 105 2 Tap the Information icon to view legal and regulatory information...

Страница 106: ...n on WiFi light Alexa ask Zyxel Multy to turn off WiFi light Alexa ask Zyxel Multy to pause the Internet You need to enable the Multy Alexa skills to enhance the functionality of your Alexa device and...

Страница 107: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 107...

Страница 108: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 108 2 Select Alexa Skills...

Страница 109: ...3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 109 3 Enter the keyword Zyxel Multy in the search bar and select Zyxel Multy from the list of results Tap Enable to connect the Multy Site t...

Страница 110: ...Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User s Guide 110 4 Tap Link Account and enter your myZyxel account information to associate the skill with your account...

Страница 111: ...rize A screen appears showing that the skill for Multy Sites has been successfully linked Use either the Alexa app or the voice command Discover Devices to have Alexa discover the Multy Devices on the...

Страница 112: ...112 PART II Multy M1...

Страница 113: ...h your web browser and enter http zyxelwifi com or http zyxelwifi net or http 192 168 212 1 as the website address Note The wizard appears automatically when the Multy M1 is accessed for the first tim...

Страница 114: ...zard Multy WiFi System User s Guide 114 2 The following screen shows if you are connected to the Internet Click Next to go to the next step in the wizard The following screen shows if you are not conn...

Страница 115: ...ect to the Internet to access your Multy M1 See Section 4 2 on page 113 if you cannot connect to the Internet 3 Enter 1 128 single byte printablecharacters but not as your 2 4G 5G WiFi Name and WiFi P...

Страница 116: ...Chapter 4 Multy M1 Wizard Multy WiFi System User s Guide 116 5 You need to create a myZyxelCloud account to log into the Multy M1 Click Next to go to the next step in the wizard...

Страница 117: ...r Email and Password and click SIGN IN if you already have a myZyxelCloud account If not you can create one by clicking Sign Up You can also click the Facbook or Google icon to create an account with...

Страница 118: ...Chapter 4 Multy M1 Wizard Multy WiFi System User s Guide 118 9 Wait a moment for your Multy M1 to link to your myZyxelCloud account...

Страница 119: ...o log in with your myZyxelCloud account or your local password the next time you log in Note You can change your local password in System General Settings See Section 7 9 on page 147 for more informat...

Страница 120: ...by default Java permissions enabled by default 5 2 Accessing the Web Configurator 1 Make sure your Multy M1 hardware is properly connected refer to the Quick Start Guide 2 Launch your web browser 3 I...

Страница 121: ...verview screen displays allowing you to monitor your Multy M1 It shows if the Multy M1 is online and how many wireless clients are currently connected to your device You can also view WiFi network set...

Страница 122: ...Mode 5 3 Navigation Panel Use the submenus on the navigation panel to configure Multy M1 features Your navigation panel varies depending on the mode of your Multy M1 See Section 6 3 on page 127 for m...

Страница 123: ...y M1 and the broadband modem router Speed Test History Use this screen to view a summary of previously run speed tests Parental Control Device Use this screen to View devices information Add and confi...

Страница 124: ...le the times the Wireless LAN is enabled LAN LAN IP Use this screen to configure the Multy M1 s LAN IP address and subnet mask Use this screen to configure the IPv6 address for the Multy M1 on the LAN...

Страница 125: ...ireless LAN and configure wireless LAN and wireless security settings WPS Use this screen to configure WPS Scheduling Use this screen to schedule the times the Wireless LAN is enabled LAN LAN IP Use t...

Страница 126: ...IP addresses a LAN IP address and a WAN IP address It also has more routing features To see the standard mode features go toTable 8 on page 123 In the example scenario below Multy M1 connects the loc...

Страница 127: ...rvices of the network devices connected to the Multy M1 may be interrupted 6 3 Standard Mode Overview The Multy M1 is set to standard router mode by default Routers are used to connect the local netwo...

Страница 128: ...is the firmware version System Operation Mode This is the device mode to which the Multy M1 is set see Section 7 11 on page 150 for more information Enable IPv4 Firewall This shows if the IPv4 firewal...

Страница 129: ...Web Configurator if you haven t already See the Quick start Guide for instructions on how to do this 2 To use your Multy M1 as a bridge go to Settings System Operating Mode and select Bridge Mode Note...

Страница 130: ...sing the Web Configurator in Bridge Mode Log in to the Web Configurator in Bridge mode do the following 1 Log into the Web Configurator See the Quick Start Guide for instructions on how to do this 2 C...

Страница 131: ...device mode to which the Multy M1 is set see Section 7 11 on page 150 for more information Enable IPv4 Firewall This shows if the IPv4 firewall is enabled on the Multy M1 Enable IPv6 Simple Security...

