Zultys ZIP4x4, Руководство пользователя

Страница: 29 / 194

3. Receiving the ZIP4x4
19
If you have purchased Zultys’s products through a distributor outside the US, contact the
distributor for specific instructions. Zultys issues RMA numbers for customers who buy its
products directly from Zultys. Distributors will offer their own service and support for Zultys’s
products.
3.4.3 Describing the Problem
If you are returning equipment to Zultys for service, attach a tag or sheet of paper to the
equipment giving the following details:
•
your company or institution’s name, address, and phone number
•
the main person to contact, an alternative contact, and their phone numbers if different from
the main phone number
•
the return shipping address and any special shipping instructions
•
the model number and serial number of the equipment being returned
•
a description of the failure (If failure is intermittent, describe its frequency and special
condition that initiate the failure.)
•
any additional comments
3.4.4 Accessories
Do not return any of the accessories with the equipment unless you suspect that one of them is
faulty. If you return an accessory, place a tag on it that clearly identifies it as yours, and briefly
explain the problem.
3.4.5 Packing
Wherever possible, use the original packing materials to ship the equipment. If these are not
available, containers and cushioning material similar to those originally used are available from
Zultys.
If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton.
Place about 70 mm (3 in) of cushioning material around all sides of the equipment.
Zultys is not responsible for any damage that occurs during shipment back to the factory.
3.4.6 Shipping
Obtain from your nearest Zultys sales or service representative the correct address to which you
should return the equipment. Clearly mark the container with Zultys’s address and your own
address. Ship the package prepaid and insured to Zultys.
The method of shipment which Zultys will return repaired merchandise back to your facility will
be the same method by which you shipped the merchandise to Zultys. For example, if you
shipped merchandise to Zultys by ground shipment, Zultys will return the merchandise to you
by ground shipment. If the merchandise must be repaired and returned to you as soon as
possible, you must arrange for the merchandise to be shipped to Zultys by overnight shipment.