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3700 Series Flat Panel Industrial PC 

 

Chapter 5  – Troubleshooting 

 

60 

143311 (H) 

Note 

This  procedure  assumes  that  the  computer  hard  disk  drive  has  been 
completely corrupted or replaced.  

Warning 

This procedure will destroy data that may exist on the hard disk drive. 

Installing Drivers 

This section describes how to install the video drivers, the video expansion 
capability, and the touch screen drivers associated with the 3700 series. 

Video Drivers 

Video drivers and the related expansion utilities are on the Documentation and 
Support Library CD that is included with the documentation kit. 

For the AIM3 system, choose the video driver for your operating system from the 
following directory on the Documentation and Support Library CD:     

\DRIVERS\VIDEO\AIM3 142338 

Video Expansion 

This section deals with the hardware expansion capability of the video controller 
chip in DOS applications.  

Note 

It is 

not

 necessary to read this section if you are a Windows® or OS/2 user and 

do not plan to run DOS applications.   

Unlike a CRT monitor, a flat panel display has a fixed horizontal and vertical 
resolution. There are many DOS video modes whose resolution is less than that of 
a flat panel display. To more efficiently make use of the flat panel display’s active 
area, it is necessary to employ an expansion technique that stretches the lower 
resolution information to fill the higher resolution of the display.  

For example, DOS defaults to VGA video mode 3+. This is an 80-column, 25-row 
text-only screen whose effective resolution is 640 dots x 400 scan lines. Therefore, 
the 800 x 600 system display will be only partially filled by the 640 x 400 
resolution of this particular mode. The expansion function uses lower resolutions 
that will better utilize the display by stretching the information in an attempt to fill 
the display.  

Operating systems such as Microsoft Windows®

 

98 and Windows® NT use 

display drivers to handle the different flat panel displays. In those cases, expansion 
is not necessary since there is a specific driver for each resolution display. 

Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

Содержание 3700 Series

Страница 1: ...service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE IN...

Страница 2: ...ed in the United States of America 3700 Series Flat Panel Industrial PCs User Manual for the 3712KPM 3712KPMT 3715T 3715KPM 3715KPMT Models Artisan Technology Group Quality Instrumentation Guaranteed...

Страница 3: ...hese limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio fr...

Страница 4: ...e Pro face can accept no responsibility for the EMC performance of this apparatus after system integrator user installation of PCB assemblies not manufactured and or expressly tested and approved for...

Страница 5: ...the Touch Screen Driver 21 Calibrating the Touch Screen 22 CUSTOM LOGO 23 CREATING CUSTOM KEYPAD INSERTS 23 HAZARDOUS LOCATIONS INSTALLATION 29 Safety Agency Approval 29 Definitions 31 Class I Locatio...

Страница 6: ...58 MS DOS Reinstallation 58 Windows 98 Reinstallation 58 Windows 2000 Reinstallation 59 Windows NT Reinstallation 59 Windows XP Reinstallation 59 INSTALLING DRIVERS 60 Video Drivers 60 Video Expansion...

Страница 7: ...4 4X 12 UL 50 and IP65 IEC 60529 standards and are protected by an impact resistant shield The processor board combines all the functions of a complete PC AT compatible computer on a single industria...

Страница 8: ...20 GB hard drive rear access 200 watt power supply MS DOS operating system All 3700 front panels meet NEMA 4 4X 12 and IP65 specifications when panel mounted UL Listed for use in Class I and Class II...

Страница 9: ...front panel and Table 2 1 outlines the features of this model Figure 1 2 shows the 3712KPM T and 3715KPM T front panel and Table 1 2 outlines the features of these models 3715T Front Panel Figure 1 1...

Страница 10: ...or the overlay see Chapter 4 Maintenance Diagnostic LEDs Following are descriptions of the LEDs and their meanings Power GREEN when the system has power Disk GREEN when the computer is accessing the d...

Страница 11: ...w keys a cursor control keypad diagnostic LEDs an integrated mouse industrial mouse keyboard and USB ports All keypad keys are reprogrammable1 except the F A key and all function keys are relegendable...

