06/2014
2-5
WC 5022/5024
2.1.1 How to Troubleshoot
Status Indicator RAPs
Version 1.0
2.1.1 How to Troubleshoot
Level 1 Troubleshooting:
•
Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP
asks you whether any Fault Code and other problematic symptoms exist, guiding you to
Level 2 Troubleshooting or BSD to resolve the problem.
Level 2 Troubleshooting:
•
Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code,
document/paper jam and other problematic symptoms. Performing a FIP or an appropri-
ate procedure in the Check Procedure enables you to discover causes of a problem in a
short period of time.
How to proceed with troubleshooting and Cautions:
•
First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate
Level 2 FIP or BSD to resolve the problem. To find the causes of the problem using FIP or
Check Procedure etc., thoroughly read the instructions and follow the procedure properly.
Sometimes, when two or more causes exist, they cannot be identified at once, so the
same FIP should be repeated. In this case, pay attention to a different judgment made in
the process of the same FIP.
•
For source voltage related problems, such as being unable to power up the machine,
refer to 'Other Failure FIP' to proceed with the troubleshooting.
•
The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor
etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed
to troubleshoot by referring to 'Generic FIP'.
2.1.3 Glossary
The following terminology are used throughout the troubleshooting section. The meaning of
these terminology must be fully understood when performing problem analysis.
Common terms:
•
Fault Code
This 6-digit code appears when the machine has found problems.
•
Actuate (Deactuate)
To mechanically push (release) the Actuator of the switch or the connected mechanical
linkage.
•
Block
To place a sheet of document or paper on the photo sensor surface for detection.
•
Check
To visually check for operation failure of parts such as relay or mechanical linkage, and
the failure status of the parts.
•
Enter the CE Mode
To enter the CE Mode by following the procedure described in 'How to Enter/Exit the CE
Mode' of Chapter 6.
•
Check the connection for short circuit
Turn the power OFF. Measure the resistance between the wire and the frame using the
ohm range of a tester.
•
Check the connection for open circuit
Turn the power OFF. Measure the resistance between both ends of the wire using the
ohm range of a tester.
•
Input Check [xxx-xxx]/Output Check [xxx-xxx]
To enter the Component Check by following the procedure described in 'How to Use the
CE Mode' of Chapter 6.
•
Analog Monitor [xxx-xxx]
To enter the Analog Monitor by following the procedure described in 'How to Use the CE
Mode' of Chapter 6.
•
Check the voltage level
•
PL 4.2
Refer to PL 4.2 in Chapter 5 Parts List.
Table 1
Voltage
Level
Range
+3.3VDC
(H)
(L)
+3.2 to +3.6VDC
0.0 to +1.0VDC
+5VDC
(H)
(L)
+4.8 to +5.4VDC
0.0 to +1.0VDC
+24VDC
(H)
(L)
+23.3 to +25.7VDC
0.0 to +3.0VDC
Содержание WorkCentre 5022
Страница 1: ...Xerox WorkCentre 5022 5024 Service Manual Revised June 2014 702Pxxxxx ...
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Страница 4: ...06 2014 0 2 WC 5022 5024 Version 1 0 Preface ...
Страница 5: ...Chapter 0 Introduction ...
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Страница 8: ...06 2014 0 2 WC 5022 5024 Version 1 0 Introduction ...
Страница 11: ...Chapter 1 Service Call Procedures ...
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Страница 14: ...06 2014 1 2 WC 5022 5024 Version 1 0 Service Call Procedures ...
Страница 20: ...06 2014 1 8 WC 5022 5024 1 5 Periodic Replacement Parts Consumables List Version 1 0 Service Call Procedures ...
Страница 21: ...Chapter 2 Troubleshooting ...
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Страница 30: ...06 2014 2 8 WC 5022 5024 2 2 1 1 Level 1 FIP Version 1 0 Status Indicator RAPs ...
Страница 36: ...06 2014 2 14 WC 5022 5024 004 345 HVPS Communication Error Version 1 0 Status Indicator RAPs ...
Страница 46: ...06 2014 2 24 WC 5022 5024 005 948 SS Size Mismatch Jam on No Mix size Version 1 0 Status Indicator RAPs ...
Страница 64: ...06 2014 2 42 WC 5022 5024 016 985 Max Attachment Size Over Version 1 0 Status Indicator RAPs ...
