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Fault Clearance Procedure 

Xerox WorkCentre 5016/5020 User Guide

96

H Code

J Codes

L Code

Error Code

Description

Remedy

H9

An internal communication error 
occurred in the machine.

Switch the machine off and on. If the 
error persists, contact the Xerox 
Welcome Center.

Error Code

Description

Remedy

J1

Out of toner.

Add toner.

For information on how to add toner, refer 
to "Adding Toner to the Drum Cartridge" 
(P.111).

J3

The machine cannot correctly sense 
the connection to the Drum 
Cartridge, or the Drum Cartridge 
may not be installed at all.

If the Drum Cartridge is installed in the 
machine, pull it out halfway, and push 
it back in again.
If the Drum Cartridge is not installed in 
the machine at all, install the 
recommended Drum Cartridge.

For information on the Drum Cartridge, 
refer to "Replacing Consumables" 
(P.110).

The Drum Cartridge that is currently 
being installed in the machine is not 
supported.

Replace the Drum Cartridge.

For information on the Drum Cartridge, 
refer to "Replacing Consumables" 
(P.110).

J6

The Drum Cartridge needs to be 
replaced.

Replace the Drum Cartridge.

For information on how to replace the 
Drum Cartridge, refer to "Replacing the 
Drum Cartridge" (P.114).

J7

The Drum Cartridge is defective.

Replace the Drum Cartridge.

For information on the Drum Cartridge, 
refer to "Replacing Consumables" 
(P.110).
For information on how to replace the 
Drum Cartridge, refer to "Replacing the 
Drum Cartridge" (P.114).

Error Code

Description

Remedy

L9

When the machine is in the Multiple 
Account Mode, it reached the copy 
job limit that has been set for a 
particualr user account.

Press the <Stop> button to cancel the 
job. Break up the job into smaller 
segments.

Содержание WorkCentre 5016

Страница 1: ...User Guide www xerox com support WorkCentre 5016 5020 B 5020 DB XE3025EN0 1 ...

Страница 2: ...ort Regulations An export of this product is strictly limited in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and or the export control regulations of the United States You must obtain if you wish to export this product any appropriate export license from the Japanese Government or its agency and or re export approval from the U S Government or its agency Products Su...

Страница 3: ...Safety Certification 13 Regulatory Information 13 Certifications in Europe CE 13 Environmental Compliance 14 USA 14 Illegal Copies 14 Battery Recycling and Disposal 14 Product Recycling and Disposal 15 All Countries North America USA Canada 15 European Union 15 2 Product Overview 16 Machine Components 16 Front View 16 Inside View 18 Rear View 19 Control Panel 20 Display 20 Display Switch button in...

Страница 4: ...ray 44 Changing the Size and Orientation of Paper in the Trays 46 Changing the Size and Orientation of Paper in Tray 1 46 Changing the Size and Orientation of Paper in Tray 2 48 Specifying the Size and Orientation of Paper Loaded in the Trays 49 5 Copying 52 Copying Procedure 52 Loading Documents 55 Document Glass 55 Document Feeder 56 Clearing All the Features 56 Canceling a Copy Job 57 Making Sp...

Страница 5: ...arance Procedure 90 Machine Diagram mimic 90 Error Codes 92 Troubleshooting Table 98 Paper Jams 102 E1 Paper Jam around the Fuser Unit and in the Left Side Cover 102 E2 Paper Jam in the Left Side Cover 104 E4 Paper Jam in the Left Side Cover 105 C1 Paper Jam in Tray 1 106 C2 Paper Jam in Tray 2 107 E3 Paper Jam in Tray 2 107 C3 Paper Jam in the Bypass Tray 108 A1 Document Jams 109 10 Maintenance 1...

Страница 6: ...tting List 124 Additional System Settings When Selecting the Single Account Mode 127 Additional System Setting List When Selecting the Multiple Account Mode 128 Document Sizes Detectable by the Document Feeder 130 Optional Accessories 130 12 Index 131 ...

Страница 7: ... further assistance contact our experts at the Xerox Welcome Center A local representative telephone number may have been provided when the product was installed For convenience and future reference please record the telephone number in the space below Welcome Center or local representative telephone number Xerox US Welcome Center 1 800 821 2797 Xerox Canada Welcome Center 1 800 93 XEROX 1 800 939...

Страница 8: ...ghout this User Guide Orientation is used to mean the direction of images on the page LEF Long Edge Feed Loading documents and paper with one of the long edges to be fed into the machine first SEF Short Edge Feed Loading documents and paper with one of the short edges to be fed into the machine first Paper is synonymous with media and is used interchangeably Machine is synonymous with Xerox WorkCe...

Страница 9: ...should be followed Electrical Supply This product shall be operated from the type of electrical supply indicated on the product s data plate label If you are not sure that your electrical supply meets the requirements please consult your local power company for advice WARNING This product must be connected to a protective earth circuit This product is supplied with a plug that has a protective ear...

Страница 10: ...mechanical interlocks X Do not obstruct the ventilation openings X Never push objects of any kind into slots or openings on the equipment Z If any of the following conditions occur switch off the power to the machine immediately and disconnect the power cord from the electrical outlet Call an authorized local service representative to correct the problem The equipment emits unusual noises or odors...

Страница 11: ...electrical outlet before cleaning Do Not Do These Never use a plug that lacks an earth connection terminal to connect the product to an electrical outlet Never attempt any maintenance procedures that are not specifically described in the customer documentation This equipment should not be placed in a built in unit unless proper ventilation is provided Please contact your authorized local dealer fo...

Страница 12: ...t it out rinse mouth with water drink water and consult a physician immediately When adding toner to the Drum Cartridge be careful not to spill the toner In case of any toner spills avoid contact with clothes skin eyes and mouth as well as inhalation If toner spills onto your skin or clothing wash it off with soap and water If you get toner particles in your eyes wash it out with plenty of water f...

Страница 13: ...ipment Product Safety Certification This product is certified by the following Agency using the Safety standards listed This product was manufactured under a registered ISO9001 Quality system Regulatory Information Certifications in Europe CE The CE mark applied to this product symbolizes XEROX s declaration of conformity with the following applicable European Union Directives as of the dates indi...

