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Chapter 14 Troubleshooting

WAP6804 User’s Guide

14.2 WAP6804 Access and Login

I forgot the password.

The default password is in the device label.

If this does not work, you have to reset the device to its factory defaults. See

Section 14.4 on page 84

I cannot see or access the

Login

screen in the Web Configurator.

Make sure you are using the correct address.

• The default web address (URL) of the WAP6804 is

http://zyxelsetup

(for Windows) or

http://

zyxelsetup.local

(for Mac).

• The WAP6804’s IP address depends on the operating mode. See

Section 2.2 on page 15

and

Chapter 3 on page 22

for more information.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and

Section 1.3 on page 11

Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.

Reset the device to its factory defaults, and try to access the WAP6804 with the default address.

If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.

Advanced Suggestions

• If your computer is connected wirelessly, use a computer that is connected to a

LAN

port.

I can see the

Login

screen, but I cannot log in to the WAP6804.

Make sure you have entered the password correctly. The default password is in the device label.

This can happen when you fail to log out properly from your last session. Try logging in again after 5
minutes.

Disconnect and re-connect the WAP6804.

If this does not work, you have to reset the device to its factory defaults. See

Section 14.4 on page 84

Содержание WAP6804

Страница 1: ...Copyright 2017 Zyxel Communications Corporation Web Address http zyxelsetup Windows http zyxelsetup local Mac LAN IP Address http DHCP assigned IP OR http 192 168 1 2 AP http 192 168 1 5 Repeater htt...

Страница 2: ...due to differences in your product firmware or your computer operating system Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Gui...

Страница 3: ...ferred to as the WAP in this guide Product labels screen names field labels and field choices are all in bold font A right angle bracket within a screen name denotes a mouse click For example Configur...

Страница 4: ...iew User s Guide 9 Introduction 10 The Web Configurator 15 Modes 22 Easy Mode 24 Access Point Mode 28 Repeater Mode 33 Client Mode 39 Tutorials 43 Technical Reference 49 Monitor 50 Network 57 Wireless...

Страница 5: ...tton 14 1 6 The RESET Button 14 1 6 1 Using the RESET Button 14 Chapter 2 The Web Configurator 15 2 1 Overview 15 2 2 Accessing the Web Configurator 15 2 3 Preparing your Computer to Access the Web Co...

Страница 6: ...peater Navigation Panel 37 Chapter 7 Client Mode 39 7 1 Overview 39 7 1 1 What You Can Do 39 7 2 Setting your WAP6804 to Client Mode 39 7 2 1 Status Screen Client Mode 40 7 2 2 Client Navigation Panel...

Страница 7: ...Wireless LAN 60 11 1 Overview 60 11 2 What You Can Do 61 11 3 What You Should Know 61 11 3 1 Wireless Security Overview 61 11 3 2 MAC Address Filter 61 11 3 3 Encryption 62 11 3 4 WPS 62 11 3 5 WDS 62...

Страница 8: ...ration 78 13 7 2 Restore Configuration 79 13 7 3 Back to Factory Defaults 79 13 7 4 Restore but retain IP settings 79 13 8 Restart Screen 80 Chapter 14 Troubleshooting 81 14 1 Power Hardware Connectio...

Страница 9: ...9 PART I User s Guide...

Страница 10: ...the WAP6804 to a Zyxel WiFi router that supports Multy Pro you can set up a Multy Pro WiFi system See the Quick Start Guide for more information Use a supported web browser to manage the WAP6804 Menu...

Страница 11: ...password you will have to reset the WAP6804 to its factory default settings If you backed up an earlier configuration file you would not have to totally re configure the WAP6804 You could simply rest...

Страница 12: ...is between 50 and 78 Blinking In AP mode the WAP6804 is connected to a regular router or the WAP6804 is connecting to a Multy Pro WiFi router but not configured Amber On In Client or Repeater mode th...

