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MyPBX SOHO User Manual
www.yeastar.com
Page 45
Announce position of caller in the queue
·Announce Hold Time
Enabling this option causes MyPBX to announce the hold time to the caller
periodically based on the frequency timer. Either yes or no; hold time will not be
announced if <1 minute.
·Frequency
How often to announce queue position and estimated hold time.
Note:
'0 seconds' means disable the announcement
4) Periodic Announcements
·Prompt
Select a prompt file to play periodically.
·Frequency
How often to announce a prompt to the caller.
5) Events
If a caller presses the key while waiting in the queue, this setting selects which
action should process the key press.
6) Failover-Destination
Defines the failover action. A failover occurs after the user reach the Queue max
wait time.
7) Others
·Music On Hold
Select the 'Music on Hold' Class for this Queue.
·Leave When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
·Join Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue with no agents or only unavailable agents
No: Callers cannot join a queue with no agents
The default option is No.
·Agent Announcement
Announcement played to the Agent prior to bridging in the caller.
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