Страница 132: ...le Configure the Multy M1 as an OpenVPN Server Configure the Multy M1 as an OpenVPN Client Change the Web Configurator Local Password Change the Operating Mode Configure a Port Forwarding Rule 7 2 Run...

Страница 133: ...User s Guide 133 2 Click TEST to perform a speed test This shows data rates for both upstream and downstream traffic Click TEST AGAIN to update the information 3 Click the Speed Test History tab to vi...

Страница 134: ...he assigned roles of Multy M1 s mesh networks 2 Click More of the Multy M1 router the following screen appears Click the Edit icon on the Multy Router page to modify the name of the Multy M1 router Cl...

Страница 135: ...creen appears Click the Edit icon on the satellite page to modify the name of the Multy M1 extender Click the Restart icon to reboot the Multy M1 extender Click the Delete icon on the satellite page t...

Страница 136: ...work 1 Click the Navigation Panel icon on the top left corner and click Settings to open the WiFi screen Use each tab in the WiFi menu to configure each of the WiFi networks security settings 2 Select...

Страница 137: ...Chapter 7 Multy M1 Web Configurator Tutorials Multy WiFi System User s Guide 137...

Страница 138: ...rks for your clients The WiFi settings will be applied to all clients in the same network Note This is not available if you are using bridge mode 1 Click the Navigation Panel icon on the top left corn...

Страница 139: ...n access the Internet through the Multy M1 This example shows you how to block a client from accessing the Internet during time for studying The following example uses the parameters below to configur...

Страница 140: ...rials Multy WiFi System User s Guide 140 2 Click Add New Profile in the Device Detail screen to configure the parental control profile schedule Use the parameters given above to configure the time set...

Страница 141: ...Chapter 7 Multy M1 Web Configurator Tutorials Multy WiFi System User s Guide 141...

Страница 142: ...y profile Slide the switch to the left to disable the profile 7 7 Configure a Firewall Rule This section shows you how to enable the firewall to protect your network from malicious attacks from the In...

Страница 143: ...le Multy M1 firewall rule to enable ICMP and firewall Go to Settings Firewall Set the Respond Ping to LAN Your Multy M1 will now only respond to ping requests from the LAN Set the Firewall Setup to En...

Страница 144: ...m a Specified IP Address The example below shows you how to block an advertisement website from sending packets to all clients connected to the Multy M1 The following example uses the parameters below...

Страница 145: ...ined below C A client device connected to the OpenVPN server Make sure to install OpenVPN client software on the client device first ZD A Multy M1 that serves as the OpenVPN server S A switch that con...

Страница 146: ...the OpenVPN Server screen Table 17 OpenVPN Server Example Parameters DDNS OPENVPN SERVER OPENVPN SERVER ACCOUNT Service Provider www DynDNS org Host Name zyxel User Name ZyxelEmployees Password 1234 P...

Страница 147: ...reen You can view the connection status of each account in this screen 7 9 Configure the Multy M1 as an OpenVPN Client You re running a gaming company branch office in Taiwan The gaming server is set...

Страница 148: ...not available if you are using bridge mode Figure 46 OpenVPN Client Network Scenario The labels used in the graphic are explained below ZD A Multy M1 that serves as the OpenVPN client R A router that...

Страница 149: ...include the OpenVPN server settings 3 Click Apply to save your changes 7 10 Change the Web Configurator Local Password Go to Settings System General Setting screen to change your web configurator loc...

Страница 150: ...ult mode In this mode the Multy M1 routes traffic between a local network and another network such as the Internet Bridge Use this mode so the Multy M1 bridges traffic between clients on the same netw...

Страница 151: ...coming packets to a specific IP address in the private network using ports set a port forwarding rule Note This is not available if you are using bridge mode Figure 47 Port Forwarding Network Example...

Страница 152: ...Forwarding field 3 Click Add Rule to create a port forwarding rule Add a service name a port number or a range of ports to define the service to be forwarded specify the transport layer protocol used...

Страница 153: ...153 PART III Multy Plus...

Страница 154: ...First Multy Plus Run a Speed Test Configure the Multy Plus s WiFi Networks Enable or Disable a WiFi Network Add Clients to a Profile Set a Profile s WiFi Schedule Pause or Resume Internet Access on a...

Страница 155: ...Or click Login with local password if you don t wish to access the myZyxelCloud account For more information see Section 8 2 1 on page 156 3 Enter your myZyxelCloud account Email and Password and cli...

Страница 156: ...cal Password Login with local password is a secondary password and serves as an alternative to logging in with myZyxelCloud 1 The first time you attempt to login with local password you will be asked...

Страница 157: ...gle quote double quote accent grave angle brackets caret dollar sign ampersand and emoji symbols are not allowed 2 Enter the password again under Confirm click the eyeball symbol if you wish to view t...

Страница 158: ...hapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 158 6 Upon returning to the login screen click to select the Login with local password tab and Enter your local password 7 Then click LOG I...