Страница 14: ... emissions that result from generating electricity Illegal Copies Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the own...

Страница 15: ...erchlorate European Union WEEE Domestic Household Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be segregated from household waste Private households within EU member states may return used ...

Страница 16: ... use of recycled paper Machine Components This section describes machine components and their functions Front View No Component Function 1 Left Side Cover Open this cover when a paper jam occurs in the machine and when replacing consumables For information on how to clear paper jams refer to Paper Jams P 102 For information on how to replace consumables refer to Replacing Consumables P 110 ...

Страница 17: ...odel in use 7 Control Panel Consists of the Display the Machine Diagram mimic buttons and indicators For more information on the Control Panel refer to Control Panel P 20 8 Output Tray Copies and prints are delivered here face down 9 Front Cover Open this cover to replace the Drum Cartridge and to add toner 10 Left Side Cover Latch Pull up this latch to open the Left Side Cover 11 Tray 1 Load stan...

Страница 18: ...cument Glass Place a document here face down 19 Fuser Unit Fuses toner onto the paper by applying heat and pressure Do not touch this unit It may become extremely hot 20 Drum Cartridge Contains toner and photoconductor used to transfer the toner 21 Duplex Module Copies and prints on both sides of paper Note The Duplex Module may not be fitted depending on the machine model in use ...

Страница 19: ...MachineComponents Xerox WorkCentre 5016 5020 User Guide 19 Rear View No Component Function 22 Data Label Contains the machine information ...

Страница 20: ...y and the zoom ratio The indicator lights up to show which is currently being displayed When the machine is in the Paper Setting Mode press this button to scroll through paper sizes Note To enter the Paper Setting Mode hold down the Paper Supply button for four seconds For information on the Paper Supply button refer to Paper Supply button P 23 Copy button Press this button to switch the machine t...

Страница 21: ...r four seconds to enter the System Setting Mode which allows you to configure the system settings Note When the machine is in the Single Account Mode or the Multiple Account Mode you must first log in to the machine before holding down this button to enter the System Setting Mode For more information on how to log in to the machine refer to Single Account Mode P 68 and Multiple Account Mode P 69 F...

Страница 22: ...py or scan job and to confirm the specified values Scan Completed button This button is selectable when using the Document Glass with certain copy features such as Collate 2 sided and N up The indicator next to the Scan Completed button blinks after the first document is scanned The machine allows you to scan the next document while this button is blinking After scanning the last document press th...

Страница 23: ... 123 Tray 1 Uses paper that is loaded in Tray 1 Tray 2 Uses paper that is loaded in Tray 2 Note This option is only available when Paper Tray 2 optional is fitted on the machine Bypass Tray Uses paper that is loaded in the Bypass Tray Entering the Paper Setting Mode Hold down this button for four seconds to enter the Paper Setting Mode After loading paper in any trays you must enter the Paper Sett...

Страница 24: ...ss the and buttons to specify the zoom ratio within the range of 50 to 200 in 1 increments The currently selected zoom ratio appears in the Display Note Pressing these buttons automatically switches the Display to show the zoom ratio Reduce Enlarge button Press this button to select the zoom ratio The currently selected zoom ratio appears in the Display Note Pressing this button automatically swit...

Страница 25: ...rmation refer to System Settings P 123 The default preset zoom ratio is 64 100 Makes copies of an original document at the same size Auto The machine automatically selects the zoom ratio based on the original document size and the paper size in the selected tray Note This option is selectable only when using the Document Feeder When the measuring unit is in metric 200 Enlarges a document by 200 A5...

Страница 26: ... output copies Normal The density of the output copies stays the same as the original documents Dark The density increases on the output copies Darkest The density of the output copies increases to the darkest level Original Size button When selecting the N up feature press this button to select the original document size For more information on the N up feature refer to 4 up 2 up Copies Copying M...

Страница 27: ...4 LEF B5 LEF Select this option if the size and orientation of an original document is A4 LEF or B5 LEF N up ID Card Copy button Press this button to select the N up feature or ID Card Copy feature Note When the N up feature is selected the zoom ratio is fixed and it cannot be changed manually ID Card Copy Copies an ID card shaped document onto one side of a single sheet For more information on th...

Страница 28: ...pying documents that contain both text and photo images Text Suitable for copying documents that contain only text 2 sided button Press this button to select whether to copy on one side or both sides of the sheet Note 2 sided feature is only available if the Duplex Module is installed on the machine 2 sided Makes 2 sided copies making copies on both sides of the sheet 1 sided Makes 1 sided copies ...

Страница 29: ...er when making 2 sided copies PaperOrientation in the Tray Document Feeder Document Glass SEF LEF Document Glass Document Feeder How to Scan Document Feeder Document Glass Copied Output Landscape Portrait Landscape Portrait Document Glass Document Feeder PaperOrientation in the Tray How to Scan Copied Output Copied Output Copied Output How to Scan How to Scan ...

Страница 30: ...the same order as the original documents and copies are made on both sides of the sheets Note 2 sided feature is only available if the Duplex Module is installed on the machine Uncollate When 1 sided is selected Delivers the copies in stacks based on the number of copies for each set When 2 sided is selected Delivers the copies in stacks based on the number of copies for each set and copies are ma...

Страница 31: ...ow to switch on the power to the machine 1 Press the Power Switch to the position Note 1 appears in the Display when the machine is ready If you attempt to run a job during warm up the job will be processed once the machine is ready Switching Off The following procedure describes how to switch off the power to the machine Important Switching off the machine may cause loss of data currently being p...

Страница 32: ...achine simply exits this mode when you press any buttons on the Control Panel or when you send a print job or a scan job You can specify how long it takes to enable the Power Saver feature when the machine is in the System Setting Mode menu number 11 For more information refer to System Settings P 123 Sleep Mode When the machine enters the Sleep Mode the machine further reduces its power consumpti...

Страница 33: ...hine benefits the environment with no degradation in performance Xerox recommends recycled paper with a 20 post consumer content which can be obtained both through Xerox and other office suppliers Contact your Xerox representative or go to www xerox com for more information on other types of recycled paper ...

