Chapter 15 Troubleshooting
NBG6604 User’s Guide
104
• If the NBG6604 is in
Ro ute r Mo de
, make sure the WAN port is connected to a broadband modem or
router with Internet access. Your computer and the NBG6604 should be in the same subnet.
• If the NBG6604 is in
Ac c e ss Po int Mo de
, make sure the WAN port is connected to a broadband
modem or router with Internet access and your computer is set to obtain an dynamic IP address.
3
If the NBG6604 is in
Ro ute r Mo de
, make sure you entered your ISP account information correctly in the
wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
4
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are
the same as the settings in the AP.
5
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
6
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NBG6604), but my
Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.7 on page 10
.
2
Reboot the NBG6604.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
Section 1.7 on page 10
. If the
NBG6604 is sending or receiving a lot of information, try closing some programs that use the Internet,
especially peer-to-peer applications.
2
Check the signal strength. If the signal strength is low, try moving the NBG6604 closer to the AP if possible,
and look around to see if there are any devices that might be interfering with the wireless network (for
example, microwaves, other wireless networks, and so on).
3
Reboot the NBG6604.
4
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Adva nc e d Sug g e stio n
• Check the settings for QoS. If it is disabled, you might consider activating it.
