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LTE3202-M430 User’s Guide

HAPTER

Troubleshooting

15.1 Overview

This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.

•

Power, and Hardware Installation

•

LTE3202-M430 Access and Login

•

Internet Access

•

Wireless Connections

15.2 Power, and Hardware Installation

The LTE3202-M430 does not turn on. None of the LEDs turn on.

Make sure the LTE3202-M430 is correctly installed (refer to your Quick Start Guide).

Press the power button to turn the LTE3202-M430 on. See

Section 1.5.2 on page 12

and

Section 1.5.1 on

page 11

If the problem continues, contact the vendor.

15.3 LTE3202-M430 Access and Login

I forgot the password for the LTE4506.

The default IP address is 192.168.1.1.

If you changed the IP address and have forgotten it, you have to reset the device to its factory defaults.
See

Section 1.5.2.3 on page 13

Содержание LTE3202-M430

Страница 1: ...lt Login Details User s Guide LTE3202 M430 4G LTE Indoor Router Copyright 2018 Zyxel Communications Corporation LAN IP Address http 192 168 1 1 User Name admin Password 1234 Version 1 00 Edition 1 08...

Страница 2: ...m what you see due to differences in release versions or your computer operating system Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick...

Страница 3: ...nts Overview User s Guide 8 Introduction 9 The Web Configurator 14 Technical Reference 21 Setup Wizard 22 Status 24 Monitor 27 WAN Network 34 LAN 41 WLAN 46 Firewall 64 NAT 72 DDNS 77 Remote Managemen...

Страница 4: ...M430 10 1 4 Good Habits for Managing the LTE3202 M430 10 1 5 Hardware Connections 10 1 5 1 LEDs 11 1 5 2 Rear Panel 12 Chapter 2 The Web Configurator 14 2 1 Overview 14 2 2 Login Accounts 14 2 3 Acce...

Страница 5: ...hapter 34 6 2 The Cellular Network Screen 35 6 3 The PIN Settings Screen 35 6 4 The APN Configuration Screen 36 6 5 The Network Selection Screen 37 6 6 Data Usage Statistic Screen 38 6 7 The Operation...

Страница 6: ...n Screen 67 9 5 URL Filter Screen 68 9 6 IPv4 Port Filter Screen 69 9 7 IPv6 Port Filter Screen 71 Chapter 10 NAT 72 10 1 Overview 72 10 1 1 What You Can Do in this Chapter 72 10 2 The IP Port Forward...

Страница 7: ...89 14 3 The User Account Screen 90 14 4 The Time Settings Screen 91 14 5 The Firmware Upgrade Screen 92 14 6 The Settings Profile Screen 93 14 6 1 Reset Settings 93 14 6 2 Import Export Profile 94 14...

Страница 8: ...8 PART I User s Guide...

Страница 9: ...802 11b g n compatible devices A range of services such as a firewall are also available for secure Internet computing Your LTE3202 M430 is easy to install configure and use The embedded Web based co...

Страница 10: ...wireless network with your LTE3202 M430 Web Configurator This is recommended for everyday management of the LTE3202 M430 using a supported web browser TR 069 This is an auto configuration server used...

Страница 11: ...up Green On The LTE3202 M430 is successfully connected to a 3G network Yellow On The LTE3202 M430 is successfully connected to a 2G network Red On The LTE3202 M430 is malfunctioning Blinking The LTE3...

Страница 12: ...h is an easy way to set up a secure wireless network WPS is an industry standard specification defined by the WiFi Alliance LAN Blue On The LTE3202 M430 has an Ethernet LAN connection Blinking The LTE...

Страница 13: ...202 M430 to activate WPS in order to quickly set up a wireless network with strong security Press the WPS button for more than five seconds and release it Press the WPS button on another WPS enabled d...

Страница 14: ...t Web browser pop up windows from your device Web pop up blocking is enabled by default in Windows XP SP Service Pack 2 JavaScript enabled by default Java permissions enabled by default Refer to the T...