Страница 34: ...isconnect the USB cable and proceed to the next step this procedure 2 Insert the WorkCentre 5016 5020 driver CD ROM into the CD ROM drive of a computer Note When using Windows Vista depending on the security settings another dialog box may appear after Step 2 confirming whether or not you want to run WorkCentre 5016 5020 CD ROM AutoRun Select an option to allow the program to run in order to displ...

Страница 35: ...ed to Step 7 7 The message dialog box appears prompting you to connect the USB cable Click OK The dialog box closes 8 Connect the USB cable to the machine and to the computer Note When using Windows Vista Steps 9 to 14 will be performed automatically without displaying the wizard dialog box Once the system displays a message notifying that the installation has been completed Make sure the printer ...

Страница 36: ...t this time and click Next 13 Select Install the software automatically and click Next Note If a dialog box appears after this step warning you that the software that you are installing has not passed Windows Logo testing if you do not want to install the software select the option to stop the installation and select Remove Print Driver and Remove Scan Driver in the WorkCentre 5016 5020 CD ROM Aut...

Страница 37: ...nish The print driver installation wizard dialog box closes 15 Click Exit on the WorkCentre 5016 5020 CD ROM AutoRun dialog box The WorkCentre 5016 5020 CD ROM AutoRun dialog box closes Note To remove the print driver select Remove Print Driver in the WorkCentre 5016 5020 CD ROM AutoRun dialog box To remove the scan driver select Remove Scan Driver in the WorkCentre 5016 5020 CD ROM AutoRun dialog...

Страница 38: ...D ROM drive of a computer Note When using Windows Vista depending on the security settings another dialog box may appear after Step 1 confirming whether or not you want to run WorkCentre 5016 5020 CD ROM AutoRun Select an option to allow the program to run in order to display the WorkCentre 5016 5020 CD ROM AutoRun dialog box and to proceed to Step 2 2 Click Install Button Manager 3 Click Next to ...

Страница 39: ...now complete Click Finish The installation wizard dialog box closes 7 Click Exit on the WorkCentre 5016 5020 CD ROM AutoRun dialog box The WorkCentre 5016 5020 CD ROM AutoRun dialog box closes Note To remove Button Manager select Start Control Panel Add or Remove Programs then select Button Manager and click Remove Because this procedure to remove Button Manager uses Windows XP as an example the p...

Страница 40: ...per absorbs moisture in the air For more information on fading of printed images contact the Xerox Welcome Center Supported Paper Sizes The following table shows the supported paper types such as tray capacity and paper sizes of the trays Paper Tray Weight Quantity Paper Size Tray 1 60 90 g m2 250 sheets 70 g m2 B5 LEF B5SEF A4 LEF A4 SEF 8 5 x 11 LEF 8 5 x 11 SEF 8 5 x 13 SEF 8 5 x 13 4 SEF 8 5 x...

Страница 41: ...o prevent creasing or warping Loading paper into the trays Align the edges of the paper stack neatly before loading it in the trays Do not use paper that is folded creased curled or heavily damaged Do not load paper of mixed sizes together in the trays Transparency paper and label paper often cause paper jams if any sheets of paper are stuck together Fan the edges of these types of paper well befo...

Страница 42: ...umber 2 of the system settings For information on how to configure the system settings refer to System Settings P 123 Note Automatic Tray Switching does not include the Bypass Tray Loading Paper in Tray 1 If the machine runs out of paper in Tray 1 during copying or printing the Tray 1 indicator flashes on the Machine Diagram mimic and the error code appears in the Display Copying or printing autom...

Страница 43: ...ack of paper can be warped This will not result in a paper jam as long as the paper guide arrow is correctly aligned with the appropriate paper size marking on the label 5 Push Tray 1 gently back into position Loading Paper in Tray 2 If the machine runs out of paper in Tray 2 during copying or printing the Tray 2 indicator on the Machine Diagram mimic flashes and the error code appears in the Disp...

Страница 44: ...ng the right paper guide up against the edge of the paper the stack of paper can be warped This will not result in a paper jam as long as the paper guide arrow is correctly aligned with the appropriate paper size marking on the label 4 Push in Tray 2 gently back into position Loading Paper in the Bypass Tray When printing on paper that cannot be loaded into Tray 1 or Tray 2 such as non standard si...

Страница 45: ...maximum fill line It may cause paper jams or may lead to machine malfunctions Depending on the type of paper paper may not be fed into the machine properly or may cause image quality deterioration 4 Adjust the paper guides to just touch the edges of the paper Important If you do not adjust the paper guides correctly it may result in a paper jam Note If paper runs out in the Bypass Tray during a jo...

Страница 46: ...e Bypass Tray You must register the paper size in the print driver in advance For information on how to specify a custom paper size in the print driver refer to Specifying the Custom Paper Size P 79 Changing the Size and Orientation of Paper in Tray 1 The following procedure describes how to change the size and orientation of paper in Tray 1 1 Pull out Tray 1 towards you Note While the machine pro...

Страница 47: ... guide with the appropriate paper size marking on the label Important If you do not adjust the paper guides correctly it may result in a paper jam Note If loading a relatively thin stack of paper in the tray when tightly adjusting the right paper guide up against the edge of the paper the stack of paper can be warped This will not result in a paper jam as long as the paper guide arrow is correctly...

Страница 48: ...ile the machine processes a job do not pull out the tray in use 2 Remove the remaining paper 3 Slide paper guides towards the front and back of the tray 4 Slide the paper guide to the right 5 Load a new stack of paper neatly and tightly against the left corner of the tray with the side to be printed facing up Important Do not load mixed types or mixed sizes of paper together in Tray 2 Do not load ...

Страница 49: ...he Size and Orientation of Paper Loaded in the Trays P 49 Specifying the Size and Orientation of Paper Loaded in the Trays After loading paper in the trays you must manually specify the size and orientation of the paper The following procedure describes how to specify on the Control Panel the size and orientation of the paper 1 Hold down the Paper Supply button for four seconds The machine enters ...