Страница 13: ...ection works between two devices Both devices must support WPS check each device s documentation to make sure Depending on the devices you have you can either press a button recommended on the device...

Страница 14: ...h other Note With WPS wireless clients can only connect to the 5GHz or 2 4GHz wireless network using the first 5GHz or 2 4GHz SSID on the WAP6804 in AP or repeater mode For more information on using W...

Страница 15: ...tart Guide 2 Launch your web browser 3 Type http zyxelsetup for Windows or http zyxelsetup local for Mac as the website address to access any of the modes The WAP6804 is a DHCP client by default Alter...

Страница 16: ...sy mode network map screen is displayed See Chapter 3 on page 22 for more information about the easy mode 2 3 Preparing your Computer to Access the Web Configurator This section shows you how to assig...

Страница 17: ...Bar After you have clicked the icon a small message window will appear select Open Network and Sharing Center Note You can also access the Network and Sharing Center by going to the Control Panel in t...

Страница 18: ...then click on the Properties button 5 Once you have accessed the Internet Protocol Version 4 TCP IPv4 properties click on the Use the following IP address radio button and type your new IP address Yo...

Страница 19: ...btain an IP address automatically radio button and click OK 2 3 2 Static IP Configuration in MAC OS X Follow these steps to change your computer s IP address in MAC OS X 10 11 operating system 1 Open...

Страница 20: ...n the Configure IPv4 scroll button and select Manually Then modify your IP Address your computer must be in the same subnet in order to access this website address You must give it a fixed IP address...

Страница 21: ...gured your WAP6804 you must remember to change your static IP back to obtaining it automatically to be able to access the Internet If you want to change the IP address to automatic default repeat step...

Страница 22: ...or The User s Guide Chapter 2 on page 15 through Chapter 13 on page 74 discusses the screens in this mode 3 1 2 Device Operating Modes This refers to the operating mode of the WAP6804 which can act as...

Страница 23: ...Operating Mode Push the CL RP AP switch on the WAP6804 s side panel to the AP position to have the WAP6804 act as an access point Push the switch to the RP position to have the WAP6804 work as a repea...

Страница 24: ...by default This mode is useful to users by visualizing their networks layout You can view details about the devices connected to your WAP6804 and their status When you log in to the Web Configurator t...

Страница 25: ...e Internet Use the Status screen to view read only information about the WAP6804 including the WAN IP MAC address of the WAP6804 and the software version 4 3 Navigation Panel Use this navigation panel...

Страница 26: ...rom the WAP6804 does not get a response from the gateway The same rule applies to the line connecting the gateway to the Internet You can also view the devices represented by icons indicating the kind...

Страница 27: ...are version Downlink Name SSID This shows a descriptive name used to identify the WAP6804 in the wireless LAN This field is not available when the WAP6804 is in client mode Downlink Encryption This sh...

Страница 28: ...the wireless settings and wireless security between the wireless clients and the WAP6804 5 2 Setting your WAP6804 to AP Mode 1 To use your WAP6804 as an access point see Section 3 1 3 on page 23 2 Co...

Страница 29: ...owing table describes the icons shown in the Status screen Table 4 Status Screen Icon Key AP Mode ICON DESCRIPTION Click this at any time to exit the Web Configurator Click this icon to view copyright...

Страница 30: ...ess This shows the LAN port s IP address IP Subnet Mask This shows the LAN port s subnet mask Gateway IP This shows the LAN port s gateway IP address IPv6 Address This shows the LAN port s IPv6 addres...

Страница 31: ...ide several Basic Serve Sets BSS simultaneously Multicast Monitor Multicast Monitor Use this screen to view the multicast group information CONFIGURATION Networking Network Networking Use this screen...

Страница 32: ...grade Use this screen to upload firmware to your WAP6804 Telnet Telnet Use this screen to enable or disable Telnet Telnet allows you to access the WAP6804 s command line interface Restore Restore Use...