Страница 15: ...n the same subnet in order to access this website address 4 Enter the User Name default admin and Password default 1234 See Section 2 2 on page 14 for more information about login accounts Click Login...

Страница 16: ...eb Configurator LTE3202 M430 User s Guide 16 2 4 Navigating the Web Configurator The following summarizes how to navigate the web configurator from the Home screen Figure 4 The Web Configurator s Main...

Страница 17: ...SCRIPTION SIM This shows the LTE3202 M430 s SIM card status This icon shows if there is a SIM card inserted This icon shows if there is no SIM card inserted This icon shows if the SIM card is blocked...

Страница 18: ...Icons continued LABEL DESCRIPTION Table 3 Title Bar Web Configurator Icons LABEL DESCRIPTION Setup Wizard Click this icon to open the Setup Wizard for the LTE3202 M430 Help Click this to open a screen...

Страница 19: ...le the LTE5366 s DHCP server and assign IP addresses to specific individual computers based on their MAC addresses and to have DNS servers assigned by the DHCP server DNS Settings Use this screen to c...

Страница 20: ...eceived by the LTE3202 M430 Outbox Use this screen to view messages sent from the LTE3202 M430 Draftbox Use this screen to view messages that are stored in the LTE3202 M430 SIM SMS Use this screen to...

Страница 21: ...21 PART II Technical Reference...

Страница 22: ...1 as the website address Type admin default as the user name 1234 default as the password and click Login 2 Click the Wizard icon in the right corner of the Web Configurator s navigation panel to open...

Страница 23: ...his screen to configure the LTE3202 M430 wireless network settings If you set up a new WiFi Key and SSID Name the wireless clients will lose their wireless connection and will need to use the new wire...

Страница 24: ...mation about the LTE3202 M430 4 2 Status This screen is the first thing you see when you log into the LTE3202 M430 It also appears every time you click the Status icon in the navigation panel The Stat...

Страница 25: ...the throughput is not going to improve anymore If you want some applications to have more throughput you should turn off other applications for example using bandwidth management Memory Usage This sh...

Страница 26: ...w the wireless stations that are currently associated to the LTE3202 M430 s 2 4GHz wireless LAN LTE Modem Status Click Details to go to the Monitor LTE modem status screen Section 5 8 on page 31 Use t...

Страница 27: ...reen to view information related to your DHCP status Section 5 4 on page 28 Use the ARP Table screen to view the mapping of IP and MAC addresses Section 5 5 on page 29 Use the Packet Statistics screen...

Страница 28: ...provides the TCP IP configuration for the clients If DHCP service is disabled you must have another DHCP server on that network or else the computer must be manually configured Table 7 Monitor Log LA...

Страница 29: ...screen Figure 13 Monitor ARP Table Table 8 Monitor DHCP Table LABEL DESCRIPTION No This is the index number of the entry Status This field displays whether the connection to the host computer is up a...

Страница 30: ...is column shows the current status of the connection Table 10 Monitor Packet Statistics LABEL DESCRIPTION No This is the index number of the entry Port This is the LTE3202 M430 s interface type Status...

Страница 31: ...r with a wireless network card has connected successfully to the AP or wireless router using the same SSID channel and security settings Click Monitor WLAN station status to open the following screen...

Страница 32: ...module FW Version This displays the firmware version of the built in LTE module SIM Status SIM This displays the status of the inserted SIM card N A displays if there is no SIM card inserted PIN Code...

Страница 33: ...IMSI stored in the SIM Subscriber Identity Module card The SIM card is installed in a mobile device and used for authenticating a customer to the carrier network IMSI is a unique 15 digit number used...

Страница 34: ...Chapter Use the Cellular Network screen to configure the WAN settings on the LTE3202 M430 for Internet access Section 6 2 on page 35 Use the PIN Settings screen to enable or disable PIN code authentic...