Страница 50: ...aper in Tray 1 or Tray 2 If paper is loaded as shown in the diagrams below the orientation is LEF If paper is loaded as shown in the diagrams below the orientation is SEF Changing sequence when the measuring unit is in inches Note When Tray 1 or Tray 2 is selected A5 and 55 do not appear in the Display Sequence Whatappears in the Display Size Orientation Sequence What appears in the Display Size O...

Страница 51: ... System Setting Mode menu number 15 For more information refer to System Settings P 123 4 Press the Start button to confirm the selected size and orientation of paper The machine exits the Paper Setting Mode Sequence What appears in the Display Size Orientation Sequence What appears in the Display Size Orientation 1 A4 LEF 9 A5 SEF 2 A4 SEF 10 11 x 17 SEF 3 B4 SEF 11 8 5 x 14 SEF 4 B5 LEF 12 8 5 x...

Страница 52: ...in the Multiple Account Mode refer to Logging in to the Machine P 69 under Multiple Account Mode to log in to the machine before proceeding to Step 1 1 Load a document When copying a document from the Document Feeder 1 Place a document face up in the center of the Document Feeder Note The indicator on the Machine Diagram mimic lights up when a document is loaded correctly in the Document Feeder 2 ...

Страница 53: ...more information refer to Lighten Darken button P 26 Original Size button Select the original document size when selecting the N up feature For more information refer to Original Size button P 26 N up ID Card Copy button Select the N up feature or the ID Card Copy feature For more information on the N up and ID Card Copy features refer to N up ID Card Copy button P 27 For information on how to mak...

Страница 54: ...aper of the selected tray appears in the Display for three seconds After that the Display switches back to the previously displayed value 4 Enter the copy quantity using the numeric keypad The entered number appears in the Display Note If you enter an incorrect value press the C button to clear a wrongly entered value 5 Press the Start button to start the copy job Note When using the Document Glas...

Страница 55: ...nd other similar types of original documents in sizes up to 297 x 432 mm The machine does not automatically detect the size of the original document that is placed on the Document Glass Important Close the Document Cover while scanning a document on the Document Glass Do not leave the Document Cover open when not in use 1 Open the Document Cover 2 Place the document face down on the Document Glass...

Страница 56: ...ad 1 Remove any paper clips and staples from the original documents before loading 2 Place documents face up in the center of the Document Feeder Note The indicator on the Machine Diagram mimic lights up when a document is loaded correctly in the Document Feeder 3 Adjust the document guides to just touch the edges of the loaded document Note If the size of the loaded document is smaller than any s...

Страница 57: ... a single sheet of paper 1 Press the N up ID Card Copy button to select the N up feature 4 up Copies four pages of the original documents onto one side of the sheet 2 up Copies two pages of the original documents onto one side of the sheet 2 Press the Original Size button to select the original document size and load the document in reference to the charts below Note This button is selectable only...

Страница 58: ...11 A4 or B5 and when scanning documents in the LEF orientation If the document is 11 x 17 SEF 8 5 x 14 SEF or 8 5 x 13 SEF A3 SEF or B4 SEF if the measuring unit is in metric Note The 2 up copies of 8 5 x 14 SEF or 8 5 x 13 SEF cannot be made A3 SEF B4 SEF and 11 x 17 SEF can only be made into the 2 up copies Important The Original Size button is not selectable when using the Document Feeder as th...

Страница 59: ...n the Tray LEF SEF SEF Top Left Right Bottom Document Feeder Document Glass Document Feeder Document Glass Refer to Changing the Size and Orientation of Paper in the Trays P 46 to change the orientation of paper 2 up Original Size button PaperOrientation in the Tray LEF SEF Top Left Right Bottom Document Feeder Document Glass How to Scan How to Scan How to Scan Refer to Changing the Size and Orien...

Страница 60: ...w to Scan LEF Top Left Right Bottom SEF Original Size button PaperOrientation in the Tray LEF SEF Top Left Right Bottom Document Feeder Document Glass Document Feeder Document Glass Refer to Changing the Size and Orientation of Paper in the Trays P 46 to change the orientation of paper Making 4 up copies 2 up Making 2 up copies Original Size button How to Scan PaperOrientation in the Tray LEF SEF ...

Страница 61: ...EF 8 5 x 11 LEF 8 5 x 11 LEF 2 up 11 x 17 SEF 8 5 x 11 LEF 8 5 x 11 SEF 8 5 x 11 LEF A4 LEF B5 LEF 8 5 x 11 LEF 8 5 x 11 SEF 8 5 x 13 SEF 8 5 x 13 4 SEF 8 5 x 14 SEF 11 x 17 SEF A4 SEF A3 SEF B5 SEF B4 SEF N up Document Size Paper Size in the Tray 4 up A3 SEF A3 SEF B4 SEF B4 SEF A4 SEF A4 SEF A3 SEF 8K SEF 8 5 x13 SEF 8 5 x 13 4 SEF 8 5 x 14 SEF 11 x 17 SEF B5 SEF B5 SEF B4 SEF A4 LEF A4 LEF B5 L...

Страница 62: ...cator next to the Scan Completed button blinks 2 Load the next document on the Document Glass in the same orientation as the previously scanned document 3 Press the Start button to scan the loaded document Note After scanning the last document press the Scan Completed button to start copying Start button Scan Completed button LEF orientation SEF orientation Start button ...

Страница 63: ...selecting the ID Card Copy feature the zoom ratio is fixed to 100 1 Press the N up ID Card Copy button to select the ID Card Copy feature ID Card Copy Copies an ID card shaped document onto one side of a single sheet 2 Place an ID card shaped document face down on the Document Glass and align it with the top left corner 3 Press the Start button to start scanning one side of the ID card shaped docu...

Страница 64: ...r of the Document Glass 5 Press the Start button to start scanning the loaded ID card shaped document and to start copying Both sides of the ID card shaped document are copied onto one side of a single sheet Start button When copying on paper that is loaded in the LEF orientation When copying on paper that is loaded in the SEF orientation ...

Страница 65: ...or the System Administrator and the rest for 10 different users user groups Users are required to enter their account number and password to log in to the machine The System Administrator can set the copy job limit on each user account and also review the total number of copies made by each account Important Password entry is only required for copy jobs You do not need to enter a password to log i...

