17
13. Troubleshooting
Problem
Reason
Investigation/Solution
Grill not turning on.
Controller display
not showing any
numbers.
No fan or auger
operating noises.
NO POWER
• Check power supply to the grill. Power requirement is standard
Australian 240V AC.
• If using a portable power supply, ensure minimum 240V AC,
300Watt (1.2 Amp) power supply.
BLOWN FUSE
• With grill unplugged, pull out the fuse (in back of controller panel)
and check to see if blown. If blown DO NOT just replace with new
fuse, as it will also blow as a faulty component is the cause.
• Check the auger motor and fan for any discolouration.
• Failure of either of these components is often associated with a
strong “burning plastic” smell.
• Contact Z Grills customer service to get a replacement part.
LOOSE PLUG
CONNECTION
• Check to ensure that all wiring plugs are tightly connected.
CONTROLLER
FAILURE
• If the power supply is confirmed, fuse is not blown and the
controller LCD display is not lighting up, the controller may be
faulty and need to be replaced.
• Contact Z Grills customer service to get a replacement controller.
LEr Error
or
No smoke or fire
NO PELLETS IN
FIRE-POT
• Check to ensure there are pellets in the hopper.
• Remove the grease tray so you can see in the fire-pot.
• Ensure the Initial Startup procedure has been completed to prime
the auger feed tube with pellets.
• Check to see if the auger it rotating, dropping pellets into the fire-
pot.
AUGER MOTOR
FAILURE
• Remove the grease tray so you can see in the fire-pot.
• Turn the controller dial to SMOKE and check to see if auger is
rotating. It turns very slow and turns on and off intermittently.
• If auger is not rotating after 30 seconds, it may be a faulty auger
motor or controller.
• A burnt out auger motor often has a strong “burnt plastic” smell.
• Contact Z Grills Australia customer support for replacement parts.
FAN FAILURE
• Listen for the sound of the fan, and confirm if air is blowing into
the fire-pot. Pellets will pile up and not burn without air flow.
• A burnt out fan motor often has a strong “burnt plastic” smell.
• Contact Z Grills Australia customer support for a replacement part.
IGNITION ROD
FAILURE
• With the grease tray removed, turn the controller dial to SMOKE
setting so pellets are fed into the fire-pot.
• Look at the ignition rod which should become red hot within 1 min.
• If no smoke appears the ignition rod may have failed.
• Contact Z Grills Australia customer support for a replacement part.
MOIST PELLETS
• Moist pellets will not burn well and the fire can go out.
• Lots of unburnt pellets may pile up in the fire-pot.
• Clean out all existing pellets and replace with clean, dry pellets and
try running the grill again.
TOO MUCH ASH
• Lots of ash will smother the fire.
• Clean out the ash from the fire-pot and refer to section 9 Cleaning
Instructions.
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