Страница 35: ...ant the LTE3202 M430 to connect and click Apply to save your settings Otherwise select Auto to have the LTE3202 M430 connect to an available network using the default settings on the SIM card If the c...

Страница 36: ...reen appears as shown next Figure 20 Copnfiguration WAN network APN Configuration Table 14 Configuration WAN network PIN Settings LABEL DESCRIPTION PIN Protection Enable PIN Protection Select this to...

Страница 37: ...and charging method You can enter up to 30 printable ASCII characters Spaces are allowed Username This field displays the user name in the profile Type the user name of up to 31 printable ASCII charac...

Страница 38: ...ure 22 Configuration WAN network Data Usage Statistic Table 16 Configuration WAN network Network Selection LABEL DESCRIPTION Select PLMN Mode Select Auto to have the LTE3202 M430 automatically connect...

Страница 39: ...o the LTE3202 M430 Reset Click Reset to reload the previous configuration for this screen Reset Network Statistics Reset all of the statistics and history Click Reset to remove all traffic statistics...

Страница 40: ...ode to open the following screen Figure 24 Configuration WAN network Operation Mode 6 8 The Antenna Selection Screen Click Configuration WAN network Antenna Selection to open the following screen The...

Страница 41: ...partition your physical network into logical networks 7 2 What You Can Do Use the LAN IP screen to configure the LTE3202 M430 s LAN IP address Section 7 4 on page 42 Use the DHCP Server screen to enab...

Страница 42: ...you explicit DNS server address es read the embedded Web Configurator help regarding what fields need to be configured 7 4 The LAN IP Screen To access this screen click Configuration LAN network LAN...

Страница 43: ...creen Table 18 Router LAN IP LABEL DESCRIPTION IP Address This shows the default LAN IP address Enter the new IP address for the LTE3202 M430 s LAN interface if you want to change it Subnet Mask This...

Страница 44: ...her systems Apply Click Apply to save your changes back to the LTE3202 M430 Cancel Click Cancel to reload the previous configuration for this screen Static DHCP List Static IP This displays how many S...

Страница 45: ...NS server information and the LTE3202 M430 s WAN IP address Otherwise select Manual if you have the IP address of a DNS server Primary DNS Secondary DNS Select Manual if you have the IP address of a D...

Страница 46: ...e airwaves wireless networking devices exchange information with one another A wireless networking device is just like a radio that lets your computer exchange information with radios attached to othe...

Страница 47: ...the SSID and select the wireless security mode Note If you are configuring the LTE3202 M430 from a computer connected to the wireless LAN and you change the LTE3202 M430 s SSID channel or security set...

Страница 48: ...gure 32 Configuration WLAN WiFi Settings The following table describes the labels in this screen Table 21 Configuration WLAN WiFi Settings LABEL DESCRIPTION Basic Guest AP Enable Select the check box...

Страница 49: ...pport 40 MHz It is often better to use the 20 MHz setting in a location where the environment hinders the wireless signal Select 20MHz if you want to lessen radio interference with other wireless devi...

Страница 50: ...Select the type of security you want to use TKIP or AES to secure traffic on your WDS Otherwise select No Security Select TKIP to enable Temporal Key Integrity Protocol TKIP security on your WDS This...

Страница 51: ...will be allowed to access the LTE3202 M430 Blacklist Whitelist This displays how many entries you have in the Whitelist description Blacklist description summary tables Add New Click Add New to create...

Страница 52: ...Select PBC to set up a WPS wireless network using Push Button Configuration PBC If you select PBC click Activate to add another WPS enabled wireless device within wireless range of the LTE3202 M430 to...

Страница 53: ...e SSID is the name of the wireless network It stands for Service Set IDentifier If two wireless networks overlap they should use a different channel Like radio stations or television channels each wir...

Страница 54: ...parently random numbers and letters but it is not very secure if you use a short key which is very easy to guess for example a three letter word from the dictionary Because of the damage that can be d...

