102
Problem
Possible Causes
Possible Solution
Battery not
charging
The battery or battery charger is
damaged.
Contact the dealer.
The phone’s temperature is
below 32°F (0°C) or higher than
113°F (45°C).
Adjust the battery charging
environment to avoid extremes of
temperature.
Poor contact between the
battery and charger.
Check all connectors to make
sure all connections have been
properly made.
Shortened
standby time
The standby time is related to
your service provider system
configuration. The same phone
used with different service
providers’ systems will not
provide exactly the same length
of standby time.
if you are located in an area where
signaling is weak, temporarily
power off the phone.
if you are not able to connect
to the network, the phone will
continue to send out signals as it
attempts to locate a base station.
Doing so consumes battery
power and will consequently
shorten standby time.
Change your location to one
where the network is accessible,
or temporarily turn off your
phone.
Cannot turn
your phone on
Battery power has been
depleted.
Recharge the phone’s battery.
Unable to
connect to the
network
You are not within the network’s
service area.
Check the service area with your
service provider.
102
103
Troubleshooting
Problem
Possible Causes
Possible Solution
You cannot
make outgoing
calls.
Poor signal.
Move to an open space, or if you
are inside a building, move closer
to a window.
PiN Code
blocked
You have entered an incorrect
PiN code three consecutive
times.
Contact your service provider.
Unable
to enter
information
into the
phonebook
The phonebook’s memory is
already full.
Delete unnecessary data from the
contacts.
Phone crashes,
reboots, freeze,
or cannot be
powered on
Some third-party software is not
compatible with your phone.
Reset the phone to factory status.
Troubleshooting
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