Страница 159: ...router has DHCP enabled the Multy Plus attempts to connect automatically to the Internet If no connection to the Internet is established select PPPOE if you have a username and password from your ISP...

Страница 160: ...ter the WiFi Name and password for your Multy Plus WiFi System WiFi network Select Single WiFi Name for both 2 4G and 5G WiFi networks to have the same WiFi settings Otherwise assign different names t...

Страница 161: ...Chapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 161 5 Once your WiFi network is created click Start The Multy Plus automatically checks and updates with the latest firmware available...

Страница 162: ...ials Multy WiFi System User s Guide 162 6 Click Next to be redirected to the myZyxelCloud website Sign up or log in with your myZyxelCloud account so you can complete the Multy Plus installation and a...

Страница 163: ...ng you to monitor your Multy Pluss and Multy Plus WiFi System It shows if the Multy Pluss in this Multy Plus WiFi System are online and how many wireless clients are currently connected to each Multy...

Страница 164: ...modem router or the connection between Multy Pluss 1 Click the Navigation Panel icon on the top left corner and click Diagnose to open the Advanced Speed Test screen Use this screen to view all the av...

Страница 165: ...e describes the different Multy Plus s profile networks and their privileges Note A user can only configure the WiFi networks security settings if they are connected to the Admin WiFi network 1 Click...

Страница 166: ...Chapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 166...

Страница 167: ...ivate a WiFi Network Enter the Name SSID and Password clients use to connect to the WiFi network You can configure two different WiFi Names for the Admin WiFi 2 4G and 5G networks Select Keep 2 4G 5G...

Страница 168: ...ter the Multy Plus WiFi System is set up you can use separate WiFi networks for your clients The WiFi settings will be applied to all Multy Pluss in the same Multy Plus WiFi System 1 Click the Navigat...

Страница 169: ...Chapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 169 2 Enable Employee WiFi and enter the WiFi Name SSID and WiFi Password Click APPLY to save your changes...

Страница 170: ...allow Internet access or set a schedule for all client devices in the same profile 1 Click the Navigation Panel icon on the top left corner and click Access Control to open the Device screen Use the D...

Страница 171: ...bout each device On the Access Control Device Detail screen select a predefined profile and click APPLY You can also activate Reserve IP so the Multy Plus assigns a specific IP address to a device eve...

Страница 172: ...can schedule the Multy Plus WiFi System to automatically disable or enable WiFi access during a certain period of time for clients in that profile 1 Click the Navigation Panel icon on the top left co...

Страница 173: ...Chapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 173 2 Click the Edit icon to modify a profile s Internet schedule...

Страница 174: ...Multy Plus Tutorials Multy WiFi System User s Guide 174 3 Click Enable to activate this profile s Internet schedule Click the start time cell and drag down and or right to the end time to set up your...

Страница 175: ...want to manually block a profile of client devices from accessing the Internet immediately and resume it later 1 Click the Navigation Panel icon on the top left corner Select Access Control and click...

Страница 176: ...Multy Plus Tutorials Multy WiFi System User s Guide 176 2 Click a profile s Quick Allow button to resume network access at once or click the Quick Block button to pause Internet access for that specif...

Страница 177: ...ser s Guide 177 8 10 Turn on or off the Multy Plus s LED Light 1 Click the Navigation Panel icon on the top left corner and click My Multy to view all the Multy Pluss in your Multy Plus WiFi System Se...

Страница 178: ...Chapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 178 2 The Multy Information screen appears Click the LED switch to Enable or Disable the LED s behavior...

Страница 179: ...Plus If a Multy Plus is damaged or no longer in use you can remove it from the Multy Plus WiFi System 1 Click the Navigation Panel icon on the top left corner and click My Multy to view all the devic...

Страница 180: ...8 12 Install a Second Multy Plus WiFi System You can manage multiple Multy Pluss using the Multy Plus Web Configurator 1 Click the Navigation Panel icon on the top left corner and click My Multy to vi...

Страница 181: ...y Plus has two operating modes Standard This is the Multy Plus s default mode In this mode the Multy Plus routes traffic between a local network and another network such as the Internet If you wish yo...

Страница 182: ...ick the Navigation Panel icon on the top left corner From the Settings drop down list click Maintenance then click the Operating Mode tab Select the operating mode and select APPLY to save your change...

Страница 183: ...ing or even hosting servers on your network It allows a party from the Internet to contact a specific LAN client on your network correctly If you want to forward incoming packets to a specific or appr...

Страница 184: ...orwarding 3 Click Add service to create a port forwarding rule Add a service name a port number or a range of ports to define the service to be forwarded specify the transport layer protocol used for...

Страница 185: ...age for your home When daisy chaining is enabled each Multy Plus chooses its own way of connecting to the primary Multy Plus either by connecting directly or by going through another Multy Plus with a...