Страница 55: ...has to have the correct information SSID channel and security If a device is not allowed to use the wireless network it does not matter if it has the correct information This type of security does no...

Страница 56: ...authorized wireless devices to figure out the original information pretty quickly When you select WPA2 or WPA2 PSK in your LTE3202 M430 you can also select an option WPA compatible to support WPA as w...

Страница 57: ...that the two devices you want to set up are within wireless range of one another 2 Look for a WPS button on each device If the device does not have one log into its configuration utility and locate th...

Страница 58: ...w to find the WPS PIN for the LTE3202 M430 see Section 8 4 on page 51 4 Enter the client s PIN in the AP s configuration interface 5 If the client device s configuration interface has an area for ente...

Страница 59: ...ecurity settings The registrar creates a secure EAP Extensible Authentication Protocol tunnel and sends the network name SSID and the WPA PSK or WPA2 PSK pre shared key to the enrollee Whether WPA PSK...

Страница 60: ...h functions If the registrar is unconfigured the security settings it transmits to the enrollee are randomly generated Once a WPS enabled device has connected to another device using WPS it becomes co...

Страница 61: ...since it is configured it already has security information for the network AP1 supplies the existing security information to Client 2 Figure 40 WPS Example Network Step 2 In step 3 you add another ac...

Страница 62: ...PA2 PSK depends on the device You can check the configuration interface of the registrar device to discover the key the network is using if the device supports this feature Then you can enter the key...

Страница 63: ...t involved in the WPS handshake a rogue device must still associate with the access point to gain access to the network Check the MAC addresses of your wireless clients usually printed on a label on t...

Страница 64: ...ession from the LAN to the WAN 1 Return traffic for this session is also allowed 2 However other traffic initiated from the WAN is blocked 3 and 4 Figure 42 Default Firewall Action 9 1 1 What You Can...

Страница 65: ...separate the network into two areas The WAN Wide Area Network port attaches to the broadband cable or DSL modem to the Internet The LAN Local Area Network port attaches to a network of computers whic...

Страница 66: ...e system will ignore all incoming SYN requests making the system unavailable for legitimate users ICMP attack floods a targeted system with ICMP PING echo requests Click Configuration Firewall DoS Pro...

Страница 67: ...The following table describes the labels on this screen 9 4 The ARP Protection Screen Use this screen to enable Address Resolution Protocol ARP protection This protects your LTE3202 M430 against ARP s...

Страница 68: ...nding is valid The LTE3202 M430 only accepts packets sent by devices in this list otherwise the packet will be dropped Add New Click Add New to create a new rule Delete All Click Delete All to remove...

Страница 69: ...the check box to enable the rule URL Filtering Policy Select Whitelist to allow users to access the websites that match the filtering rules defined on this screen Select Blacklist to block users to ac...

Страница 70: ...he source IPv4 addresses to which this rule applies Port This field displays a single port number of the source or a port range Enter the port number range of the source that define the traffic type f...

Страница 71: ...ny entries you have in the Whitelist Blacklist summary tables Add New Click Add New to create a new rule This field displays the rule index number Source IP This field displays the source IPv6 address...

Страница 72: ...d to your LTE3202 M430 The ISP assigns the WAN IP address The NAT network appears as a single host on the Internet All traffic coming from A to D going out to the Internet use the IP address of the LT...

Страница 73: ...inside IP address of the server Enter the inside IP address of the virtual server here LAN Port A private port is a port that causes or triggers the LTE3202 M430 to record the IP address of the LAN c...

Страница 74: ...The following table describes the labels in this screen 10 4 The ALG Screen Some NAT routers may include a SIP Application Layer Gateway ALG A SIP ALG allows SIP calls to pass through NAT by examining...