Страница 66: ...ppears blinking in the Display 2 Enter 70 using the numeric keypad Note The system setting menu number for selecting an account mode is 70 For information on the system settings refer to System Settings P 123 3 Press the Start button to confirm the entered menu number The currently set value appears blinking in the Display Log In Out button Numeric keys Start button ...

Страница 67: ... Single Account Mode 2 Multiple Account Mode Note 2 Multiple Account Mode is used as an example in this procedure 5 Press the Start button to confirm the entered account mode The letter P appears blinking in the Display 6 Press the Log In Out button The machine exits the System Setting Mode Numeric keys Start button Log In Out button ...

Страница 68: ...he Single Account Mode 1 When the machine is in the Single Account Mode appears in the Display Enter a three digit password using the numeric keypad For security reasons as you enter each digit of the password a hyphen appears in the Display instead of the actual number that you enter 2 Press the Start button to confirm the entered password If the entered password is correct the machine enters the...

Страница 69: ...machine is in the Multiple Account Mode Logging in to the Machine The following procedure describes how to log in when the machine is in the Multiple Account Mode Note The System Administrator s account number is 0 and its default password is 111 1 When the machine is in the Multiple Account Mode Id appears blinking in the Display Enter an account number using the numeric keypad The account number...

Страница 70: ...r that you enter 4 Press the Start button to confirm the entered password If the entered password is correct the machine enters the Copy Mode and 1 appears in the Display The indicator next to the Log In Out button is lit while you are logged in to the machine Note You do not need to log in to the machine for a scan job or print job If you wish to run a scan job after logging in simply press the S...

Страница 71: ...ccount 1 When the machine is in the Multiple Account Mode Id appears blinking in the Display Enter the System Administrator s account number 0 using the numeric keypad 0 appears in the Display 2 Press the Start button to confirm the entered account number 3 Enter the System Administrator s password using the numeric keypad Note The default System Administrator s password is 111 For security reason...

Страница 72: ...f 000 999 202 Specify a three digit password of the account number 2 within a range of 000 999 203 Specify a three digit password of the account number 3 within a range of 000 999 204 Specify a three digit password of the account number 4 within a range of 000 999 205 Specify a three digit password of the account number 5 within a range of 000 999 206 Specify a three digit password of the account ...

Страница 73: ...d for that particular account appears blinking in the Display 8 Enter a new three digit password using the numeric keypad 9 Press the Start button to confirm the new password The letter P appears blinking in the Display 10 Press the Log In Out button The machine exits the System Setting Mode Start button Numeric keys Start button Log In Out button ...

Страница 74: ... Administrator s account 1 When the machine is in the Multiple Account Mode Id appears blinking in the Display Enter the System Administrator s account number 0 using the numeric keypad 0 appears in the Display 2 Press the Start button to confirm the entered account number 3 Enter the System Administrator s password using the numeric keypad Note The default System Administrator s password is 111 F...

Страница 75: ... allowed to copy for the account number 2 within a range of 0 60 0 60 000 303 Specify the maximum number of pages allowed to copy for the account number 3 within a range of 0 60 0 60 000 304 Specify the maximum number of pages allowed to copy for the account number 4 within a range of 0 60 0 60 000 305 Specify the maximum number of pages allowed to copy for the account number 5 within a range of 0...

Страница 76: ...limit The letter P appears blinking in the Display Note If an incorrect value is specified in step 8 0 appears in the Display instead of the letter P 10 Press the Log In Out button The machine exits the System Setting Mode 309 Specify the maximum number of pages allowed to copy for the account number 9 within a range of 0 60 0 60 000 310 Specify the maximum number of pages allowed to copy for the ...

Страница 77: ...umber of copies made under the account appear sequentially in the Display starting from the account number 1 to 10 If you have logged in under any account other than the System Administrator s An account number that has been used to log in the copy job limit set for the account and the current number of copies made under the account appear sequentially in the Display If the displayed value has mor...

Страница 78: ...inter Preferences The following procedure describes how to specify the printer preferences 1 Select Start at the bottom of the screen then select Printers and Faxes The Printers and Faxes dialog box appears 2 Right click on the Xerox WorkCentre 5016 Xerox WorkCentre 5020 B or Xerox WorkCentre 5020 DB printer and select Properties from the displayed pop up menu Note Because this procedure to open t...

Страница 79: ...dard sized paper for any print job you must first specify its size in the print driver The following procedure describes how to specify the non standard custom paper size in the print driver Important You must use the Bypass Tray to load non standard sized paper 1 Select Start at the bottom of the screen then select Printers and Faxes The Printers and Faxes dialog box appears 2 Right click the Xer...

Страница 80: ...Click OK on the Properties dialog box The Properties dialog box closes Printing Procedure The following procedure describes how to run a print job Important The printing procedure varies depending on the application in use For details refer to the respective manuals provided with the application For more information on the print driver refer to Help in the print driver 1 Select Print from the menu...

Страница 81: ...t from the menu on the application 2 Select the machine name in Name 3 Click Properties The Properties dialog box appears 4 Select the document size in Paper Size 5 Select the desired custom paper size in Output Size Note The custom paper sizes that appear under Output Size have been registered in advance For information on how to register the custom paper size refer to Specifying the Custom Paper...

Страница 82: ...g procedure describes how to cancel a print job on a computer 1 Double click the printer icon A dialog box appears listing all the queued jobs 2 Select the print job that needs to be canceled The selected print job is highlighted 3 Select Cancel from the Document menu The selected job is canceled Canceling a print job on the Control Panel The following procedure describes how to cancel a print job...

Страница 83: ...ows you to scan a document that has been loaded on the machine and to convert the scanned document into a BITMAP file a PDF file or a TIFF file This scanner application uses the TWAIN driver to acquire images scanned on the machine so the TWAIN driver must be installed on the computer in order to use this application For information on how to install Button Manager refer to Installing the Scanner ...

Страница 84: ...e of the loaded document is smaller than any standard sizes the edges of the loaded document may create shadow and may appear to have an outline on the scanned image 3 Close the Document Cover 2 Start any TWAIN compliant application on the computer 3 Select a command from the menu in the TWAIN compliant application to display the 5016 5020 Scanner driver Note For more information on how to acquire...