Страница 186: ...apter 8 Multy Plus Tutorials Multy WiFi System User s Guide 186 1 Click the Navigation Panel icon on the top left corner From the Settings drop down list click Maintenance then click the Daisy Chain t...

Страница 187: ...Chapter 8 Multy Plus Tutorials Multy WiFi System User s Guide 187 Click the button next to Enable Daisy Chain to activate daisy chaining...

Страница 188: ...on on the top left corner From the Settings drop down list click Maintenance then click the Local login tab 2 Enter the present password under Current password click the eyeball symbol if you wish to...

Страница 189: ...special characters and it is case sensitive Backslash single quote double quote accent grave angle brackets caret dollar sign ampersand and emoji symbols are not allowed 4 Enter the new password agai...

Страница 190: ...190 PART IV Troubleshooting and Appendices...

Страница 191: ...n on Make sure you are using the power adapter or cord included with the Multy Device Make sure the power adapter or cord is connected to the Multy Device and plugged in to an appropriate power source...

Страница 192: ...on 9 5 on page 194 in the Troubleshooting for information on resetting your Multy Device I cannot see or access the Login screen in the Web Configurator Make sure you are using the correct IP address...

Страница 193: ...me subnet If the Multy Device is in Bridge Mode make sure the WAN port is connected to a broadband modem or router with Internet access and your computer is set to obtain an dynamic IP address If the...

Страница 194: ...ur changes again You will lose all of your changes when you push the Reset button To reset the Multy Device Make sure the power LED is on Press the Reset button for 1 to 4 seconds to restart reboot th...

Страница 195: ...same Multy Device simultaneously or add additional Multy Devices if necessary Try closing some programs that use the Internet especially peer to peer applications If the WiFi client is sending or rece...

Страница 196: ...Server OpenVPN Client screen s Enable VPN on field Make sure you enter the correct user name and password to connect to the OpenVPN Server account 9 8 USB File Sharing Problems I cannot access or see...

Страница 197: ...com index shtml for the latest information Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that yo...

Страница 198: ...com pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation https www zyxel com tw zh Thailand Zyxel Tha...

Страница 199: ...s https www zyxel com fi fi France Zyxel France https www zyxel fr Germany Zyxel Deutschland GmbH https www zyxel com de de Hungary Zyxel Hungary SEE https www zyxel com hu hu Italy Zyxel Communicatio...

Страница 200: ...sk Spain Zyxel Communications ES Ltd https www zyxel com es es Sweden Zyxel Communications https www zyxel com se sv Switzerland Studerus AG https www zyxel ch de https www zyxel ch fr Turkey Zyxel Tu...

Страница 201: ...cations Corporation https www zyxel com co es Ecuador Zyxel Communications Corporation https www zyxel com co es South America Zyxel Communications Corporation https www zyxel com co es Middle East Is...

Страница 202: ...cations not expressly approved by the party responsible for compliance could void the user s authority to operate the device This product has been tested and complies with the specifications for a Cla...

Страница 203: ...reikwijdte van meer dan 300 meter dienen aangemeld te worden bij het Belgisch Instituut voor postdiensten en telecommunicatie BIPT Zie http www bipt be voor meer gegevens Les liaisons sans fil pour un...

Страница 204: ...t auja no Elektronisko sakaru direkcijas Vair k inform cijas http www esd lv Lietuvi kalba Lithuanian iuo Zyxel deklaruoja kad is ranga atitinka esminius reikalavimus ir kitas 2014 53 ES Direktyvos nu...

Страница 205: ...ote risk of electric shock from lightning The following warning statements apply where the disconnect device is not incorporated in the device or where the plug on the power supply cord is intended to...

Страница 206: ...n les r glementations locales votre produit et ou sa batterie doivent tre limin s s par ment des ordures m nag res Lorsque ce produit atteint sa fin de vie amenez le un centre de recyclage Au moment d...

Страница 207: ...etion of Zyxel This warranty shall not apply if the product has been modified misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as p...

Страница 208: ...13 default IP address 192 bridge mode example 14 broadband 14 15 164 C certifications 205 viewing 207 check mark 85 client 75 contact information 197 controller 8 134 copyright 202 coverage 8 CPU 121...

Страница 209: ...Ds 27 Local login password 188 M MAC Address 131 Menu 59 mounting base 18 21 22 mounting bracket 20 mounting hole 20 Multy Site 34 35 46 Multy Alexa skills 106 myZyxelCloud 30 32 96 103 106 117 118 11...

Страница 210: ...Status 127 T Telnet access the NBG7815 192 transmission range WiFi 194 Tri Band 10 U UPnP 94 124 181 upstream 56 59 164 USB storage device supported 196 W warranty 207 note 207 Web Configurator how to...

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