Страница 12: ...ouch screen LED gets brighter when a touch input is detected or a key is pressed Fault YELLOW when a configuration error exists During power up the BIOS checks the hardware configuration against the c...

Страница 13: ...oduction 7 143311 H I O Panel Figure 1 3 shows the 3700 System I O panel and Table 1 3 outlines the features of the I O panel Figure 1 3 3700 System I O Panel Artisan Technology Group Quality Instrume...

Страница 14: ...is the upper connector Warning To maintain a safe condition do not use an external keyboard and or mouse on these ports when the unit is operating in a hazardous environment Video Port The video port...

Страница 15: ...143311 H Back Panel Figure 1 4 shows the 3700 System back panel Figure 1 4 3700 System Back Panel Floppy drive CD ROM drive Hard drive access Power connector and bracket Artisan Technology Group Quali...

Страница 16: ...wer Connector Table 1 4 3700 Power Panel Features Feature Description Power Connector This is a 3 pin connector Refer to the special Hazardous Locations Installation instructions in Chapter 2 Fan and...

Страница 17: ...Remove power from the unit and disconnect the power cord before making any adjustments to the inside or outside of the computer Warning For Hazardous Locations installation review Hazardous Locations...

Страница 18: ...ng sections carefully to be sure that you are complying with all the safety requirements 1 Select a NEMA rated enclosure and place the unit to allow easy access to the system ports see other sections...

Страница 19: ...not brought into the enclosure unless a fabric or other reliable filter is used This filtration prevents conductive particles and other harmful contaminants from entering the enclosure Do not select a...

Страница 20: ...sions Figure 2 1 shows the system cutout dimensions for the 3712KPM T Figure 2 2 shows the system cutout dimensions for the 3715KPM T 3712kpm t Figure 2 1 3712KPM T System Cutout Dimensions inches mm...

Страница 21: ...l Industrial PC Chapter 2 Installation 15 143311 H 3715T 3715KPM T Figure 2 2 3715T 3715KPM T System Cutout Dimensions inches mm Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOUR...

Страница 22: ...ing path must be permanent no solder continuous and able to safely conduct the ground fault current in the system with minimal impedance minimum wire required is 18 AWG 1 mm Observe the following prac...

Страница 23: ...er noise can cause temporary malfunctions which can result in hazardous machine operation in certain applications Noise may be present only at certain times may appear at widespread intervals or in so...

Страница 24: ...order to maintain a steady voltage at the secondary When using a constant voltage transformer check that the power rating is sufficient to supply the unit AC Power Cable A power cable must be created...

Страница 25: ...ve full contact with the cable wire 6 Use the screw provided to secure and strain relief the power cable inside the connector Plug the power cable into the power supply located on the side of the unit...

Страница 26: ...you want to install do not conflict with the CPU and I O memory maps in your AIM3 CPU board manual 2 Remove the lid 3 Remove the screw attaching the plate to the frame from the desired slot 4 Slide th...

Страница 27: ...screen driver if both a mouse and touch screen are to be supported For computers running MS DOS you will be installing the driver touchbase_dos zip This driver can be found in the Drivers Touchscreen...

Страница 28: ...dges of the screen causing the cursor to jump unexpectedly 5 Click on the Settings tab 6 Set the Averaging to 0 7 Click Apply You are now ready to calibrate your touch screen Follow the instructions f...

Страница 29: ...ons are in inches mm Recommended material 0 007 0 176 thick polyester with 3M 468 adhesive on far side 0 06 1 52 4 Places Figure 2 5 Logo Label Dimensions Creating Custom Keypad Inserts You can custom...

Страница 30: ...Inserts Figure 2 6 and Figure 2 7 show the keypad insert dimensions for the 3712KPM T Figure 2 6 3712KPM T Keypad Inserts with Dimensions PF1 PF10 Note The PF11 PF20 insert has the same dimensions Art...

Страница 31: ...Flat Panel Industrial PC Chapter 2 Installation 25 143311 H Figure 2 7 3712KPM T Keypad Insert with Dimensions F1 F20 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www art...

