5015SLR Flat Panel Industrial Touch Monitor Appendix B – Technical Support
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144812(D)
Product Repair Program / Returning a Unit to Pro-face
Pro-face’s Product Repair & Customization Department (PR&C) restores equipment
to normal operating condition and implements engineering changes that enhance
operating specifications. Pro-face tests products returned to Pro-face with the
standard Pro-face test diagnostics.
Follow the steps below to prepare the unit for shipment:
1. Obtain an RMA number for your unit via the Pro-face RMA Request Page at
http://www.profaceamerica.com//rma/
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or by calling your nearest Pro-face Repair
Department or Pro-face. at 734-944-0482.
2. Please have the following information:
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Company name, shipping and billing address
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Type of service desired: product repair or product exchange
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Product model number, part number, quantity, serial number(s), and warranty
status
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Failure mode and failure systems
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Purchase order number or repair order number
3. Make sure the front panel assembly is properly attached to the unit.
4. Attach failure information to the unit to speed processing.
5. Place the unit securely in its original packaging or an equivalent heavy-duty box.
6. Mark the RMA number on your purchase order and on the outside of the box.
7. Send the unit to the address given when you receive your RMA number.
