50
Problem Solving
Printing Solution Chart
Problem
Probable Cause
Remedy
The
WorkCentre
does not
print
The printer cable
is not connected
properly.
Check the cable connection.
The printer cable
is defective.
Check the cable with a
computer and printer that
work. If printing is still not
possible, replace the cable.
The WorkCentre
is connected to a
Pass-Through
Device (A/B
switch, Scanner,
Jazz/Zip Drive…)
Make sure that the
WorkCentre is connected
directly to the computer's
Parallel Port.
There may be a
conflict with the
printer driver
status monitor.
Uninstall or disable any
other printer's status
monitor.
The Toner and
Drum Cartridges
are not installed
properly.
Check that the toner and
drum cartridges are installed
properly.
The printer driver
may not be
installed properly.
Reinstall the WorkCentre
printing software.
The parallel port
cable
specifications may
not be correct.
Use the IEEE-1284 parallel
port cable supplied with the
machine or replace it with an
IEEE-1284 compliant cable.
The page layout is
too complex.
Go to the Printer Driver
Properties Image Quality
Tab and Reduce the
resolution from 600 dpi to
300 dpi.
Install more RAM in the
computer.
Half of the
page is
blank
The page
orientation may be
incorrect.
Change the page orientation
in the printer setup dialog.
Содержание WorkCentre XL2120
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