Страница 66: ...06 2014 2 44 WC 5022 5024 017 745 SMB Size Over Version 1 0 Status Indicator RAPs ...
Страница 76: ...06 2014 2 54 WC 5022 5024 024 966 APS NG Permission Denied Version 1 0 Status Indicator RAPs ...
Страница 78: ...06 2014 2 56 WC 5022 5024 026 737 Network Error Version 1 0 Status Indicator RAPs ...
Страница 82: ...06 2014 2 60 WC 5022 5024 027 779 SMTP Server Login Error Version 1 0 Status Indicator RAPs ...
Страница 98: ...06 2014 2 76 WC 5022 5024 033 753 Fax Scan Page Full Version 1 0 Status Indicator RAPs ...
Страница 104: ...06 2014 2 82 WC 5022 5024 034 765 Fax Report Disabled Version 1 0 Status Indicator RAPs ...
Страница 110: ...06 2014 2 88 WC 5022 5024 035 761 Fax File Open Error Version 1 0 Status Indicator RAPs ...
Страница 114: ...06 2014 2 92 WC 5022 5024 036 796 Fax Document Mix Fail Version 1 0 Status Indicator RAPs ...
Страница 116: ...06 2014 2 94 WC 5022 5024 041 210 211 STM NVM Out Of Order STM NVM R W Version 1 0 Status Indicator RAPs ...
Страница 120: ...06 2014 2 98 WC 5022 5024 045 313 IOT Logic Fail Version 1 0 Status Indicator RAPs ...
Страница 122: ...06 2014 2 100 WC 5022 5024 047 218 MCU 2TM Communication Error Version 1 0 Status Indicator RAPs ...
Страница 124: ...06 2014 2 102 WC 5022 5024 061 325 No SOS Fail Version 1 0 Status Indicator RAPs ...
Страница 130: ...06 2014 2 108 WC 5022 5024 062 396 CCD Cable Connection Fail Version 1 0 Status Indicator RAPs ...
Страница 132: ...06 2014 2 110 WC 5022 5024 071 105 Regi Sensor On Jam Tray 1 Version 1 0 Status Indicator RAPs ...
Страница 142: ...06 2014 2 120 WC 5022 5024 074 210 Tray 4 Lift Up Fail Version 1 0 Status Indicator RAPs ...
Страница 144: ...06 2014 2 122 WC 5022 5024 075 135 Regi Sensor On Jam MSI Version 1 0 Status Indicator RAPs ...
Страница 152: ...06 2014 2 130 WC 5022 5024 077 906 Feed Out Sensor 4 Static Jam Version 1 0 Status Indicator RAPs ...
Страница 156: ...06 2014 2 134 WC 5022 5024 091 441 Drum Cartridge Near End Version 1 0 Status Indicator RAPs ...
Страница 162: ...06 2014 2 140 WC 5022 5024 093 959 Drum New CRU Installation Fail Exceeds Version 1 0 Status Indicator RAPs ...
Страница 168: ...06 2014 2 146 WC 5022 5024 117 327 Controller Extension Card NVM Data Defect Version 1 0 Status Indicator RAPs ...
Страница 170: ...06 2014 2 148 WC 5022 5024 123 314 UI Panel Communication Fail Version 1 0 Status Indicator RAPs ...
Страница 172: ...06 2014 2 150 WC 5022 5024 124 311 Serial Number Fail Version 1 0 Status Indicator RAPs ...
Страница 174: ...06 2014 2 152 WC 5022 5024 127 396 E mail Generate Fail Version 1 0 Status Indicator RAPs ...
Страница 176: ...06 2014 2 154 WC 5022 5024 133 226 Fax Country or Clock Not Set Version 1 0 Status Indicator RAPs ...
Страница 178: ...06 2014 2 156 WC 5022 5024 134 211 Fax Board Failure Version 1 0 Status Indicator RAPs ...
Страница 186: ...06 2014 2 164 WC 5022 5024 2 2 4 8 NIP RELEASE SOLENOID Not Energized Fail Version 1 0 Status Indicator RAPs ...
Страница 190: ...06 2014 2 168 WC 5022 5024 2 3 5 Network Related Details Check Flow Version 1 0 Status Indicator RAPs ...
Страница 192: ...06 2014 2 170 WC 5022 5024 2 4 1 Software Download Version 1 0 Status Indicator RAPs ...
