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06/2014
2-167
WC 5022/5024
2.3.4 Printing can be performed but abnormally
Status Indicator RAPs
Version 1.0
2.3.4 Printing can be performed but abnormally
1.
Check whether the Controller Firmware and Printer Driver are the latest version.
If it is not the latest, always upgrade the software. (See 2.4.1 Software Download.)
2.
Ask a customer about the status of unavailable printing and collect information based on
it.
•
System Settings List
•
Service Settings Report
•
Job History Report
•
Maintenance Report (CE)
•
Check the Printer Driver name and version.
•
Check the Printer Driver settings in details.
•
Print sample that has been printed improperly.
•
Print sample that has been printed properly (including the samples from other
machines).
•
Create Print files on the PC and collect them on CD-R.
2.3.5 Network-Related Details Check Flow
2.3.5.1 Check Flow at TCP/IP (LPD) Failure
The following describes the possible causes and actions to take when a failure, such as being
unable to obtain the desired printout or not being able to print at all, occurs when using TCP/IP
(LPD).
For WindowsXP, Windows Server 2003, WindowsVista, Windows Server 2008, Windows7, and
Windows Server 2008R2
Precautions and Limitations
The following describes the precautions and limitations for TCP/IP (LPD).
1.
Machine Settings
•
IP addresses are managed in a whole system. Consult with the Network Administra-
tor thoroughly before perform setting.
•
Depending on the network environment, perform the subnet mask and gateway set-
tings if necessary. Consult with the Network Administrator to set necessary settings.
2.
Computer Settings
•
IP addresses are managed in a whole system. Consult with the Network Administra-
tor thoroughly before perform setting.
•
To perform network settings (such as IP address), etc. on the host used under NIS
(Network Information Service) management, consult with the NIS Administrator.
Table 1
Cause
Check Method
Corrective Action
Incorrect IP address is
set.
Ask the Network Administrator
to check if the IP address set in
this machine is correct.
Set a correct IP address in the
machine.
A failure that cannot be
repaired has occurred
during printing.
Check if an error is displayed
on the Operation Panel display.
Turn the power OFF then ON.
Wait for the display to light off and
turn ON the power again.
The printer driver
attached to the machine
is not used (a printer
driver from other manu-
facturers is used).
Check if the printer driver that
was provided with this machine
has been selected.
Select the printer driver that was
provided with this machine.
If it is not found in the selection
items, install and select the printer
driver that was provided with this
machine.
Содержание WorkCentre 5022
Страница 1: ...Xerox WorkCentre 5022 5024 Service Manual Revised June 2014 702Pxxxxx ...
Страница 2: ......
Страница 4: ...06 2014 0 2 WC 5022 5024 Version 1 0 Preface ...
Страница 5: ...Chapter 0 Introduction ...
Страница 6: ......
Страница 8: ...06 2014 0 2 WC 5022 5024 Version 1 0 Introduction ...
Страница 11: ...Chapter 1 Service Call Procedures ...
Страница 12: ......
Страница 14: ...06 2014 1 2 WC 5022 5024 Version 1 0 Service Call Procedures ...
Страница 20: ...06 2014 1 8 WC 5022 5024 1 5 Periodic Replacement Parts Consumables List Version 1 0 Service Call Procedures ...
Страница 21: ...Chapter 2 Troubleshooting ...
Страница 22: ......
Страница 30: ...06 2014 2 8 WC 5022 5024 2 2 1 1 Level 1 FIP Version 1 0 Status Indicator RAPs ...
Страница 36: ...06 2014 2 14 WC 5022 5024 004 345 HVPS Communication Error Version 1 0 Status Indicator RAPs ...
Страница 46: ...06 2014 2 24 WC 5022 5024 005 948 SS Size Mismatch Jam on No Mix size Version 1 0 Status Indicator RAPs ...
Страница 64: ...06 2014 2 42 WC 5022 5024 016 985 Max Attachment Size Over Version 1 0 Status Indicator RAPs ...
Страница 66: ...06 2014 2 44 WC 5022 5024 017 745 SMB Size Over Version 1 0 Status Indicator RAPs ...
Страница 76: ...06 2014 2 54 WC 5022 5024 024 966 APS NG Permission Denied Version 1 0 Status Indicator RAPs ...
Страница 78: ...06 2014 2 56 WC 5022 5024 026 737 Network Error Version 1 0 Status Indicator RAPs ...
Страница 82: ...06 2014 2 60 WC 5022 5024 027 779 SMTP Server Login Error Version 1 0 Status Indicator RAPs ...
