5017T Flat Panel Industrial Touch Monitor Appendix B – Technical Support
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Product Repair Program / Returning a Unit to Xycom
Automation
Xycom Automation’s Product Repair & Customization Department (PR&C) restores
equipment to normal operating condition and implements engineering changes that
enhance operating specifications. Xycom Automation tests products returned to
Xycom with the standard Xycom test diagnostics.
Follow the steps below to prepare the unit for shipment:
1. Obtain an RMA number for your unit by calling your nearest Xycom Automation
Repair Department or Xycom Automation, Inc. at 734-429-4971 or 1-800-AT-
XYCOM.
2. Please have the following information:
••••
Company name, shipping and billing address
••••
Type of service desired: product repair or product exchange
••••
Product model number, part number, quantity, serial number(s), and warranty
status
••••
Failure mode and failure systems
••••
Purchase order number or repair order number
3. Make sure the front panel assembly is properly attached to the unit.
4. Attach failure information to the unit to speed processing.
5. Place the unit securely in its original packaging or an equivalent heavy-duty box.
6. Mark the RMA number on your purchase order and on the outside of the box.
7. Send the unit to the address given when you receive your RMA number.