Страница 193: ...Chapter 3 Image Quality Troubleshooting ...
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Страница 222: ...06 2014 3 28 WC 5022 5024 3 5 Cycle Table Version 1 0 Image Quality Troubleshooting ...
Страница 223: ...Chapter 4 Repairs and Adjustments ...
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Страница 228: ...06 2014 4 4 WC 5022 5024 4 1 Introduction Version 1 0 Repairs and Asdjustments ...
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Страница 337: ...Chapter 5 Parts List ...
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Страница 411: ...06 2014 5 73 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
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Страница 422: ...06 2014 5 84 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 425: ...06 2014 5 87 WC 5022 5024 Navi 2 4 2 Tray Module Parts List Version 1 0 Navi 2 4 2 Tray Module Figure 1 j0mg50024 ...
Страница 426: ...06 2014 5 88 WC 5022 5024 Navi 2 4 2 Tray Module Version 1 0 Parts List ...
Страница 427: ...Chapter 6 General ...
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Страница 450: ...06 2014 6 22 WC 5022 5024 6 1 29 Environmental Feasibility Energy Star Pro Version 1 0 General ...
Страница 452: ...06 2014 6 24 WC 5022 5024 6 2 2 Consumables Version 1 0 General ...
Страница 458: ...06 2014 6 30 WC 5022 5024 6 3 3 2 Analog Monitor List Version 1 0 General ...
Страница 478: ...06 2014 6 50 WC 5022 5024 6 3 7 2 NVM DIAG Version 1 0 General ...
Страница 482: ...06 2014 6 54 WC 5022 5024 6 3 9 2 NVM PH Version 1 0 General ...
Страница 484: ...06 2014 6 56 WC 5022 5024 6 3 10 NVM Fusing Version 1 0 General ...
Страница 486: ...06 2014 6 58 WC 5022 5024 6 3 11 2 NVM X fer Version 1 0 General ...
Страница 488: ...06 2014 6 60 WC 5022 5024 6 3 13 2 NVM ROS Version 1 0 General ...
Страница 490: ...06 2014 6 62 WC 5022 5024 6 3 12 NVM XERO Version 1 0 General ...
Страница 498: ...06 2014 6 70 WC 5022 5024 6 3 15 2 NVM SYSTEM Version 1 0 General ...
Страница 502: ...06 2014 6 74 WC 5022 5024 6 3 14 2 NVM PROCON Version 1 0 General ...
Страница 516: ...06 2014 6 88 WC 5022 5024 6 3 18 2 NVM JOB ATTRIBUTE Version 1 0 General ...
Страница 520: ...06 2014 6 92 WC 5022 5024 6 3 17 NVM IPS Version 1 0 General ...
Страница 522: ...06 2014 6 94 WC 5022 5024 6 3 19 NVM ACCOUNT MODE Version 1 0 General ...
Страница 524: ...06 2014 6 96 WC 5022 5024 6 3 20 NVM Jam Counter Clear Initialize HFSI Version 1 0 General ...
Страница 530: ...06 2014 6 102 WC 5022 5024 6 3 21 NVM FAX Version 1 0 General ...
Страница 568: ...06 2014 6 140 WC 5022 5024 6 8 4 30 Bit 105 109 Description Version 1 0 General ...
Страница 574: ...06 2014 6 146 WC 5022 5024 6 8 5 5 Troubleshooting of Super G3 Fax Version 1 0 General ...
Страница 575: ...Chapter 7 Wiring Data ...
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Страница 588: ...06 2014 7 12 WC 5022 5024 7 1 2 Plug Jack Location Version 1 0 Wiring Data ...
Страница 589: ...06 2014 7 13 WC 5022 5024 7 2 1 1 IOT ACH Wiring Data Version 1 0 7 2 1 1 IOT ACH Figure 1 j0mg720101 ...
Страница 590: ...06 2014 7 14 WC 5022 5024 7 2 1 2 IOT ACN Version 1 0 Wiring Data 7 2 1 2 IOT ACN Figure 1 j0mg720102 jpg ...
Страница 591: ...06 2014 7 15 WC 5022 5024 7 2 1 3 24VDC 1 Wiring Data Version 1 0 7 2 1 3 24VDC 1 Figure 1 j0mg720103 ...