Страница 33: ...peater Mode After the WAP6804 and the access point connect the WAP6804 acquires its IP address from the access point The clients of the WAP6804 can now surf the Internet 6 1 1 What You Can Do Use the...

Страница 34: ...6 if the WAP6804 is not connected to a router or DHCP server 4 After you ve set your computer s IP address open a web browser such as Internet Explorer and type http zyxelsetup for Windows http zyxels...

Страница 35: ...Mode ICON DESCRIPTION Click this at any time to exit the Web Configurator Click this icon to view copyright and a link for related product information Select a number of seconds or None from the drop...

Страница 36: ...the LAN port s gateway IP address IPv6 Address This shows the LAN port s IPv6 address IPv6 Link Local Address This shows the LAN port s current IPv6 link local address IPv6 Gateway This shows the LAN...

Страница 37: ...ion MONITOR Monitor Log View Log Use this screen to view the list of activities recorded by your WAP6804 Wireless Monitor Wireless Monitor Use this screen to view the wireless summary currently associ...

Страница 38: ...AC Filter Use this screen to configure the WAP6804 to block access to devices or block the devices from accessing the WAP6804 MBSS Use this screen to configure multiple BSSs on the WAP6804 MAINTENANCE...

Страница 39: ...to view read only information about your WAP6804 Use the Network screen Chapter 10 on page 57 to set the IP address for your WAP6804 acting as an access point Use the AP Connection screens Section 10...

Страница 40: ...y time to exit the Web Configurator Click this icon to view copyright and a link for related product information Select a number of seconds or None from the drop down list box to refresh all screen st...

Страница 41: ...hows the MAC Address of the WAP6804 s second Ethernet LAN port IP Address This shows the LAN port s IP address IP Subnet Mask This shows the LAN port s subnet mask Gateway IP This shows the LAN port s...

Страница 42: ...between the WAP6804 and the wireless network to which you want to connect Advanced Use this screen to configure wireless advanced settings such as the wireless band and channel bandwidth AP List Use...

Страница 43: ...s example for wireless communication B can access the Internet through the access point A wirelessly Figure 20 Wireless Access Point Connection to the Internet 8 3 Connecting to the WAP6804 s Wireless...

Страница 44: ...list and tap WPS Push Button or the WPS icon 3 Log into WAP6804 s Web Configurator Make sure WPS is enabled in the Networking Wireless Network 2 4G or Wireless Network 5G WPS screen 4 Navigate to Netw...

Страница 45: ...less Network 2 4G or Wireless Network 5G WPS screen on the WAP6804 in AP mode 3 Click the WPS PIN button or button next to the PIN field on the WAP6804 s WPS screen within two minutes The WAP6804 auth...

Страница 46: ...s you to extend the original AP coverage Selecting an AP from an Automatically Detected List create a secure wireless network simply by selecting an AP from a list of detected APs See Section 8 4 1 on...

Страница 47: ...tion is available both in Client mode and Repeater mode The instructions require that your hardware is connected see the Quick Start Guide and you are logged into the Web Configurator through your LAN...

Страница 48: ...ire that your hardware is connected see the Quick Start Guide and you are logged into the Web Configurator through your LAN connection see Section 2 2 on page 15 1 Open the Networking AP Connection St...

Страница 49: ...49 PART II Technical Reference...

Страница 50: ...tem WDS of the access points in the network Use the MBSS Monitor screen Section 9 6 on page 55 to view the Multiple Basic Server Sets MBSS on the WAP6804 A MBSS allows you to use one access point to p...

Страница 51: ...eless client for example your network or computer with a wireless network card has connected successfully to the AP or wireless router using the same SSID channel and security settings Table 13 Monito...

Страница 52: ...Chapter 9 Monitor WAP6804 User s Guide 52 Figure 24 Monitor Wireless Monitor Downlink...

