MyPBX SOHO User Manual
www.yeastar.com
Page 44
3.4.2 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Call queues allow calls to be sequenced to one or more agents.
Note
: Dial 'Queue '*'' to log in or 'Queue '**'' to log out the
queue. For example, if the queue number is '680', then agent can dial '680*' to
log in or '680**' to log out.
1
)
General
·Queue Name
A name for the Queue.
·Queue Number
Use this number to dial into the queue, or transfer callers to this number to put
them into the queue.
·Queue Password
You can require agents to enter a password before they can login to this queue.
·Queue Agent Timeout
The number of seconds an agent's phone can ring before we consider it a
timeout.
·Queue Max Wait Time
The maximum number of seconds a caller can wait in a queue before being
pulled out. (0 for unlimited).
·Queue Ring Strategy
This option sets the Ringing Strategy for this Queue. The options are
RingAll: Ring All available Agents simultaneously until one answers.
LeastRecent: Ring the Agent which was least recently called.
FewestCalls: Ring the Agent with the fewest completed calls.
Random: Ring a Random Agent.
RRmemory: Round Robin with Memory, Remembers where it left off in the last
ring pass".
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)
Agents
This selection shows all users. Selecting a user here makes them a agent of the
current queue.
3) Caller Position Announcements
·Announce Position
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