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Call Parking and Retrieval
Call parking allows you to put an incoming call on hold on one phone and then pick
it up on another. This is achieved by either using the Call Parking soft key on the
right hand side of the phone screen.
The Call Parking action effectively transfers a call to an unused extension number
and puts it on hold. It remains on hold for up to 10 minutes until picked up by
another extension or the original phone. If the call is not picked up within the 10
minute time limit then it transfers back and rings the phone that originally parked
it.
There are two ways of using Call Parking. Either by using designated soft keys if
they have been installed or by using service codes.
Soft Key Application
Parking a call
Answer a call on your phone
Park the call by tapping the Call Parking soft key.
The caller will either hear music if you have selected the Music on Hold option for
the particular phone or they will hear a message requesting them to “Please wait
while your call is being transferred”.
You will then hear a message “Parked at XXX” where XXX is the extension number
where the call is parked.
One of the UnPark soft keys will now show red indicating that a call is being held
on that extension. All the company phones with the soft key implementation will
similarly show that extension in use.
The call has now been parked and the phone can be used to make or receive other
calls.
Retrieving a parked call
From any Company phone tap any red Unpark soft key to pick up the call being
held on that extension.
Initially a line busy tone will be heard followed a few seconds later by a ringing
tone that should be answered by tapping the Answer soft key on your handset.
Fault messages
If no call can be found to park after tapping the Call Park soft key you will get a
message “There are no valid calls to park”.
If an UnPark soft key showing green is tapped you will get a message “Unable to
find a valid call to pick up”.
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