Страница 53: ...Client mode when the WAP6804 is connected to an AP AP MAC Address BSSID This shows the MAC Address of your WAP6804 or the AP to which the WAP6804 in Repeater or Client mode is connected Channel This...

Страница 54: ...AP to which the WAP6804 in Repeater or Client mode is connected Wi Fi Client This shows the MAC address of the wireless client which is associated with the WAP6804 in AP or Repeater mode VAP This show...

Страница 55: ...taneously This screen shows a summary of the BSS configured in your WAP6804 Note This screen is only available in the AP Mode and Repeater Mode Figure 27 Monitor MBSS Monitor Table 15 Monitor WDS Moni...

Страница 56: ...ck this button and a summary table describing the BSS is displayed under the MBSS Summary table Association Table The table displays after you click the Detail button Access Point This shows the SSID...

Страница 57: ...lding or floor of a building The LAN screens can help you configure the WAP6804 s IPv4 and IPv6 addresses on the LAN Figure 29 LAN Setup 10 2 What You Can Do Use the Networking screen Section 10 4 on...

Страница 58: ...e WAP6804 gets its IP address from the network s DHCP server for example your ISP or router Users connected to the WAP6804 can now access the network i e the Internet if the IP address is given by the...

Страница 59: ...configure a fixed IPv6 address for the WAP6804 WAN IPv6 Address Enter an IPv6 IP address that your ISP gave to you for the WAN interface Prefix Length Enter the address prefix length to specify how m...

Страница 60: ...ireless network Figure 32 Example of a Wireless Network The wireless network is the part in the blue circle In this wireless network devices A and B are called wireless clients The wireless clients us...

Страница 61: ...nt in the same wireless network must use the same SSID The SSID is the name of the wireless network It stands for Service Set IDentity If two wireless networks overlap they should use different channe...

Страница 62: ...any types of encryption use a key to protect the information in the wireless network The longer the key the stronger the encryption Every wireless client in the wireless network must have the same key...

Страница 63: ...P6804 does not broadcast the SSID Channel Selection Select the operating channel for the WAP6804 and its wireless clients The options vary depending on the frequency band and the country you are in Se...

Страница 64: ...sts of two adjacent 40 MHz channels The wireless clients must also support 40 MHz or 80 MHz It is often better to use the 20 MHz setting in a location where the environment hinders the wireless signal...

Страница 65: ...er the WPS connection is established Select Disabled to turn off WPS WPS PBC Click the Push Button to perform wireless security information synchronization using the Push Button Configuration PBC Meth...

Страница 66: ...the SSID for which you want to configure MAC filtering Policy Define the filter action for the list of specified MAC addresses Select None to deactivate the MAC filtering rule you configure below Sel...

Страница 67: ...twork 5G WDS LABEL DESCRIPTION WDS0 7 This displays the number for each Remote MAC Address added Click on the check box to enable or disable the WDS link Remote MAC Address This is the MAC Address of...

Страница 68: ...MBSS LABEL DESCRIPTION Network Name SSID Type a name for one of your BSS Click on the check box next to each Network Name to enable the BSS You can enable up to 4 simultaneous BSSs on your WAP6804 Br...

Страница 69: ...reen in client mode to configure wireless advanced settings such as the wireless band and channel bandwidth Section 11 5 on page 64 Use the AP List screen to scan the wireless networks in the WAP6804...

Страница 70: ...tion Basic Station LABEL DESCRIPTION Enable Click the check box to allow your WAP6804 to connect to an AP through a wireless connection This field is not displayed in the Repeater mode Network Name SS...

Страница 71: ...s automatically displayed in the Basic Station screen Click Networking AP Connection AP List The screen appears as shown Table 27 Networking AP Connection Advanced LABEL DESCRIPTION Wireless Band Sele...

Страница 72: ...the MAC address of the AP Channel This shows the channel the AP uses RSSI dbm This shows the strength of the AP s radio signal measured in dbm Security This shows Yes if the WAP6804 needs a security p...

