TROUBLESHOOTING GUIDE
Should you experience a problem with your ZIPPY, please follow the troubleshooting guide as shown
below prior to calling for service. If after reviewing the troubleshooting guide assistance is required, call
1-888-786-7797. Please have your serial number, along with the date of installation for the Technical
Service Representative.
CONDITION
STEPS
Cleaner Does Not Operate
• Is the pump on?
• Check the Star Control
®
setting to ensure it is in the yellow range.
• Remove dirt and debris from the cleaner.
• Clean the pool’s filtration system according to the
manufacturer’s directions.
• Assure that the ZIPPY has been installed properly.
Hose Coils
Some hose coiling is normal. If the coils are preventing
proper operation:
• Assure that the proper length of hose is in use.
• Clean filter screen thoroughly.
• Check and adjust the flow range.
• Lay the hose straight in direct sunlight for a few hours.
Wall Adapter Won’t Fit
• Call Technical Services Department (1-888-786-7797) for
additional wall adapter inserts.
Cleaner Turns Over
• Check the Star Control
®
setting.
• Check for air trapped in the cleaner head by tilting the head on
its side while it is submerged.
• Assure the hose and floats are assembled in the proper order.
• Assure that the proper length of hose is in use.
Poor Pool Coverage
• Check the Star Control setting.
• Assure that the proper length of hose is in use.
• Check for hose memory.
• Clean the tray and filter screen.
• Assure that the nozzle assembly swivels freely.
• Assure hose floats are in proper location.
Poor Debris Pick-Up
• Clean the tray and filter screen.
• Check the Star Control setting.
Cleaner Gets Stuck on the
• Install a ZIPPY
®
ladder guard, available from your
Pool Ladder.
•
ZODIAC dealer.
ZIPPY Star Control Sprays
• Check pool for proper water level.
Water Above the Waterline
• Call Technical Service (1-888-786-7797).
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