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WARRANTY AND REPAIR INFORMATION
Two-Year Limited Warranty: Zolux provides the original purchaser with a 2-YEAR LIMITED
WARRANTY. The warranty begins from the date of the original purchase. The replaceable batteries
of the anti runaway fence are covered by Warranty only the first year. The cost of shipping products
under warranty back to Zolux is the customer’s responsibility. Zolux will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited shipping service will be at
the customer’s expense. If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer’s responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Zolux Warranty: A proof of purchase is required to initiate repair work under
warranty. We strongly recommend keeping the original receipt.
Not Covered UnderWarranty: Zolux DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units. All replacement costs for
either the transmitter or receiver will be the owner’s responsibility. The warranty does not cover
failure resulting from damage, abuse or loss of parts. The warranty is void if the unit has been
altered or an unauthorized person has damaged the unit while attempting repair work. Battery
replacement by the customer during the warranty period is not recommended. If the customer
chooses to replace the batteries, any damage to the unit during the change-out by the owner will
void the warranty.
The removal of serial numbers from any Zolux products will void the warranty.
Zolux reserves the right to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.
Out of Warranty Repair Work: For repair work that is no longer covered by warranty, the cost of
repair will include parts, labor and shipping. The owner will be informed about the repair costs
before the product is repaired. Write a note briefly explaining the problem. Include your name,
address, city/zip code, phone number and email address.
Procedure for Repair Work: If the unit is malfunctioning, please refer to the “Troubleshooting
Guide” in the Owner’s Manual and call customer service at +33 (0)5 46 74 96 66, for technical
support, before sending it to Zolux for Service. The cost of shipping products under warranty back
to Zolux is the customer’s responsibility. Zolux is not responsible for units damaged or lost in
transition to Zolux. Zolux company is not responsible for loss of training time or inconvenience
while the unit is in for repair work. Zolux does not provide loaner units or any form of compensation
during the repair period. A copy of the sales receipt showing the purchase date is required before
warranty work is initiated. Please include a brief explanation outlining the problem and include
your name, address, city/state/zip code, daytime phone number, evening phone number, and email
address. If the repair costs are not covered under warranty, we will call you for payment information
and authorization. For any questions concerning your Zolux products, call us at +33 (0)5 46 74 96
66, or email us at [email protected].