Страница 73: ...etup WPS PBC Click the Push Button to perform wireless security information synchronization using the Push Button Configuration PBC Method WPS PIN This field displays the PIN number for the WAP6804 yo...

Страница 74: ...pgrade screen to update firmware Section 13 5 on page 76 Use the Telnet screen to enable or disable access to the WAP6804 using Telnet Section 13 6 on page 77 Use the Restore screen to back up and res...

Страница 75: ...Note that as you type a password the screen displays an asterisk for each character you type Retype to Confirm Type the new password again in this field Apply Click Apply to save your changes back to...

Страница 76: ...rch Each time zone in the United States starts using Daylight Saving Time at 2 A M local time So in the United States you would select Second Sunday March and select 2 in the at field Daylight Saving...

Страница 77: ...restarts log in again and check your new firmware version in the Status screen 13 6 Telnet Screen The WAP6804 can be managed either locally or remotely via a Telnet connection You can use Telnet to ac...

Страница 78: ...7 1 Backup Configuration Backup configuration allows you to back up save the WAP6804 s current configuration to a file on your computer Once your WAP6804 is configured and functioning properly it is h...

Страница 79: ...04 IP address 192 168 1 2 Refer to your operating system s help files for details on how to set up your computer s IP address 13 7 3 Back to Factory Defaults Click the Reset button to clear all user e...

Страница 80: ...Screen System restart allows you to reboot the WAP6804 without turning the power off Click Maintenance Restart The following screen displays Click Reboot to have the WAP6804 restart This does not affe...

Страница 81: ...n appropriate power source Make sure the power source is turned on 2 Disconnect and re connect the WAP6804 3 Remove the WAP6804 from the outlet Then connect an electrical device that you know works in...

Страница 82: ...e the Quick Start Guide and Section 1 3 on page 11 3 Make sure your Internet browser does not block pop up windows and has JavaScript and Java enabled 4 Reset the device to its factory defaults and tr...

Страница 83: ...nnections and make sure the LEDs are behaving as expected See the Quick Start Guide and Section 1 3 on page 11 2 Reboot the WAP6804 3 Try to connect directly to the gateway If you can access the Inter...

Страница 84: ...Web Configurator The password is in the device label If the WAP6804 does not restart automatically disconnect and reconnect the WAP6804 Then follow the directions above again 14 5 Wireless Problems I...

Страница 85: ...endent Basic Service Set IBSS The following diagram shows an example of notebook computers using wireless adapters to form an ad hoc wireless LAN Figure 53 Peer to Peer Communication in an Ad hoc Netw...

Страница 86: ...ed connection between APs is called a Distribution System DS This type of wireless LAN topology is called an Infrastructure WLAN The Access Points not only provide communication with the wired network...

Страница 87: ...ally overlap however To avoid interference due to overlap your AP should be on a channel at least five channels away from a channel that an adjacent AP is using For example if your region has 11 chann...

Страница 88: ...the time frame for the requested transmission Stations can send frames smaller than the specified RTS CTS directly to the AP without the RTS Request To Send CTS Clear to Send handshake You should onl...

Страница 89: ...se short preamble when all wireless devices on the network support it otherwise the WAP3205 v3 uses long preamble Note The wireless devices MUST use the same preamble mode in order to communicate IEEE...

Страница 90: ...ort for EAP Extensible Authentication Protocol RFC 2486 that allows additional authentication methods to be deployed with no changes to the access point or the wireless clients RADIUS RADIUS is based...

Страница 91: ...otect the network from unauthorized access Types of EAP Authentication This section discusses some popular authentication types EAP MD5 EAP TLS EAP TTLS PEAP and LEAP Your wireless LAN device may not...

Страница 92: ...authentications to establish a secure connection Client authentication is then done by sending username and password through the secure connection thus client identity is protected For client authenti...