Страница 592: ...06 2014 7 16 WC 5022 5024 7 2 1 4 24VDC 2 Version 1 0 Wiring Data 7 2 1 4 24VDC 2 Figure 1 j0mg720104 ...
Страница 595: ...06 2014 7 19 WC 5022 5024 7 2 1 7 DC COM 1 5V RTN Wiring Data Version 1 0 7 2 1 7 DC COM 1 5V RTN Figure 1 j0mg720107 ...
Страница 596: ...06 2014 7 20 WC 5022 5024 7 2 1 8 DC COM 2 5V RTN Version 1 0 Wiring Data 7 2 1 8 DC COM 2 5V RTN Figure 1 j0mg720108 ...
Страница 597: ...06 2014 7 21 WC 5022 5024 7 2 1 9 DC COM 3 24V RTN Wiring Data Version 1 0 7 2 1 9 DC COM 3 24V RTN Figure 1 j0mg720109 ...
Страница 598: ...06 2014 7 22 WC 5022 5024 7 2 1 9 DC COM 3 24V RTN Version 1 0 Wiring Data ...
Страница 599: ...06 2014 7 23 WC 5022 5024 7 2 56 1 DADF 5VDC Wiring Data Version 1 0 7 2 56 1 DADF 5VDC Figure 1 j0mg725601 ...
Страница 600: ...06 2014 7 24 WC 5022 5024 7 2 56 2 DADF 24VDC Version 1 0 Wiring Data 7 2 56 2 DADF 24VDC Figure 1 j0mg725602 ...
Страница 601: ...06 2014 7 25 WC 5022 5024 7 2 56 3 DADF DC COM Wiring Data Version 1 0 7 2 56 3 DADF DC COM Figure 1 j0mg725603 ...
Страница 602: ...06 2014 7 26 WC 5022 5024 7 2 56 3 DADF DC COM Version 1 0 Wiring Data ...
Страница 608: ...06 2014 7 32 WC 5022 5024 5 Other Descriptions Version 1 0 Wiring Data ...
Страница 613: ...06 2014 7 37 WC 5022 5024 CH1 5 Fuse LED Location Wiring Data Version 1 0 CH1 5 Fuse LED Location Figure 1 j0mg730105 ...
Страница 614: ...06 2014 7 38 WC 5022 5024 CH1 5 Fuse LED Location Version 1 0 Wiring Data ...
Страница 616: ...06 2014 7 40 WC 5022 5024 CH2 1 Control Panel Version 1 0 Wiring Data ...
Страница 621: ...06 2014 7 45 WC 5022 5024 CH4 1 Main Drive Wiring Data Version 1 0 CH4 1 Main Drive Figure 1 j0mg730401 PL 18 3 PL 3 1 ...
Страница 622: ...06 2014 7 46 WC 5022 5024 CH4 1 Main Drive Version 1 0 Wiring Data ...
Страница 634: ...06 2014 7 58 WC 5022 5024 CH6 5 Laser Scanning Version 1 0 Wiring Data ...
Страница 644: ...06 2014 7 68 WC 5022 5024 CH7 9 MSI Paper Stacking Version 1 0 Wiring Data ...
Страница 650: ...06 2014 7 74 WC 5022 5024 CH8 5 Paper Path Drive Transmission Version 1 0 Wiring Data ...
Страница 654: ...06 2014 7 78 WC 5022 5024 CH9 3 Image Transfer Stripping Version 1 0 Wiring Data ...
Страница 659: ...06 2014 7 83 WC 5022 5024 CH34 1 Fax Wiring Data Version 1 0 CH34 1 Fax Figure 1 j0mg733401 PL 18 3 PL 18 5 PL 18 4 ...
Страница 660: ...06 2014 7 84 WC 5022 5024 CH34 1 Fax Version 1 0 Wiring Data ...
Страница 666: ...06 2014 7 90 WC 5022 5024 7 4 7 Sensor Location IOT Rear Version 1 0 Wiring Data ...
Страница 667: ...Chapter 9 Installation Removal ...
Страница 668: ......
Страница 670: ...06 2014 9 2 WC 5022 5024 Version 1 0 Installation Removal ...
Страница 696: ...06 2014 9 28 WC 5022 5024 9 1 10 Tray Lock Kit Version 1 0 Installation Removal ...
Страница 698: ...06 2014 9 30 WC 5022 5024 9 2 Removal Version 1 0 Installation Removal ...