2
LIMITED WARRANTY
MAINTENANCE
TROUBLESHOOTING INFORMATION
Manufacturer warrants, to the purchaser and subsequent owner during the warranty
period, every new product to be free from defects in material and workmanship
under normal use and service, when properly used and maintained, for a period of
three years from date of purchase by the end user. Zoeller batteries have a 3 year
warranty. Parts that fail within the warranty period, that inspections determine to be
defective in material or workmanship, will be repaired, replaced or remanufactured
at Manufacturer's option, provided however, that by so doing we will not be obligated
to replace an entire assembly, the entire mechanism or the complete unit. No
allowance will be made for shipping charges, damages, labor or other charges
that may occur due to product failure, repair or replacement.
This warranty does not apply to and there shall be no warranty for any
material
or product that has been disassembled without prior approval of Manufacturer,
subjected to misuse, misapplication, neglect, alteration, accident or uncontrollable
act of nature; that has not been installed, operated or maintained in accordance
with Manufacturer's installation instructions; that has been exposed to outside
substances including but not limited to the following: sand, gravel, cement, mud,
tar, hydrocarbons, hydrocarbon derivatives (oil, gasoline, solvents, etc.), or other
abrasive or corrosive substances, wash towels or feminine sanitary products, etc. in
all pumping applications. The warranty set out in the paragraph above is in lieu of
all other warranties expressed or implied; and we do not authorize any representative
or other person to assume for us any other liability in connection with our products.
Contact Manufacturer at, 3649 Cane Run Road, Louisville, Kentucky 40211,
Attention:
Customer Support Department to obtain any needed repair or replacement of part(s)
or additional information pertaining to our warranty.
MANUFACTURER EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES OR BREACH OF EXPRESSED
OR IMPLIED WARRANTY; AND ANY IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE AND OF MERCHANTABILITY SHALL BE LIMITED
TO THE DURATION OF THE EXPRESSED WARRANTY.
Some states do not allow limitations on the duration of an implied warranty, so the
above limitation may not apply to you. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
1. Inspect and test the system for proper operations at least every 3 months.*
(a) Green "system ready" indicator light should be on, indicating AC power
is on and there are no alarm conditions.
(b) Unplug the primary pump and the controller from the power supply.
(c) Fill the sump with water to the “on” level for the DC pump. Allow the pump
to run a few minutes.
(d) The alarm will sound approximately 1 second after the pump
starts to
run.
(e) Push the Silence/Reset button. The alarm will turn off.
(f) The pump will shut off after the water level is lowered and the float
drops to the "off" position.
(g) Hold silence/ reset button for 3 seconds to reset the controller and clear
any alarms or indicators.
2. Plug the controller and the primary pump into the wall outlet.
(a) The primary pump will come on, lower the water to the
normal operating
level and shut off.
(b) The battery light will be yellow when charging. The charger is replacing
the energy consumed during the test. The green light will come on after
the charger has replaced the energy consumed during the test.
*Wet cell batteries water level should be checked every month. AGM batteries
should not.
1. DC Pump won’t run.
(a) Check for proper connections.
(b) Check all wire terminal points. Clean if required.
(c) Check for low battery. Service battery if required.
(d) Check 30 amp fuse on controller (see fig. 3). If fuse is blown, replace with
30 amp automotive blade fuse.
2. Pump runs but pumps very little or no water without AC power.
(a) Check for low battery. Battery will recharge if green power “on” light indicates
power has been restored and the float switch is in the off position.
(b) If immediate usage is required, remove and replace dead battery with a
full recharged battery.
(c) Due to varying conditions the pump may continue to run on a low battery
without sufficient power to remove water. Pump will not stop running until
battery is below minimum voltage.
(d)
CAUTION
Weak batteries can be recharged but may not store
sufficient energy for full service. A weak recharged battery can only
be detected by reduced pumping time or by professional load testing
equipment. If your emergency pump system is used frequently the battery
should be checked by a qualified battery dealer.
3. Pump runs but pumps very little or no water.
(a) Verfiy pump is connected completely.
(b) Check to make sure pump weep hole is clear and unit is not airlocked.
(c) Make sure discharge piping is not blocked.
4. Pump cycles too frequently.
(a) Check positions of rubber stops on operational float rod.
(b) Adjust upper rubber float stop as required. Recommended for standard
installation.
5. Float switch in “on” position for more than 3 seconds. Pump won’t run.
(a) Remove pump. Check for obstruction in pump preventing impeller from
rotating.
6. Pump runs, but pumps water intermittently.
(a) Pump is air locking. Check flow of water incoming to sump. If water is
entering the sump at a high velocity creating a turbulent condition, a mixture
of air and water may cause a complete or partial air lock and reduce or
stop the flow of water in the discharge pipe.
(b) Baffle the incoming stream of water to reduce turbulence. Diverting water
stream against wall of basin usually corrects an air lock problem.
7. Water level stays high. DC Pump continues to run.
(a) Battery is low.
(b) If power has been restored and water in sump remains high check primary
pump. Service if required.
(c) After several hours the battery will be restored to full charge.
8. Alarm sounds during battery recharge cycle.
(a) To silence alarm if alarm will not reset, unplug the charger from 115 V
wall outlet, then disconnect the black lead from charger on negative (-)
battery post. Check battery. Replace if necessary. Reconnect and refer
to Installation (step 12).
NOTE: The Z Control
®
Cloud may provide additional information.
In instances where property damages are incurred as a result of an alleged product failure,
the property owner must retain possession of the product for investigation purpose.
© Copyright 2019 Zoeller
®
Co. All rights reserved.
