Polycom VVX-4xx Series Quick Reference
Answer an Incoming Call
Simply lift the handset to answer incoming calls. After
answering the call you can:
•
Put the call on local hold
•
Transfer the call
•
Put the call on or off speakerphone
Place an Outbound Call
Outbound calls require an exit code of
___
to access an
outside line. Outbound calls must include the exit code
+ the 10-digit phone number. Example:
x-503-764-4300
.
Note: Calls can also be placed as x-1-503-764-4300,
however the US country code is not required.
-
Dial the number, then press the Dial softkey or
speakerphone button. – or –
-
Lift the handset or press the speakerphone button and
then dial the number.
Transfer a Call
1. During a call, press the
Transfer
key. This will place
the active call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring
answers the call, consult with them about the call and
press
Transfer
again to complete the transfer.
Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring
to **<extension#>.
Call Hold
Call hold is used when you want to place a call on hold
and go back to the call from the
same phone
.
To hold a call: press the
Hold
button or the
Hold
soft key.
The call appearance light will blink red. To retrieve the
call, press the call the
Hold
button again, or
Resume
, or
the blinking line button.
Note: The hold feature applies only to the local phone.
Held calls can only be picked up from the extension they
were placed on hold from. If you wish to pick them up
from another extension, use the “Transfer a Call” feature.
Checking Voicemail
1. To check your mailbox from your phone, press the
Messages
button or dial
*38
. If you wish to check your
messages from another NocTel phone, dial
*98
.
2. F
ollow the menu prompts to access your voicemail.
Redial
To redial press the right arrow pad key twice.
This only
applies to last dialed numbers.
Missed, Placed, and Received Calls
Past calls can be view and redialed from the following:
- Press the down arrow pad key to view
missed
calls
.
- Press the right arrow pad key to view
placed
calls.
- Press the left arrow pad key to view
received
calls
Handset Volume and Ringing Volume
To adjust the volume on the handset, press the
–
or
+
buttons at the bottom of the phone while the handset is
off
hook (lifted).
To adjust the ringing volume, press the
–
or
+
buttons
while the handset is on hook (in the cradle).
Note: If the phone has been reset, the volume settings
will also be reset and you will need to adjust them again.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial an exit code to access an outside
line before dialing 9-1-1.