Страница 75: ...2 M430 TFTP Trivial File Transfer Protocol is an Internet File Transfer Protocol similar to FTP but uses UDP User Datagram Protocol rather than TCP Transmission Control Protocol PPTP ALG Select this c...

Страница 76: ...detect IPsec traffic and help build IPsec sessions through the LTE3202 M430 s NAT Enable PPTP Enable this to turn on the PPTP ALG on the LTE3202 M430 to detect PPTP traffic and help build PPTP session...

Страница 77: ...a server in your network The LTE3202 M430 must have a public global IP address and you should have your registered DDNS account information on hand 11 2 The DDNS Screen To change your LTE3202 M430 s D...

Страница 78: ...ully qualified for example yourhost mydomain net You can specify up to two host names in the field separated by a comma User name Enter your user name Password Enter the password assigned to you Apply...

Страница 79: ...elnet in the LTE3202 M430 LAN WAN interfaces Section 12 4 on page 81 Use the UPnP screen to enable UPnP on the LTE3202 M430 Section 12 5 on page 82 Use the Bandwidth Management screen to configure ban...

Страница 80: ...e the device to be managed by the ACS and specify the ACS IP address or domain name and username and password Click Configuration Remote Management TR069 to open the following screen Use this screen t...

Страница 81: ...rver Connection Request Port Enter the port number for TR 069 connection requests Connection Request Username Enter the connection request user name When the ACS makes a connection request to the LTE3...

Страница 82: ...on and configuration may also be obtained and modified by users in some network environments When a UPnP device joins a network it announces its presence with a multicast message For security reasons...

Страница 83: ...h Management Default Select a profile from the drop down list to be the LTE3202 M430 s default bandwidth management profile Profile of Bandwidth Management Best effort Best Effort is the bandwidth man...

Страница 84: ...dress This field displays the device s MAC address Profile This field displays the type of bandwidth profile for the device Action Click Edit to go to the screen where you can edit the MAC address and...

Страница 85: ...rom the LTE3202 M430 Section 13 4 on page 86 Use the Draftbox screen to view messages not yet sent from the LTE3202 M430 Section 13 5 on page 87 Use the SIM SMS screen to view messages received on the...

Страница 86: ...e to a new number Figure 62 Configuration Short Message Inbox Open Message 13 4 Outbox Screen Use this screen to view messages sent from the LTE3202 M430 To access this screen click Configuration Shor...

Страница 87: ...ssages This field displays the index number of the message To This field displays the name the message is sent to Content This field displays the content of the message Date This field displays the da...

Страница 88: ...ble describes the labels in this screen Table 45 Configuration Short Message SIM SMS LABEL DESCRIPTION Delete All Click Delete All to remove all messages This field displays the index number of the me...

Страница 89: ...en to change the LTE3202 M430 s time and date and configure daylight saving time Section 14 4 on page 91 Use the Firmware Upgrade screen to upload new firmware to your LTE3202 M430 Section 14 5 on pag...

Страница 90: ...ssion can be left idle before the session times out The default is 300 seconds After it times out you have to log in with your password again Very long idle timeouts may have security risks A value of...

Страница 91: ...ng table describes the labels in this screen Table 48 Maintenance Time Settings LABEL DESCRIPTION Time Settings Current date and time This field displays the present time and date of your LTE3202 M430...

Страница 92: ...ne in the United States starts using Daylight Saving Time at 2 A M local time So in the United States you would select Second Sunday March and select 02 00AM in the time field Daylight Saving Time sta...

Страница 93: ...ttings back to the factory defaults To access this screen click Maintenance Settings Profile Figure 70 Maintenance Settings Profile 14 6 1 Reset Settings Click the Restore button to clear all user ent...

Страница 94: ...Windows Notepad make sure you choose File Save as UTF 8 in the text editor Once your LTE3202 M430 is configured and functioning properly it is highly recommended that you back up your configuration f...