Страница 32: ...Inserts Figure 2 8 and Figure 2 9 show the keypad insert dimensions for the 3715KPM T Figure 2 8 3715KPM T Keypad Inserts with Dimensions PF1 PF10 Note The PF11 PF20 insert has the same dimensions Art...

Страница 33: ...Flat Panel Industrial PC Chapter 2 Installation 27 143311 H Figure 2 9 3715KPM T Keypad Insert with Dimensions F1 F20 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www art...

Страница 34: ...at Panel Industrial PC Chapter 2 Installation 28 143311 H Keypad Installation Diagram Figure 2 10 Keypad Insertion Diagram Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www...

Страница 35: ...ting conditions for Class I and II Division 2 Hazardous Locations Additions and or modifications without express consent from UL and or Pro face will void Hazardous Locations compliance It is the resp...

Страница 36: ...s I Class II Division 2 Avertissement Risque d Explosion La substitution de composants peut rendre ce materiel inacceptable pour les emplamements de classe I II Division 2 Warning Explosion Hazard Do...

Страница 37: ...ations A Division 1 location is one in which flammable or ignitable gasses vapors or combustible dusts and particles can exist due the following conditions Normal operating conditions Because of repai...

Страница 38: ...installation within Class I Group A locations may also be used in Groups B C or D Note Approved Class I equipment may not be suitable for Class II installations Class I includes Groups A B C and D Cla...

Страница 39: ...ocation regulations require that all cable connections be provided with adequate strain relief and positive interlock Never connect or disconnect a cable while power is applied at either end of the ca...

Страница 40: ...d nonincendive Field Wiring Apparatus shall satisfy the following Nonincendive Field Wiring Apparatus Pro face Xycom Model 3715KPM and KPMT Vmax Voc Imax Isc Ci Ccable Ca Li Lcable La 3 If the electri...

Страница 41: ...zardous Location installations always observe the following rules 1 Always install the workstations within an enclosure suitable for the specific application General purpose enclosures may be acceptab...

Страница 42: ...th your computer You will find the self extracting zip file Keypad Utility 1 1 142606 001 exe in the folder DRIVERS Keypad Software Keypad Utility 1 1 142606 001 If your computer is running DOS revisi...

Страница 43: ...for the floppy drive when no DOS is available or the CD ROM drive if it is The program will bring up the main menu Open the def3612 pkm file in the main menu to program the keypad This file contains...

Страница 44: ...rwritten Once loaded the macro set is available to edit view teach or download to the keyboard controller Close Clears the macro set from memory and closes the file from which the set came Save Copies...

Страница 45: ...s chosen the Exit option is displayed on the menu bar and a graphic representation of the chosen keypad is shown To return to the Macros Menu select Exit from the View Menu To select a key to view use...

Страница 46: ...displayed as two lines The top line displays the macro in either hex or decimal format and is the line in which the editing takes place The bottom line displays the macro in ASCII format it is not us...

Страница 47: ...e Upload Menu to access the keypad version As illustrated in Table 3 4 the choices in this menu are Keypad Version and Exit Table 3 4 Upload Menu Command Description Keypad Version Commands the keyboa...

Страница 48: ...r you have programmed the first keypad macros you will need to create a DOS bootable diskette to run the Utility Batch Mode You will need to extract files from the Documentation and Support Library CD...

Страница 49: ...F6 F F26 14 0B F0 0B F0 14 F 2B F0 2B PF7 G F27 14 83 F0 83 F0 14 G 34 F0 34 PF8 H F28 14 0A F0 0A F0 14 H 33 F0 33 PF9 I F29 14 01 F0 01 F0 14 I 43 F0 43 PF10 J F30 14 09 F0 09 F0 14 J 3B F0 3B F1 K...