Страница 98: ...06 2014 2 76 WC 5022 5024 033 753 Fax Scan Page Full Version 1 0 Status Indicator RAPs ...
Страница 104: ...06 2014 2 82 WC 5022 5024 034 765 Fax Report Disabled Version 1 0 Status Indicator RAPs ...
Страница 110: ...06 2014 2 88 WC 5022 5024 035 761 Fax File Open Error Version 1 0 Status Indicator RAPs ...
Страница 114: ...06 2014 2 92 WC 5022 5024 036 796 Fax Document Mix Fail Version 1 0 Status Indicator RAPs ...
Страница 116: ...06 2014 2 94 WC 5022 5024 041 210 211 STM NVM Out Of Order STM NVM R W Version 1 0 Status Indicator RAPs ...
Страница 120: ...06 2014 2 98 WC 5022 5024 045 313 IOT Logic Fail Version 1 0 Status Indicator RAPs ...
Страница 122: ...06 2014 2 100 WC 5022 5024 047 218 MCU 2TM Communication Error Version 1 0 Status Indicator RAPs ...
Страница 124: ...06 2014 2 102 WC 5022 5024 061 325 No SOS Fail Version 1 0 Status Indicator RAPs ...
Страница 130: ...06 2014 2 108 WC 5022 5024 062 396 CCD Cable Connection Fail Version 1 0 Status Indicator RAPs ...
Страница 132: ...06 2014 2 110 WC 5022 5024 071 105 Regi Sensor On Jam Tray 1 Version 1 0 Status Indicator RAPs ...
Страница 142: ...06 2014 2 120 WC 5022 5024 074 210 Tray 4 Lift Up Fail Version 1 0 Status Indicator RAPs ...
Страница 144: ...06 2014 2 122 WC 5022 5024 075 135 Regi Sensor On Jam MSI Version 1 0 Status Indicator RAPs ...
Страница 152: ...06 2014 2 130 WC 5022 5024 077 906 Feed Out Sensor 4 Static Jam Version 1 0 Status Indicator RAPs ...
Страница 156: ...06 2014 2 134 WC 5022 5024 091 441 Drum Cartridge Near End Version 1 0 Status Indicator RAPs ...
Страница 162: ...06 2014 2 140 WC 5022 5024 093 959 Drum New CRU Installation Fail Exceeds Version 1 0 Status Indicator RAPs ...
Страница 168: ...06 2014 2 146 WC 5022 5024 117 327 Controller Extension Card NVM Data Defect Version 1 0 Status Indicator RAPs ...
Страница 170: ...06 2014 2 148 WC 5022 5024 123 314 UI Panel Communication Fail Version 1 0 Status Indicator RAPs ...
Страница 172: ...06 2014 2 150 WC 5022 5024 124 311 Serial Number Fail Version 1 0 Status Indicator RAPs ...
Страница 174: ...06 2014 2 152 WC 5022 5024 127 396 E mail Generate Fail Version 1 0 Status Indicator RAPs ...
Страница 176: ...06 2014 2 154 WC 5022 5024 133 226 Fax Country or Clock Not Set Version 1 0 Status Indicator RAPs ...
Страница 178: ...06 2014 2 156 WC 5022 5024 134 211 Fax Board Failure Version 1 0 Status Indicator RAPs ...
Страница 186: ...06 2014 2 164 WC 5022 5024 2 2 4 8 NIP RELEASE SOLENOID Not Energized Fail Version 1 0 Status Indicator RAPs ...
Страница 190: ...06 2014 2 168 WC 5022 5024 2 3 5 Network Related Details Check Flow Version 1 0 Status Indicator RAPs ...
Страница 192: ...06 2014 2 170 WC 5022 5024 2 4 1 Software Download Version 1 0 Status Indicator RAPs ...
Страница 193: ...Chapter 3 Image Quality Troubleshooting ...
Страница 194: ......
Страница 196: ...06 2014 3 2 WC 5022 5024 Version 1 0 Image Quality Troubleshooting ...
Страница 222: ...06 2014 3 28 WC 5022 5024 3 5 Cycle Table Version 1 0 Image Quality Troubleshooting ...
Страница 223: ...Chapter 4 Repairs and Adjustments ...
Страница 224: ......
Страница 228: ...06 2014 4 4 WC 5022 5024 4 1 Introduction Version 1 0 Repairs and Asdjustments ...
Страница 240: ...06 2014 4 16 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 242: ...06 2014 4 18 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 246: ...06 2014 4 22 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 248: ...06 2014 4 24 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 250: ...06 2014 4 26 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 254: ...06 2014 4 30 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 294: ...06 2014 4 70 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 322: ...06 2014 4 98 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 324: ...06 2014 4 100 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 330: ...06 2014 4 106 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 336: ...06 2014 4 112 WC 5022 5024 Version 1 0 Repairs and Asdjustments ...
