ZyWALL Series Internet Security Gateway
Troubleshooting
A-3
Problems with the WAN Interface
Chart A-4 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE
ACTION
The ISP provides the WAN IP address after authentication. Authentication may be through
the user name and password, the MAC address or the host name. Use the following
corrective actions to make sure the ISP can authenticate your connection.
You need a username and password if you’re using PPPoE or PPTP encapsulation. Make
sure that you have entered the correct
Service Type
,
User Name
and
Password
(the
user name and password are case sensitive). Refer to the
WAN Screens
chapter (web
configurator) or the
Internet Access
chapter (SMT).
If your ISP requires MAC address authentication, you should clone the MAC address from
your computer on the LAN as the ZyWALL’s WAN MAC address. Refer to the
WAN
Screens
chapter (web configurator) or the
WAN and Dial Backup Setup
chapter (SMT). It
is recommended that you clone your computer’s MAC address, even if your ISP presently
does not require MAC address authentication.
Cannot get
WAN IP
address from
the ISP.
If your ISP requires host name authentication, configure your computer’s name as the
ZyWALL’s system name. Refer to the
Wizard Setup
chapter (web configurator) or the
General Setup
chapter (SMT).
Problems with Internet Access
Chart A-5 Troubleshooting Internet Access
PROBLEM CORRECTIVE
ACTION
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable requirement
because some devices may require crossover cable and others a regular straight-through
cable.
Cannot
access the
Internet.
Refer to the
WAN Screens
chapter (web configurator) or the
Internet Access
chapter
(SMT) and verify your settings.
Содержание Internet Security Gateway ZyWALL 100
Страница 1: ...ZyWALL 10W 30W 50 100 Internet Security Gateway User s Guide Version 3 62 February 2004 ...
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Страница 103: ...DMZ and WAN III Part III DMZ and WAN This part covers configuration of the DMZ and WAN screens ...
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Страница 217: ...VPN IPSec VI Part VI VPN IPSec This part provides information on how to configure Virtual Private Networks ...
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Страница 351: ...Logs IX Part IX Logs This part provides information and instructions for the logs and reports ...
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Страница 365: ...Maintenance X Part X Maintenance This part covers the maintenance screens ...
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