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13 Technical, Support and Warranty Information
13.1 Troubleshooting and FAQ’s
S y m p t o m
S y m p t o m
S y m p t o m
S y m p t o m
S y m p t o m
No incoming ring
No incoming ring
No incoming ring
No incoming ring
No incoming ring
or alarm tone
or alarm tone
or alarm tone
or alarm tone
or alarm tone
( N o ) k e y t o n e s w h e n
( N o ) k e y t o n e s w h e n
( N o ) k e y t o n e s w h e n
( N o ) k e y t o n e s w h e n
( N o ) k e y t o n e s w h e n
pressing keys
pressing keys
pressing keys
pressing keys
pressing keys
A phone number cannot
A phone number cannot
A phone number cannot
A phone number cannot
A phone number cannot
be dialled
be dialled
be dialled
be dialled
be dialled
Short messages cannot
Short messages cannot
Short messages cannot
Short messages cannot
Short messages cannot
be sent or received
be sent or received
be sent or received
be sent or received
be sent or received
MMS messages cannot
MMS messages cannot
MMS messages cannot
MMS messages cannot
MMS messages cannot
be sent or received
be sent or received
be sent or received
be sent or received
be sent or received
How to switch off
How to switch off
How to switch off
How to switch off
How to switch off
Predictive Text?
Predictive Text?
Predictive Text?
Predictive Text?
Predictive Text?
I cannot connect to
I cannot connect to
I cannot connect to
I cannot connect to
I cannot connect to
FOXTEL or BigPond
FOXTEL or BigPond
FOXTEL or BigPond
FOXTEL or BigPond
FOXTEL or BigPond
I cannot connect to
I cannot connect to
I cannot connect to
I cannot connect to
I cannot connect to
Join Me
Join Me
Join Me
Join Me
Join Me
S o l u t i o n
S o l u t i o n
S o l u t i o n
S o l u t i o n
S o l u t i o n
Check the ring tone and ring volume settings under Profiles
Check the handset is not muted (Long press the # Key
# Key
# Key
# Key
# Key)
Check the key tone settings in the current profile.
Check for network coverage
Check whether any call restrictions are set.
See Text Message Settings and check the SMS centre number is correct.
Contact Telstra for more details.
Your subscription does not include data services. Check with Telstra.
The # key
# key
# key
# key
# key is used to toggle between different text modes.
Your subscription is not provisioned for data services. Check with Telstra.
Check: Menu > Settings > Handset > PC Connection > USB
Check: Menu > Settings > Handset > PC Connection > USB
Check: Menu > Settings > Handset > PC Connection > USB
Check: Menu > Settings > Handset > PC Connection > USB
Check: Menu > Settings > Handset > PC Connection > USB
Uninstall and re-install the DVD software
See FAQ’s at http://www.zte.com.au for more assistance
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