Страница 93: ...oral Key Integrity Protocol TKIP Message Integrity Check MIC and IEEE 802 1x WPA2 also uses TKIP when required for compatibility reasons but offers stronger encryption than TKIP with Advanced Encrypti...

Страница 94: ...base WPA2 reduces the number of key exchange messages from six to four CCMP 4 way handshake and shortens the time required to connect to a network Other WPA2 authentication features that are different...

Страница 95: ...Example A WPA 2 PSK application looks as follows 1 First enter identical passwords into the AP and all wireless clients The Pre Shared Key PSK must consist of between 8 and 63 ASCII characters or 64 h...

Страница 96: ...propagates the signal through the air The antenna also operates in reverse by capturing RF signals from the air Positioning the antennas properly increases the range and coverage area of a wireless L...

Страница 97: ...s used for wireless LAN applications Omni directional antennas send the RF signal out in all directions on a horizontal plane The coverage area is torus shaped like a donut which makes these antennas...

Страница 98: ...mation Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief descrip...

Страница 99: ...k Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation http www zyxel com tw zh Thailand Zyxel Thailand C...

Страница 100: ...public Zyxel Communications Czech s r o http www zyxel cz Denmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www zyxel...

Страница 101: ...http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www zyxel...

Страница 102: ...e http www ua zyxel com Latin America Argentina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ecuador Zyxel Communication C...

Страница 103: ...s Guide 103 North America USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oceania Australia Zyxel Communications Corporation http www zyxel com au en Africa South Afr...

Страница 104: ...ould void the user s authority to operate the device This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits ar...

Страница 105: ...t sup rieur au gain maximal indiqu sont strictement interdits pour l exploitation de l metteur TYPE MANUFACTURER GAIN CONNECTOR 5G ANT_0 PCB Airgain 2 52 5180 MHz 2 49 5190 MHz 2 92 5200 MHz 2 77 5210...

Страница 106: ...39 5580 MHz 2 51 5610 MHz 3 03 5620 MHz 2 93 5630 MHz 2 86 5670 MHz 2 92 5690 MHz 3 26 5700 MHz 3 60 5710 MHz 3 36 5720 MHz 3 46 5745 MHz 3 31 5755 MHz 3 30 5775 MHz 3 42 5785 MHz 3 55 5795 MHz 3 33 5...

Страница 107: ...emeld te worden bij het Belgisch Instituut voor postdiensten en telecommunicatie BIPT Zie http www bipt be voor meer gegevens Les liaisons sans fil pour une utilisation en ext rieur d une distance sup...

Страница 108: ...uja no Elektronisko sakaru direkcijas Vair k inform cijas http www esd lv Lietuvi kalba Lithuanian iuo Zyxel deklaruoja kad is ranga atitinka esminius reikalavimus ir kitas 2014 53 EU Direktyvos nuost...

Страница 109: ...pplicable collection point for the recycling of electrical and electronic devices For detailed information about recycling of this product please contact your local city office your household waste di...

Страница 110: ...glementations locales votre produit et ou sa batterie doivent tre limin s s par ment des ordures m nag res Lorsque ce produit atteint sa fin de vie amenez le un centre de recyclage Au moment de la mi...

Страница 111: ...fied misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This...

Страница 112: ...Certificate Authority See CA certifications 109 viewing 111 channel 61 87 interference 87 configuration backup 78 reset factory defaults 79 restore 79 connection AP 46 contact information 98 copyright...

Страница 113: ...MAC address filtering 66 MAC filter 66 MAC OS X 19 managing the device good habits 10 Media access control 66 Message Integrity Check MIC 93 Microsoft Windows 17 N Navigation Panel 31 37 41 navigatio...

Страница 114: ...ireless LAN 84 Wireless network basic guidelines 61 69 channel 61 encryption 62 example 60 MAC address filter 61 overview 60 security 61 SSID 61 Wireless security 61 overview 61 type 61 wireless secur...

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