Страница 85: ...ich contains both text and photo images Threshold Adjust the threshold level Note This item appears when selecting Text under Original Type Input Level Output Level Adjust the input and output image tone Input Level Adjusts the input image tone Output Level Adjusts the output image tone Note These two items appear when selecting Photo or Text Photo under Original Type Unit Select a measuring unit ...

Страница 86: ...r any document size selected under Area Size of the scan driver in Step 5 becomes the size of the scanned image Canceling a Scan Job TWAIN driver When using a TWAIN compliant application you can cancel a scan job while the machine is scanning a document There are two ways to cancel a scan job Canceling a scan job on a computer Canceling a scan job on the Control Panel Canceling a job on the comput...

Страница 87: ...le for a document which contains both text and photo images Resolution Select the resolution 100 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Output Format Select the output format of a scanned image file BMP bmp TIFF tiff PDF pdf Paper Size Specify a scanning area by selecting one of the following standard document sizes A3 297 x 420 mm A4 210 x 297 mm A5 148 x 210 mm B4 257 x 364 mm B5 182 x 257 ...

Страница 88: ...Document Feeder 1 Place a document face up in the center of the Document Feeder Note The indicator on the Machine Diagram mimic lights up when a document is loaded correctly in the Document Feeder If the indicator does not light up the document may not be loaded properly in the Document Feeder 2 Adjust the document guides to just touch the edges of the loaded document Note If the size of the loade...

Страница 89: ...ocument Cover 6 Press the Start button to start scanning The machine starts to scan the document and the scanned image is saved in the location that you specified under Output Destination of the WorkCentre 5016 5020 Scan Button Manager dialog box in Step 2 Note Regardless of the actual size of the loaded document any size selected under Paper Size in the WorkCentre 5016 5020 Scan Button Manager di...

Страница 90: ...ror Code Label for the error description and apply the suggested solution If the displayed error code is not listed in the Error Code Label refer to Error Codes P 92 Troubleshooting Table If any problem persists after applying the suggested solution refer to Troubleshooting Table P 98 Diagnose the symptom then apply the appropriate solutions Assistance from the System Administrator Alternatively c...

Страница 91: ...dge needs to be replaced immediately Replace the Drum Cartridge with a new one The error code J6 appears in the Display For information on how to replace the Drum Cartridge refer to Replacing the Drum Cartridge P 114 Tray 1 The green indicator lights up when Tray 1 is selected The green indicator flashes when paper runs out in Tray 1 or when a paper jam occurs in Tray 1 For information on how to l...

Страница 92: ... of documents that are loaded in the Document Feeder is not supported and resulted in a document jam Remove the jammed document carefully and use the Document Glass instead For information on how to remove the jammed document refer to A1 Document Jams P 109 A5 The Document Feeder Cover is open Close the Document Feeder Cover When leaving the Document Cover slightly open to scan a document with a c...

Страница 93: ...esired size of paper For information on how to load paper in the trays refer to Loading Paper in the Trays P 42 C1 Paper jammed in Tray 1 Remove the jammed paper Check that the paper guides are adjusted correctly For information on how to clear paper jams in Tray 1 refer to C1 Paper Jam in Tray 1 P 106 For information on how to correctly adjust the paper guides refer to Step 4 of the procedure Loa...

Страница 94: ...tation of the print job Load Tray 2 with the same sized paper as specified in the print job Specify the correct size orientation of paper that is loaded in Tray 2 For information on how to reload Tray 2 with a different sized paper refer to Changing the Size and Orientation of Paper in Tray 2 P 48 For information on how to specify the size and orientation of paper that is loaded refer to Specifyin...

Страница 95: ...2 Access Cover 1 is open Close Access Cover 1 Access Cover 2 is open Close Access Cover 2 E8 When using the N up feature the zoom ratio required to fit the specified number of pages on a sheet is beyond the range of 50 200 Press one of the following buttons to clear the error the All Clear button the Paper Supply button the N up ID Card Copy button or the Original Size button When using the N up f...

Страница 96: ...um Cartridge For information on the Drum Cartridge refer to Replacing Consumables P 110 The Drum Cartridge that is currently being installed in the machine is not supported Replace the Drum Cartridge For information on the Drum Cartridge refer to Replacing Consumables P 110 J6 The Drum Cartridge needs to be replaced Replace the Drum Cartridge For information on how to replace the Drum Cartridge re...

Страница 97: ...d The machine does not accept the file that has been sent to the machine to be printed Press the Stop button to cancel the job n5 A communication error occurred between the machine and the scanner application Alternatively after starting the scan application no scan job has been sent from the computer The machine automatically resolves this error after a certain amount of time n9 An internal commu...

Страница 98: ...ment Feeder is not overloaded The Document Feeder can hold up to 50 sheets z Check that the document is fully inserted into the Document Feeder z Using a lint free cloth lightly wipe the underside of the Document Cover z Load the documents and then check that the side guides are not too tight z If the document is curled make sure to straighten it before loading it again in the Document Feeder The ...

Страница 99: ...to print on the paper in the tray that you selected z Check to see if the paper size that you have specified in the print driver matches the size of paper that is actually loaded in the tray z Make sure that paper is loaded correctly in the tray Damaged or deformed transparencies z Transparencies can be loaded only in the Bypass Tray Blank output z Check that the document is loaded face up in the ...

Страница 100: ...ack over in the tray z Rotate the paper stack head to toe in the tray Output is too light or too dark z Set the density feature to a lighter or darker setting z Check the quality of the document z Load fresh paper z Run off more prints until the copy quality improves z Replace the Drum Cartridge Output is too light z Set the density feature to a darker setting z If toner has recently been added to...

Страница 101: ...together with a new stack of paper align the edges and then load the paper stack in the tray z Check that the paper guides are locked into positions against the paper z Check that the settings for the Bypass Tray are correct and match the paper size and orientation specified on the Control Panel Jams in the Document Feeder z Open the Document Feeder and check that no paper or objects are inside z ...

