This ZPG-200A Electric Pellet Grill has been certified to the following standards:
EN 55014-1:2017+A11:2020
EN IC 61000-3-2:2019
EN 61000-3-3:2013+A1:2019
EN 55014-2:2015
Certificate No.: SHEM210700775401HSC
Issued: 17-07-2021
Made in China by Jiangsu Z Grills Technology Co., Ltd
18. Limited Product Warranty
Manufacturer’s Limited Warranty Policy
Z Grills Australia Pty Ltd (Z Grills) provides a 3 years parts warranty from the date of purchase by
the original owner.
This warranty applies to defects in all materials and workmanship.
During the warranty period, Z Grills will at its option repair or replace defective parts or units.
This limited warranty does not apply to painted components, the fire pot or fabric grill cover.
Z Grills takes every precaution to utilise materials that inhibit rust including the use of high-
temperature paint where advisable. Even with these safeguards, the protective coating can be
compromised by various substances and conditions beyond Z Grills' control. Humid
environments, high temperatures, chlorine, insecticide, salt and disinfectant are some of the
substances that can affect paint and metal coatings. For these reasons, rust or oxidisation is not
covered under this limited warranty.
During normal use and cleaning the ceramic coated grill racks may become cracked or chipped
resulting in exposed metal that may show signs of rust. This is normal and is not covered under
this limited warranty.
Z Grills shall not be liable for transportation charges, labor costs or export duties.
Z Grills shall not be liable if you fail to install, operate, clean or maintain your grill in accordance
with this owners' manual instructions.
Misuse, abuse, alteration and natural disasters are not included in this warranty.
Z Grills goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Warranty Claim Process
•
Submit a product support request on our website.
•
If you use the same email address that was used to purchased the grill online we
will be able to find your purchase records. If you used a different address, or did
not purchase online please provide proof of purchase (email or photo).
•
Describe as clearly as possible the issue you are having and upload a photo of the
problem if relevant.
•
If within the 3 year parts warranty period, and confirmed to be a product fault, a
replacement component will be shipped to you free of charge.
•
If outside the 3 year parts warranty period, or not confirmed as a product fault, you
will be able to purchase a replacement part.
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