Страница 50: ...E0 71 E0 F0 71 E0 F0 12 DEL E0 12 E0 71 E0 F0 71 E0 F0 12 F A SPACE SPACE 29 F0 29 SPACE 29 F0 29 BACKSPACE BACKSPACE 66 F0 66 BACKSPACE 66 F0 66 1 1 16 F0 16 1 16 F0 16 2 2 1E F0 1E 2 1E F0 1E 3 3 26...

Страница 51: ...ndows start menu E0 12 E0 1F E0 F0 1F E0 F0 12 E0 12 E0 1F E0 F0 1F E0 F0 12 Explorer Mouse click windows pop up menu E0 12 E0 2F E0 F0 2F E0 F0 12 E0 12 E0 2F E0 F0 2F E0 F0 12 1 Use the keyboard but...

Страница 52: ...ly dry Base your maintenance schedule on the type of environment the system is in i e if the area is dusty you should schedule maintenance more often than if it is a dry clean area Check the filter of...

Страница 53: ...used in industrial applications Therefore it is our recommendation as a preventive maintenance measure that all hard drives used in these types of applications be replaced before the four to five year...

Страница 54: ...crimp seal will typically occur at the rate of approximately 0 5 per year at 20 degrees C 68 F This rate will increase with higher temperatures The AIM3 CPU board will consume approximately 6 uA of ba...

Страница 55: ...when making contact with any electrical assemblies or components TO GAIN ACCESS TO THE BATTERY AND REPLACE 1 Remove power from the 3700 series computer If installed in a panel the computer must be rem...

Страница 56: ...ry with standard waste Contact your local waste disposal agency for the address of the nearest battery deposit site 9 Install the new battery The sign must be up and exposed Slide one edge of the batt...

Страница 57: ...sum Bad Default Configuration Used Press F1 to Resume F2 to Setup 3 Press the QWERTY keyboard F2 function key to enter CMOS Memory SETUP 4 The SYSTEM TIME and SYSTEM DATE fields are located at the top...

Страница 58: ...the front panel assembly is properly attached to the unit 4 Attach failure information to the unit to speed processing 5 Place the unit securely in its original packaging or an equivalent heavy duty b...

Страница 59: ...E E Ammonium Chloride E E Esters F P Chromic 5 P P Copper Chloride E E Gasoline E E Citric 10 E E Iron Chloride E E Carbon Tetrachloride G G Fatty Acids E E Nickel Chloride E E Organics Fluosilicic P...

Страница 60: ...c acid 10 Nitric acid 10 Sulphuric acid 10 Sodium hypochlorite 20 Hydrogen peroxide 25 Potassium carbonate Washing powders Fabric conditioner Ammonia 2 Caustic soda 2 Alkalicarbonate Bichromate Potass...

Страница 61: ...you just created 4 Copy the extracted files onto the DOS bootable diskette This diskette will be inserted directly into the 3700 unit s floppy drive Prepare the System Before starting the system test...

Страница 62: ...0 Series Flat Panel Industrial PC Chapter 5 Troubleshooting 56 143311 H Figure 5 1 Serial Loopback Connections Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg c...

Страница 63: ...oprocessor Test J Video Adjustments Test K Video Interface Test L Speaker Port Test M LPT1 Printer Port Test N LPT2 Printer Port Test O C Hard Drive Interface Test P D Hard Drive Interface Test Q A Fl...

Страница 64: ...nt is devoted to the reinstallation of your MS DOS operating system and drivers utilizing the Recovery Media provided with your Pro face Xycom industrial computer Note This procedure assumes that the...

Страница 65: ...Installation Instructions for Microsoft Windows NT Workstation 4 0 shipped with systems preinstalled with Windows NT This document is devoted to the reinstallation of your Windows NT Workstation 4 0 o...

Страница 66: ...not plan to run DOS applications Unlike a CRT monitor a flat panel display has a fixed horizontal and vertical resolution There are many DOS video modes whose resolution is less than that of a flat p...

Страница 67: ...essional touch screen drivers Note If you ordered a system pre loaded with an operating system the touch screen driver was pre installed You must install the corresponding touch screen driver software...