Страница 337: ...Chapter 5 Parts List ...
Страница 338: ......
Страница 344: ...06 2014 5 6 WC 5022 5024 5 1 5 Using Parts Navigation Version 1 0 Parts List ...
Страница 411: ...06 2014 5 73 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Страница 412: ...06 2014 5 74 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 413: ...06 2014 5 75 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Страница 414: ...06 2014 5 76 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 415: ...06 2014 5 77 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Страница 416: ...06 2014 5 78 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 417: ...06 2014 5 79 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Страница 418: ...06 2014 5 80 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 419: ...06 2014 5 81 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Страница 420: ...06 2014 5 82 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 421: ...06 2014 5 83 WC 5022 5024 Part Number Index Parts List Version 1 0 ...
Страница 422: ...06 2014 5 84 WC 5022 5024 Part Number Index Version 1 0 Parts List ...
Страница 425: ...06 2014 5 87 WC 5022 5024 Navi 2 4 2 Tray Module Parts List Version 1 0 Navi 2 4 2 Tray Module Figure 1 j0mg50024 ...
Страница 426: ...06 2014 5 88 WC 5022 5024 Navi 2 4 2 Tray Module Version 1 0 Parts List ...
Страница 427: ...Chapter 6 General ...
Страница 428: ......
Страница 450: ...06 2014 6 22 WC 5022 5024 6 1 29 Environmental Feasibility Energy Star Pro Version 1 0 General ...
Страница 452: ...06 2014 6 24 WC 5022 5024 6 2 2 Consumables Version 1 0 General ...
Страница 458: ...06 2014 6 30 WC 5022 5024 6 3 3 2 Analog Monitor List Version 1 0 General ...
Страница 478: ...06 2014 6 50 WC 5022 5024 6 3 7 2 NVM DIAG Version 1 0 General ...
Страница 482: ...06 2014 6 54 WC 5022 5024 6 3 9 2 NVM PH Version 1 0 General ...
Страница 484: ...06 2014 6 56 WC 5022 5024 6 3 10 NVM Fusing Version 1 0 General ...
Страница 486: ...06 2014 6 58 WC 5022 5024 6 3 11 2 NVM X fer Version 1 0 General ...
Страница 488: ...06 2014 6 60 WC 5022 5024 6 3 13 2 NVM ROS Version 1 0 General ...
Страница 490: ...06 2014 6 62 WC 5022 5024 6 3 12 NVM XERO Version 1 0 General ...
Страница 498: ...06 2014 6 70 WC 5022 5024 6 3 15 2 NVM SYSTEM Version 1 0 General ...
Страница 502: ...06 2014 6 74 WC 5022 5024 6 3 14 2 NVM PROCON Version 1 0 General ...
Страница 516: ...06 2014 6 88 WC 5022 5024 6 3 18 2 NVM JOB ATTRIBUTE Version 1 0 General ...
Страница 520: ...06 2014 6 92 WC 5022 5024 6 3 17 NVM IPS Version 1 0 General ...
Страница 522: ...06 2014 6 94 WC 5022 5024 6 3 19 NVM ACCOUNT MODE Version 1 0 General ...
Страница 524: ...06 2014 6 96 WC 5022 5024 6 3 20 NVM Jam Counter Clear Initialize HFSI Version 1 0 General ...
Страница 530: ...06 2014 6 102 WC 5022 5024 6 3 21 NVM FAX Version 1 0 General ...
Страница 568: ...06 2014 6 140 WC 5022 5024 6 8 4 30 Bit 105 109 Description Version 1 0 General ...
Страница 574: ...06 2014 6 146 WC 5022 5024 6 8 5 5 Troubleshooting of Super G3 Fax Version 1 0 General ...
Страница 575: ...Chapter 7 Wiring Data ...
Страница 576: ......
Страница 588: ...06 2014 7 12 WC 5022 5024 7 1 2 Plug Jack Location Version 1 0 Wiring Data ...
Страница 589: ...06 2014 7 13 WC 5022 5024 7 2 1 1 IOT ACH Wiring Data Version 1 0 7 2 1 1 IOT ACH Figure 1 j0mg720101 ...
Страница 590: ...06 2014 7 14 WC 5022 5024 7 2 1 2 IOT ACN Version 1 0 Wiring Data 7 2 1 2 IOT ACN Figure 1 j0mg720102 jpg ...
