ZENS ZEAW03B, Руководство пользователя

Страница: 485 / 733

4
Warranty terms
The warranty begins on the date of purchase and expires after 24 months. If any defect due to faulty
materials and/or workmanship occurs within the warranty period, Zens will make arrangements for service.
Where a repair is not possible or is deemed uneconomical Zens may agree to replace the product.
Replacement will be offered at Zens discretion and the warranty will continue from the date of original
purchase. The Zens warranty applies provided the product has been handled properly for its intended use
and in accordance with the operating instructions.
The warranty does not cover for the losses consequent in nature, including but not limited to loss of data
or loss of business. The Zens warranty does not apply if:

The purchase documents have been altered in any way or made illegible.
 The model- and/or serial number on the product has been altered, removed or made illegible.
 Repairs or product modifications and alterations have been carried out by unauthorized service
organizations or persons.

The product is being used for commercial purpose.
 The defect is caused by abuse or misuse of the product or by environmental conditions that are not in
conformance with the recommended operations of the product.

The unit has been damaged - including but not limited to damage by pets, lightning, abnormal voltage,
water or fire, natural disaster or transport accident.

The product is defective due to wear of parts, which can be considered as consumable parts by their
nature
 The product does not function properly because it was not originally designed, manufactured,
approved and/or authorized for the country where you use the product, which might occur in
instances where the product has been purchased in another country other than that of its intended
use.
This warranty gives you specific legal rights. As this might vary from country to country some of above
might not apply to you.
This warranty is only valid in the country were the product is purchased and is not transferable and
does not extend to users other than the original purchaser.
Service needed?
In order to avoid unnecessary inconvenience, we advise you to read the user manual or consult the
support section on www.makezens.com before contacting Zens. If service is required do not return the
product without first contacting Zens. To get this product repaired or replaced, please contact Zens
during the warranty period by email (support@makezens.com) and include the following details: email
address, name, address, telephone number, date and place of purchase, detailed description of the
problem.
If the problem appears to be based on a defect in workmanship or materials, Zens will provide a return
form and instructions which authorizes to return the product. Return shipments are at the customer’s
expense, and the return must be accompanied by the original proof of purchase. Zens is not responsible
for lost or damaged product during shipment. Any product returned without the original proof of purchase
will be returned at the customer’s expense. All returns must include the original packaging and all items
like product, power adapters and user manual. After examination of the problem the product will be
repaired or replaced and sent back to the address indicated on the return form.