37
Tidal I Use, Care, and Installation Guide
ZEPHYRONLINE.COM
Troubleshooting
The range hood won’t
connect to Wi-Fi.
The user’s router or modem is turned
off.
Turn on the router or modem.
The user’s router is connected to a 5
GHz wireless frequency.
Connect to the 2.4 GHz band and attempt
to reconnect.
The user’s coaxial cables are loose.
Tighten the coaxial cables connecting to the
router or modem.
The Wi-Fi on the user’s phone is
disabled.
Enable Wi-Fi on the phone.
User is connecting to the wrong Wi-Fi
network.
Verify that the correct Wi-Fi network is
being connected to. The default Wi-Fi
network name/SSID can be found on the
router.
The range hood is not in range of the
Wi-Fi connection.
Move the router and modem closer to the
range hood to increase connection strength.
There are obstacles obstructing the
Wi-Fi signal strength.
Move the router and modem closer to
the range hood or move objects that are
directly blocking the pathway to the range
hood. Walls may reduce signal strength.
User cannot change
Wi-Fi connections.
The range hood and user’s phone
have already connected.
Enter Bluetooth® settings and forget the
device to reset the process on the phone.
Cannot bind the hood
to my Zephyr Connect
account.
Only one Zephyr Connect account
can be bound to the hood.
Log in using the Zephyr Connect account
that is already bound to the hood. Multiple
devices can login using the same account.
Zephyr Connect app
won’t register user
inputs.
Wi-Fi is unstable and the range hood
may have disconnected.
Ensure the router and modem are both
turned on. Allow the range hood to
reconnect.
Range hood is experiencing
difficulties connecting to the user’s
phone.
Check on the Wi-Fi connection and restart
the application.
Zephyr Connect app
stuck on “Loading”.
Wi-Fi is unstable and the range hood
may have disconnected.
Ensure the router and modem are both
turned on. Allow the range hood to
reconnect.
Range hood is experiencing
difficulties connecting to the user’s
phone.
Check on the Wi-Fi connection and restart
the application.
Possible Problem
Possible Cause
Solutions