Страница 102: ...cally from the page where the paper jam occurred Important Identify the location of the paper jam first Randomly pulling out the trays may tear the jammed paper and any torn pieces of paper remaining in the machine may eventually cause the machine to malfunction If there are any torn pieces of paper left in the machine the error code remains in the Display Clear the paper jams while the machine is...

Страница 103: ...d in the location shown in the diagram remove the jammed paper pulling upwards 2 If the paper is jammed in the location shown in the diagram remove the jammed paper pulling upwards 3 If the paper is jammed in the location shown in the diagram and if the edges of the jammed paper is not accessible to be pulled out pull up the green lever and remove the jammed paper Note If the paper is still jammed...

Страница 104: ... Access Cover 1 Note This releases the tightly jammed paper within the machine 2 Lift up the Left Side Cover Latch gently to open the Left Side Cover 3 Remove the jammed paper Note Do not leave any torn pieces of paper inside the machine 1 If the paper is jammed in the location shown in the diagram remove the jammed paper pulling upwards 2 If the paper is jammed in the location shown in the diagra...

Страница 105: ...n lever and remove the jammed paper 4 Gently close the Left Side Cover and Access Cover 1 E4 Paper Jam in the Left Side Cover The following procedure describes how to clear paper jams in the Left Side Cover when an error code E4 appears in the Display 1 Hold the latch and open Access Cover 1 2 Hold the latch and open Access Cover 2 3 Lift up the Left Side Cover Latch gently to open the Left Side C...

Страница 106: ...cessible to be pulled out pull up the green lever and remove the jammed paper 5 Gently close the Left Side Cover Access Cover 2 and Access Cover 1 C1 Paper Jam in Tray 1 The following procedure describes how to clear paper jams in Tray 1 when an error code C1 appears in the Display 1 Pull out Tray 1 toward you Important Identify the location of the paper jam first Randomly pulling out the trays ma...

Страница 107: ...er and any torn pieces of paper remaining in the machine may eventually cause the machine to malfunction 2 Remove the jammed paper Note Do not leave any torn pieces of paper inside the machine 3 Push Tray 2 gently back into position E3 Paper Jam in Tray 2 The following procedure describes how to clear paper jams in Tray 2 when an error code E3 appears in the Display Note Paper Tray 2 is an optiona...

Страница 108: ... any torn pieces of paper inside the machine 2 Slide the Extension Flap back in and close the Bypass Tray 3 Pull up the Left Side Cover Latch to open the Left Side Cover and close the Left Side Cover Note Opening and closing the Left Side Cover releases any tightly jammed paper inside the machine This reduces the possibility of tearing the jammed paper when you open the Bypass Tray in the followin...

Страница 109: ...ve the jammed document Note When the document jams tightly in the Document Feeder Roller and cannot be pulled out pull it out from under the Document Feeder Tray as shown in Steps 5 to 7 3 Close the Document Feeder Cover 4 If the error persists or if you cannot find any jammed documents lift up the Document Feeder Tray 5 Remove the jammed document from under the Document Feeder Tray 6 Gently put t...

Страница 110: ...ation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life Handling consumables periodical replacement parts Do not store boxes of consumables periodical replacement parts upright Do not unpack consumables periodical replacement parts before use Avoid storing consumables periodical replacement parts in the following locations In extreme tempe...

Страница 111: ...tridge the error code J1 appears in the Display the Toner indicator flashes and the machine stops Add a new bottle of toner to the Drum Cartridge The page yield after the Toner indicator on the Machine Diagram mimic lights up is for when A4 LEF paper is used The value is an estimate and varies depending on the conditions such as the print contents dot coverage area coverage paper size paper type c...

Страница 112: ...cidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When adding toner to the Drum Cartridge be careful not to spill the toner In case of any toner spills avoid contact with clothes skin eyes and mouth as well as inhalation If toner spills onto your skin or clothing wash it off with soap and water If you get toner particles in your eyes wash ...

Страница 113: ... Drum Cartridge and align the orange arrow of the toner bottle with that of the Drum Cartridge 8 Turn the toner bottle around in a clockwise direction once and align the two orange arrows again 9 Gently tap the toner bottle several times to allow toner to be poured into the Drum Cartridge Wait for 20 seconds and tap it several times to make sure that the toner bottle has been emptied completely Im...

Страница 114: ...tray Tray 1 5 output tray Output Tray This value is an estimate and will also be affected by other machine usage conditions such as how often the machine is switched on and off The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life Important The use of Drum Cartridges that are not recommended by Xerox may impair quality and perf...

Страница 115: ...t the Drum Cartridge carefully Important Do not touch the drum blue roller when pulling out the Drum Cartridge 5 Take a new Drum Cartridge out of the box and remove the packaging 6 Insert a new Drum Cartridge halfway 7 Add toner For information on how to add toner refer to Adding Toner to the Drum Cartridge P 111 Important A bottle of toner must be purchased separately when replacing the Drum Cart...

Страница 116: ...ent Note If dirt does not come off easily gently wipe it with a soft cloth moistened with a small amount of neutral detergent 2 Wipe off any excess water with a soft cloth Cleaning the Document Cover and Document Glass If the Document Cover and Document Glass are dirty streaks or smears may appear on copies or the machine may not properly detect the size of the original documents The following pro...

Страница 117: ...n the Film with an excessive force Do not use cleaning agents other than water or neutral detergent Note If dirt does not come off easily gently wipe it with a soft cloth moistened with a small amount of neutral detergent 2 Wipe the Constant Velocity Transport Glass with a soft cloth moistened with water and then wipe it with a dry cloth Important Do not use cleaning agents other than water or neu...

Страница 118: ...t may cause the machine malfunction Note If dirt does not come off easily gently wipe it with a soft cloth moistened with a small amount of neutral detergent 3 Close the Document Feeder Cover until it clicks into place Cleaning the Corotron Wire If any streaks black lines or smears appear on the output copies cleaning the Corotron Wire may help resolve the problem The following procedure describes...

Страница 119: ...or less at 22 C room temperature Copy document The maximum size is 297 x 432 mm A3 11 x 17 for both sheets and books Development method Dry development single component Document table type Fixed Photosensitive type OPC Fusing system Heat roller Scanning method Flatbed scanning using CCD image sensor Copy paper size Trays 1 2 Maximum A3 SEF 297 x 420 mm 11 x 17 SEF 279 x 432 mm Minimum A5 SEF 148 x...

