
Primovert
Start-Up and Operation
ZEISS
12/2014
415510-7244-001
49
3.13
Troubleshooting on the Integrated HD IP Camera
Problem-solving notes for the use of the built-in camera in conjunction with the network / WLAN and Labscope app
are to be found separately at the Zeiss website www.zeiss.com/labscope.
Problem
Cause
Troubleshooting
LED does not light
The camera does not draw power via
the stand power cable.
Check the power supply.
Check if stand power is on.
If it is in auto mode, try to press auto
on/off button on stage.
Cable is not connected to a certified
PSU.
Requirements: 5 V DC with at least
950 mA at output.
Cable is not suitable. Be sure that
power is on. Or either LED or camera
is broken.
Use the supplied original cable.
Contact service to further check.
If LED is broken, change button control
PCB.
If camera is broken, replace the camera.
Replacement requires special tools and
can thus not be carried out by the
customer.
LED flashes red
The camera indicates an error.
SD card is full:
Insert a new card or delete images from
the current card,
SD card is write-protected:
Push the locking slide on the card to
"unlocked".
SD card is defective or not formatted:
Format SD card; replace SD card if error
message does not disappear
Buttons do not react, LED
flashes red when a button is
pressed.
The buttons are temporarily locked, as
the camera is being accessed
exclusively from the PC or network.
Control the camera via PC software or
Zeiss app, or close the PC software or
Zeiss app.
Firmware update not
functioning.
For an update an SD card must be
inserted and the firmware update
must be saved to a specified subfolder
on the SD card.
Insert a formatted, unsecured SD card
with at least 10 MB free memory space.
Be sure to carefully follow the
instructions enclosed with the firmware
update.
The live image of the camera is
not displayed in ZEN.
The camera is not recognized by the
Zeiss imaging software.
Several cameras have been connected to
the PC: select the correct camera
"AxioCamER" from the menu list.
Newly captured images are not
visible in Microsoft Windows
Explorer on the memory card.
Microsoft Windows Explorer has not
updated the contents of the card.
Remove the memory card from the
camera, wait for three seconds and
re-insert it.
Microsoft Windows Explorer will read in
the contents of the card again.
The camera "forgets" the
date / time.
The buffer battery is empty.
Contact service to replace the buffer
battery. Replacement requires special
tools and can thus not be carried out by
the customer.