906-0731-01-05 Rev. C
ZOLL Ventilator Operator’s Guide
1-19
Service
If a unit requires service, contact the ZOLL Technical Service Department.
When requesting service, please provide the following information to the service
representative:
•
Unit serial number
•
Description of the problem
•
Department using the equipment and name of the person to contact
•
Purchase order to allow tracking of loan equipment
•
Purchase order for a unit with an expired warranty
Returning a unit for service
Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
The Lithium ion battery should remain inside the unit. Follow directions provided on the return
authorization form. Pack the unit with its cables in the original containers (if available) or
equivalent packaging. Be sure the assigned service request number appears on each package.
For customers In the U.S.A.
For customers outside the U.S.A.
Telephone:
Fax:
1-978-421-9655
800-348-9011 (Toll-free US)
1-978-421-0010
Call the nearest authorized ZOLL Medical
Corporation representative.
To locate an authorized service center, contact
the International Sales Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824
Telephone: 1-978-421-9655
For customers
Return the unit to
In the U.S.A.
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824
Attention: Technical Service Department (
SR number
)
Telephone: 1-978-421-9655
In Canada
ZOLL Medical Canada Inc.
1750 Sismet Road, Unit #1
Mississauga, ON L4W 1R6
Attention: Technical Service Department (
SR number
)
Telephone: 1-866-442-1011
