Z3-DME-20 User Instructions
DOC-USR-0180-05
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Z3 Technology, LLC
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100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
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+1.402.323.0702
61
APPENDIX B: Troubleshooting
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Problem:
Web user interface does not come up.
-Is the Ethernet cable plugged in to the encoder solidly (do you see the link light)?
-Do the encoder IP address and the PC IP address have the same first two values (or, if netmask is set
to 255.255.255.0, the same first three values)?
-Do the encoder and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers, etc.
-Can the PC and target board see each other on the network?
-Try pinging the encoder IP address from the PC.
-Try pinging the PC from the encoder.
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Problem:
Do not see video in VLC (UDP).
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Was “@” included in the UDP address for VLC?
-Is the PC fast enough for 2160p decode on VLC?
-Does the PC have enough DDR to handle 21600p decode on VLC?
-Is VLC version 1.1x or later?
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Problem:
Do not see video in VLC (RTP)
- One of the provided SDP files is required. Is the correct SDP file being used?
- H265(HEVC) video + AACHE audio: use the SDP file entitled “z3-netra_h265_aache.sdp”
- H265(HEVC) video + AACHEv2 audio: use the SDP file entitled “z3-netra_h265_aachev2.sdp”
- H264(AVC) + no audio: use the SDP file entitled “z3-netra_h264.sdp”
- Is “Dest Port” set to 5004?
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Problem:
Do not see video in VLC (RTSP)
-Is the version of VLC 2.1.5 or newer?
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Problem:
My multicast stream is not reaching multiple networks
-By default the TTL value of a multicast stream sent from the Z3-DME-20 is set to 1. You can change
the TTL value for multicast addresses by adding “/#” to the end of your multicast address, for
example, to set the TTL to 5, you could enter “225.1.2.3/5” for the “Dest Address”.