Zultys ZIP2, Руководство пользователя

Страница: 20 / 98

12
ZIP2 User’s Manual
As of the time of writing this manual, Zultys has determined that all software updates for the ZIP2
are currently available at no charge. You should check the ZIP2 web site periodically if you are
interested in software updates. Zultys reserves the right to charge for software updates at a future
date.
2.5 Support
2.5.1 Resources
This section suggests ways to save yourself time by checking for answers yourself and ruling out
common problems.
If you have a question about the way the ZIP2 works, the best way to get an accurate, immediate
answer is to try one or all of these approaches first.
•
Review the User’s Guide for the ZIP2.
•
Check the index or table of contents of this manual for the topic you need.
•
See the ZIP2 technical support information and FAQ pages on the ZIP2 web site:
http://www.zipphones.com
If you take these steps and still cannot find the answer, contact your sales representative,
distributor, or Zultys.
2.5.2 Contacting your Reseller
If you brought your product from a reseller and not directly from Zultys, you should contact them
first about questions related to the product. The reseller that sold the product to you has charged
you money for this support and you should therefore expect that they will assist you.
Often, a reseller will provide you a maintenance contract as part of your purchase, so that the
reseller will support you for a period of time after you receive the product. Verify with your
purchasing department to see if you have a support contract for your ZIP2.
If the reseller is unable or unwilling to assist you, or if you bought the product directly from
Zultys, you should contact Zultys’ technical support directly.
2.5.3 Using Zultys’ Technical Support
Zultys provides you with 30 days free technical support with the purchase of a phone. The period
of technical support starts on the first day that you make a call to technical support and ends on
the 30th calendar day from the first time that you called.
Zultys generally ceases to support old versions of the software six months after a new release is
available. If the software subscription for your phone has expired, or you have not upgraded your
phone to the latest software release after six months of the release date, Zultys’ technical support
may not be able to assist you.