Страница 95: ...e LTE3202 M430 does not turn on None of the LEDs turn on 1 Make sure the LTE3202 M430 is correctly installed refer to your Quick Start Guide 2 Press the power button to turn the LTE3202 M430 on See Se...

Страница 96: ...ory defaults and try to access the LTE3202 M430 with the default IP address See Section 1 5 2 3 on page 13 6 Disconnect your computer from the Internet Wireless and or Ethernet and then insert the LTE...

Страница 97: ...ems on another mobile device contact the vendor Otherwise contact your service provider 5 If the problem continues contact your ISP I cannot access the Internet anymore I had access to the Internet wi...

Страница 98: ...as the LTE3202 M430 s active radio 4 Make sure your computer with a wireless adapter installed is within the transmission range of the LTE3202 M430 5 Check that both the LTE3202 M430 and your computer...

Страница 99: ...ormation Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief descr...

Страница 100: ...m pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation http www zyxel com tw zh Thailand Zyxel Thailan...

Страница 101: ...Republic Zyxel Communications Czech s r o http www zyxel cz Denmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www zyxe...

Страница 102: ...lux http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www zyx...

Страница 103: ...aine http www ua zyxel com Latin America Argentina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ecuador Zyxel Communicatio...

Страница 104: ...ser s Guide 104 North America USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oceania Australia Zyxel Communications Corporation http www zyxel com au en Africa South...

Страница 105: ...ble 49 Commonly Used Services NAME PROTOCOL PORT S DESCRIPTION AH IPSEC_TUNNEL User Defined 51 The IPSEC AH Authentication Header tunneling protocol uses this service AIM New ICQ TCP 5190 AOL s Intern...

Страница 106: ...a client computer get e mail from a POP3 server through a temporary connection TCP IP or other PPTP TCP 1723 Point to Point Tunneling Protocol enables secure transfer of data over public networks This...

Страница 107: ...CP 23 Telnet is the login and terminal emulation protocol common on the Internet and in UNIX environments It operates over TCP IP networks Its primary function is to allow users to log into remote hos...

Страница 108: ...he device This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection...

Страница 109: ...lisation l int rieur afin de r duire les risques de brouillage pr judiciable aux syst mes de satellites mobiles utilisant les m mes canaux Pour les dispositifs munis d antennes amovibles le gain maxim...

Страница 110: ...het Belgisch Instituut voor postdiensten en telecommunicatie BIPT Zie http www bipt be voor meer gegevens Les liaisons sans fil pour une utilisation en ext rieur d une distance sup rieure 300 m tres...

Страница 111: ...t auja no Elektronisko sakaru direkcijas Vair k inform cijas http www esd lv Lietuvi kalba Lithuanian iuo Zyxel deklaruoja kad is ranga atitinka esminius reikalavimus ir kitas 2014 53 ES Direktyvos nu...

Страница 112: ...e applicable collection point for the recycling of electrical and electronic devices For detailed information about recycling of this product please contact your local city office your household waste...

Страница 113: ...les r glementations locales votre produit et ou sa batterie doivent tre limin s s par ment des ordures m nag res Lorsque ce produit atteint sa fin de vie amenez le un centre de recyclage Au moment de...

Страница 114: ...misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This warr...

Страница 115: ...formation 99 cookies 14 copyright 108 CTS threshold 54 current date time 91 customer support 99 D data fragment threshold 54 date 91 DHCP server 42 disclaimer 108 E encryption 56 ESSID 98 Extended Ser...

Страница 116: ...on Netscape Navigator 14 Network Address Translation 72 O overview 9 P PBC 57 PIN WPS 57 example 59 pop up windows 14 preamble 54 Push Button Configuration see PBC push button WPS 57 R RADIUS server 5...

Страница 117: ...eless channel 98 wireless LAN 46 52 98 authentication 54 55 channel 53 encryption 56 example 53 fragmentation threshold 54 limitations 56 MAC address filter 50 55 preamble 54 RADIUS server 55 RTS CTS...

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