14
15
Z23720
Z23720
4. Maintenance and troubleshooting
tips
4.1 Routine maintenance operations
High-quality materials and surface treatment protect your radiator against
corrosion and impacts.
To maximise the service life of your radiator, we recommend you take the
following precautions:
- Never use abrasive or corrosive products on the outer surfaces of the appliance
(except the electrical parts); use warm, soapy water.
- Use a soft, dry cloth without any solvents to clean the control box.
4.2 Troubleshooting
Problem
Diagnosis
Steps to take
The radiator does not
work.
The radiator is not
powered.
Make sure the radiator is
correctly connected to the
electricity supply. Contact
your dealer if this is not the
case.
The radiator is in
standby mode.
Turn on the radiator.
The setpoint temperature
is below the room
temperature.
Increase the setpoint
temperature (COMFORT
mode).
The screen displays
shows “ErrS"
The temperature sensor is
damaged or the tempera-
ture is outside operating
limits.
Contact your dealer.
5. Services and guarantee
After-sales service
If your appliance stops working or you require spare parts, contact your installer
or dealer.
Prior to making contact and to ensure your problem is dealt with quickly and
effectively, please make a note of:
- the details shown on the appliance’s nameplate;
- the sales reference for your appliance shown on your dated purchase invoice.
Guarantee
(See general conditions of sale for your country)
The heating body of your electric radiator is guaranteed against manufacturing
defects for five (5) years from the date of purchase, while the electrical components
are guaranteed for two (2) years.
It complies with the EMC Directive: 2004/108/EC regarding electromagnetic
compatibility of equipment, with Low Voltage directive: 2006/95/EC regarding electrical
equipment designed for use within certain voltage limits, and with European standards
EN 60.335.1 and EN 60.335.2.30, and subsequent amendments.
Dated proof of purchase must be presented to activate the guarantee. The
guarantee does not cover radiator transport, removal and installation costs.
The guarantee shall not apply if the appliance is installed, used or maintained
in a way that does not comply with standards in force in the relevant country, good
professional practice, or the manufacturer’s instructions.
Environmental regulations
RoHS: complies with Directive 2011/65/EU
WEEE: complies with Directive 2002/96/EC
Disposal of end-of-life electrical and electronic appliances.
This symbol
indicates that this product should not be disposed of with household waste.
It must be taken to a suitable collection point to be recycled. By disposing of
this product correctly, you will help prevent potential negative consequences
for the environment and human health.