Страница 68: ...ging 5 0 A maximum 19 36 VDC 4 8 A 19 VDC typical 20 A maximum Caution 4 4A typical 19 VDC does not include power for the expansion slots Power Supply AC DC 200 watts 300 watts Passive Backplane Four...

Страница 69: ...emperature Operating Non operating 0 to 50 C 32 to 122 F 20 to 60 C 4 to 140 F Humidity Operating Non operating 20 to 80 RH non condensing 20 to 80 RH non condensing Altitude Operating Non operating S...

Страница 70: ...CTORS 2 PCI DC POWER DC AC INVERTER LED SW FRONT PANEL CD TOUCHSCREEN POWER SUPPLY DC OUT AC IN AC INPUT FAN PCI ISA 4 SLOT BACKPLANE PCI ISA or PCI PCI HARD DRIVE HARD DRIVE DC LCD FLAT PANEL BACK LI...

Страница 71: ...endix C Pinouts 65 143311 H AIM3 CPU Board Layout Figure B 2 AIM3 CPU Board Layout w Jumper Connector Locations Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg...

Страница 72: ...ctor It is a standard PS 2 compatible connector Table C 1 Keyboard Connector Pinout Pin Signal 1A KB_DATA 2A NC 3A GND 4A 5VFUSE 5A KB_CLK 6A NC Mouse Port Connector The following table lists the sign...

Страница 73: ...3B USBP1 4A GND 4B GND Parallel Port Connector LPT1 The following table shows the signal definitions for the DB 25 LPT1 connector Table C 4 Parallel Connector Pinout Pin Signal Pin Signal 1 STROBE 14...

Страница 74: ...C 5 COM1 Connector Pinout RS 232 RS 485 Pin Signal Pin Signal 1A DCD1 1B TXD 2A RXD1 2B TXD 3A TXD1 3B TXD TERM 4A DTR1 4B TXD TERM 5A GND 5B GND 6A DSR1 6B RXD 7A RTS1 7B RXD 8A CTS1 8B RXD TERM 9A...

Страница 75: ...18 NC 6 DSR2 19 NC 7 GND 20 DTR2 8 DCD2 21 NC 9 NC 22 RI2 10 NC 23 NC 11 PB_RESET 24 NC 12 NC 25 NC 13 NC VGA Connector The following table lists the signal definitions for the VGA DB 15 connector Tab...

Страница 76: ...to COM2 connector Do not supply 12V to COM2 connector JP10 1 2 2 3 Supply 5V to COM2 connector Do not supply 5V to COM2 connector JP11 1 2 2 3 Allow external reset from COM2 connector Do not allow ext...

Страница 77: ...ccess JP8 A B Disconnects H8 STBY pin from header Connects H8 STBY pin to Program header P6 pin 11 JP9 In Out Connects remote switch interrupt to H8 Disconnects remote switch interrupt from H8 JP14 A...

Страница 78: ...lizes the Adaptec ATA RAID 1200A a PCI IDE3 RAID controller card This controller card is installed in the PC and the array drives are connected to it instead of to an IDE controller Most PCs use an ID...

Страница 79: ...e Adaptec controller will be installed and configured in the unit at the Pro face plant And in addition to the items listed in Chapter 2 you will receive the Adaptec ATA RAID 1200A Installation and Us...

Страница 80: ...laneous 61 touch screen 61 video 60 Drives floppy disk 10 Dual Inline Memory Modules 20 Enclosures 32 Fan 10 46 filter replacement 47 Features standard 1 Floppy drive access 10 Fuse replacement 46 Gro...

Страница 81: ...pply 17 Power switch 32 Preparing the system 12 Preventive maintenance 46 battery 48 general 46 hard drive 47 Printer port 8 Product Repair Program 51 Repairs and service 51 Returning a Unit 51 Serial...

Страница 82: ...le Rd Northern Europe Sales 44 1604 790 767 Saline MI 48176 Southern Europe Sales 39 011 770 53 11 Phone 734 429 4971 Fax 734 429 1010 http www profaceamerica com 143311 H Artisan Technology Group Qua...

Страница 83: ...service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE IN...

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