Страница 120: ...tre 5020 B Tray 1 2 Continuous 1 sided copy 100 zoom ratio B5 LEF A4 LEF 20 sheets minute B5 SEF A4 SEF 15 sheets minute B4 SEF 10 sheets minute A3 SEF 10 sheets minute Bypass Tray Continuous 1 sided copy 100 zoom ratio B5 LEF A4 LEF 10 sheets minute B5 SEF A4 SEF 10 sheets minute B4 SEF 10 sheets minute A3 SEF 10 sheets minute WorkCentre 5020 DB Tray 1 2 Continuous 1 sided copy 100 zoom ratio B5 ...

Страница 121: ... lbs Important The weight of toner paper and any optional accessories is not included Minimum Space Requirements Width 1370 x Depth 1055 mm 53 94 x 41 54 Memory capacity 64 MB Type Built in Continuous printing speed Same as the continuous copy speed Resolution 600 x 600 dpi 23 6 x 23 6 dots mm Page description language GDI Supported operating systems Microsoft Windows 2000 Professional Microsoft W...

Страница 122: ...dpi 300 x 300 dpi 200 x 200 dpi 150 x 150 dpi 100 x 100 dpi 23 6 x 23 6 15 7 x 15 7 11 8 x 11 8 7 9 x 7 9 5 9 x 5 9 dots mm Supported operating systems Microsoft Windows 2000 Professional Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows Server 2003 Standard Edition Microsoft Windows Vista 64 bit editions of Windows Important For the latest information on operat...

Страница 123: ... the machine under the System Administrator s account 2 Proceed to Step 1 of the following procedure 1 Hold down the Log In Out button for four second The machine enters the System Setting Mode The letter P appears blinking in the Display 2 Enter a menu number that you wish to configure using the numeric keypad in reference to System Setting List P 124 3 Press the Start button to confirm the enter...

Страница 124: ...es which have been selected for that particular copy job after a specified period of time Select how long it takes for the machine to clear the selected copy features after a copy job has been completed 0 Disabled 1 20 seconds 2 30 seconds 3 60 seconds 4 90 seconds 2 Tray Priority Important 2 Tray 2 is not selectable if the machine is not fitted with the optional Paper Tray 2 Select the tray prior...

Страница 125: ...cally selects paper This feature is called Automatic Paper Selection Select whether or not the Automatic Paper Selection feature is automatically enabled when a document is loaded in the Document Feeder 0 Disabled 1 Enabled 8 Preset Reduce Enlarge Zoom Ratio Specify the preset zoom ratio for one of the selections of the Reduce Enlarge button For information on the Reduce Enlarge button refer to Re...

Страница 126: ...atically removes the background color of an original document for a scan job Select the Background Suppression level Note You can also select whether or not to enable this feature in the scan driver 1 Level 1 2 Level 2 3 Level 3 4 Level 4 5 Level 5 15 Metric Inch Select the default measurement unit Note The default value depends on the location that you purchased the machine Depending on the measu...

Страница 127: ... a copy or scan job opening the Document Cover triggers the scanner carriage to be in the ready position However if you do not press the Start button to start the job within a specified period of time the scanner carriage goes back to its default position Specify how long the carriage waits in the ready position before it goes back to the default position 0 60 seconds Default 7 seconds 22 Drum Car...

Страница 128: ... of copies made under the account number 6 0 60 000 106 Account Number 7 Copy Count Shows the total number of copies made under the account number 7 0 60 000 107 Account Number 8 Copy Count Shows the total number of copies made under the account number 8 0 60 000 108 Account Number 9 Copy Count Shows the total number of copies made under the account number 9 0 60 000 109 Account Number 10 Copy Cou...

Страница 129: ...copy for the account number 3 0 60 0 60 000 304 Account Number 4 Copy Job Limit Specify the maximum number of pages allowed to copy for the account number 4 0 60 0 60 000 305 Account Number 5 Copy Job Limit Specify the maximum number of pages allowed to copy for the account number 5 0 60 0 60 000 306 Account Number 6 Copy Job Limit Specify the maximum number of pages allowed to copy for the accoun...

Страница 130: ... purchase any of these optional items contact the Xerox Welcome Center Note The optional accessories are subject to change without notice For the latest information contact the Xerox Welcome Center Selected value for Metric Inch menu number 15 Detectable Document Size 0 Metric 1 Inch13 2 Inch14 A5 SEF O O X 5 5 x 8 5 SEF X X O B5 SEF O X X B5 LEF O O O A4 SEF O O O A4 LEF O O O 8 5 x 11 SEF O O O ...

Страница 131: ...Enlarge button 24 Scan Completed button 22 Scan button 21 Start button 22 Stop button 22 Variable Ratio button 24 Display 20 Machine Diagram mimic 24 Numeric Keypad 21 Copy button 20 Copy Count 128 Copy feature specifications Continuous copy pages 120 Continuous copy speed 120 Copy document 119 Copy paper size 119 Copy paper weight 119 Copying method 119 Development method 119 Dimensions 121 Docum...

Страница 132: ...1 Tray 2 91 maintenance 10 maintenance safety 11 Maximum fill line 43 44 Metric Inch 126 Multiple Account Mode 65 N N up ID Card Copy button 27 57 63 No Account Mode 65 Numeric Keypad 21 Numeric keys 21 O operational safety 11 Optional accessories Paper Tray 2 130 Stand 130 Original Size button 26 57 Original Type button 28 Output Tray 17 P Paper guides 43 44 45 46 47 48 49 Paper Setting Mode 20 P...

Страница 133: ...pleted Auto Clear Time 126 Account Mode 127 All Accounts Copy Count Clear 128 Auto Clear Time 124 Automatic Paper Selection 125 Automatic Tray Switching 125 Background Suppression Copying 126 Background Suppression Scanning 126 Carriage Return Position 127 Copy Count 128 Copy Job Limit 129 Density 124 Document Type 124 Drum Cartridge Remaining Life 127 Machine Serial Number 127 Metric Inch 126 Pas...

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