Страница 591: ...06 2014 7 15 WC 5022 5024 7 2 1 3 24VDC 1 Wiring Data Version 1 0 7 2 1 3 24VDC 1 Figure 1 j0mg720103 ...
Страница 592: ...06 2014 7 16 WC 5022 5024 7 2 1 4 24VDC 2 Version 1 0 Wiring Data 7 2 1 4 24VDC 2 Figure 1 j0mg720104 ...
Страница 595: ...06 2014 7 19 WC 5022 5024 7 2 1 7 DC COM 1 5V RTN Wiring Data Version 1 0 7 2 1 7 DC COM 1 5V RTN Figure 1 j0mg720107 ...
Страница 596: ...06 2014 7 20 WC 5022 5024 7 2 1 8 DC COM 2 5V RTN Version 1 0 Wiring Data 7 2 1 8 DC COM 2 5V RTN Figure 1 j0mg720108 ...
Страница 597: ...06 2014 7 21 WC 5022 5024 7 2 1 9 DC COM 3 24V RTN Wiring Data Version 1 0 7 2 1 9 DC COM 3 24V RTN Figure 1 j0mg720109 ...
Страница 598: ...06 2014 7 22 WC 5022 5024 7 2 1 9 DC COM 3 24V RTN Version 1 0 Wiring Data ...
Страница 599: ...06 2014 7 23 WC 5022 5024 7 2 56 1 DADF 5VDC Wiring Data Version 1 0 7 2 56 1 DADF 5VDC Figure 1 j0mg725601 ...
Страница 600: ...06 2014 7 24 WC 5022 5024 7 2 56 2 DADF 24VDC Version 1 0 Wiring Data 7 2 56 2 DADF 24VDC Figure 1 j0mg725602 ...
Страница 601: ...06 2014 7 25 WC 5022 5024 7 2 56 3 DADF DC COM Wiring Data Version 1 0 7 2 56 3 DADF DC COM Figure 1 j0mg725603 ...
Страница 602: ...06 2014 7 26 WC 5022 5024 7 2 56 3 DADF DC COM Version 1 0 Wiring Data ...
Страница 608: ...06 2014 7 32 WC 5022 5024 5 Other Descriptions Version 1 0 Wiring Data ...
Страница 613: ...06 2014 7 37 WC 5022 5024 CH1 5 Fuse LED Location Wiring Data Version 1 0 CH1 5 Fuse LED Location Figure 1 j0mg730105 ...
Страница 614: ...06 2014 7 38 WC 5022 5024 CH1 5 Fuse LED Location Version 1 0 Wiring Data ...
Страница 616: ...06 2014 7 40 WC 5022 5024 CH2 1 Control Panel Version 1 0 Wiring Data ...
Страница 621: ...06 2014 7 45 WC 5022 5024 CH4 1 Main Drive Wiring Data Version 1 0 CH4 1 Main Drive Figure 1 j0mg730401 PL 18 3 PL 3 1 ...
Страница 622: ...06 2014 7 46 WC 5022 5024 CH4 1 Main Drive Version 1 0 Wiring Data ...
Страница 634: ...06 2014 7 58 WC 5022 5024 CH6 5 Laser Scanning Version 1 0 Wiring Data ...
Страница 644: ...06 2014 7 68 WC 5022 5024 CH7 9 MSI Paper Stacking Version 1 0 Wiring Data ...
Страница 650: ...06 2014 7 74 WC 5022 5024 CH8 5 Paper Path Drive Transmission Version 1 0 Wiring Data ...
Страница 654: ...06 2014 7 78 WC 5022 5024 CH9 3 Image Transfer Stripping Version 1 0 Wiring Data ...
Страница 659: ...06 2014 7 83 WC 5022 5024 CH34 1 Fax Wiring Data Version 1 0 CH34 1 Fax Figure 1 j0mg733401 PL 18 3 PL 18 5 PL 18 4 ...
Страница 660: ...06 2014 7 84 WC 5022 5024 CH34 1 Fax Version 1 0 Wiring Data ...
Страница 666: ...06 2014 7 90 WC 5022 5024 7 4 7 Sensor Location IOT Rear Version 1 0 Wiring Data ...
Страница 667: ...Chapter 9 Installation Removal ...
Страница 668: ......
Страница 670: ...06 2014 9 2 WC 5022 5024 Version 1 0 Installation Removal ...
Страница 696: ...06 2014 9 28 WC 5022 5024 9 1 10 Tray Lock Kit Version 1 0 Installation Removal ...
Страница 698: ...06 2014 9 30 WC 5022 5024 9 2 Removal Version 1 0 Installation Removal ...