09/2007
2-54
Phaser 8860/8860MFP Service Manual
Jam Codes
Initial Issue
Error Messages and Codes
A2M
A2N
A2P
A2S
A2Q
The deskew flag tripped unexpectedly while picking paper from Tray 2.
The deskew flag tripped unexpectedly while picking paper from Tray 3.
The deskew flag tripped unexpectedly while picking paper from Tray 4.
Deskew sensor in unexpected state during media stage for transfix.
The deskew flag tripped unexpectedly while the printer was picking paper from Tray 1.
1.
Try using different, supported media
2.
Ensure the paper guides are snug against the media in the tray
3.
Push up on Tray {2 - 4} Nudger Roller until it is captured by actuator arm.
4.
Run the following diagnostic tests, Deskew Flag, Tray {2-4} Pick Clutch and the
Tray {2-4} Solenoid.
5.
Check system grounding.
6.
Verify all doors and covers are fully closed and not moving during printing.
7.
Replace the Tray {2 - 4} Pick Clutch.
8.
Replace the Retard Roller (
REP 3.0.18
).
9.
Replace the Preheater (
REP 2.0.17
).
A3G
A3M
A3N
A3P
A3Q
Deskew Sensor time-out event during an auto drum maintenance cycle.
The deskew flag timed out waiting for the paper picked from Tray 2.
The deskew flag timed out waiting for the paper picked from Tray 3.
The deskew flag timed out waiting for the paper picked from Tray 4.
The deskew flag timed out waiting for the paper picked from Tray 1.
1.
Verify media is appropriate for the tray.
2.
Verify the tray is not overfilled and the guides are positioned correctly.
3.
Check for obstructions in the paper path.
4.
Test the appropriate Tray Solenoid.
5.
Test the appropriate Tray Pick Clutch.
6.
Ensure the take away rollers are in good condition.
7.
Test the take away roller using the diagnostic Paper Path Drive test.
8.
Replace the appropriate Separator Pad Assembly.
9.
Replace the Pick Assembly (
REP 3.0.18
).
A3R
Deskew sensor time-out during movement from exit roller to deskew roller when
duplexing print.
1.
Ensure the media is appropriate for two-sided printing. Not too short, not too
smooth.
2.
Check the condition of the Exit Roller and the Duplex Roller.
3.
Check the Front Door for obstructions or damage, replace the Front Door if nec-
essary.
4.
Test the operation of the exit roller and the duplex roller using diagnostic Duplex
Paper Lead Edge Times test.
5.
Test the deskew sensor using the diagnostic Sensors test.
B2C
Preheat exit sensor unexpected state during mechanical recovery.
1.
Clear jam and let printer finish mechanical recovery.
2.
Check system grounds.
Table 3 Jam Code Troubleshooting
Code Description / Procedure
B2F
B2S
Preheater exit sensor in unexpected state during fault.
Preheater exit sensor in unexpected state during stage.
1.
Check system grounds.
2.
Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity.
3.
Check the waste tray.
4.
Replace the Preheater (
REP 2.0.17
).
B2M
B2N
B2P
B2Q
The preheat flag tripped unexpectedly while picking paper from Tray 2.
The preheat flag tripped unexpectedly while picking paper from Tray 3.
The preheat flag tripped unexpectedly while picking paper from Tray 4.
The preheat flag tripped unexpectedly while picking paper from Tray 1.
1.
Test the Preheater Sensor using Service Diagnostics.
2.
Check system grounds.
B3M
B3N
B3P
B3Q
B3S
B3T
The preheat flag timed out waiting for the paper picked from Tray 2.
The preheat flag timed out waiting for the paper picked from Tray 3.
The preheat flag timed out waiting for the paper picked from Tray 4.
The preheat flag timed out waiting for the paper picked from Tray 1.
Preheater sensor timed out during stage.
Preheater Exit Sensor timed out during transfix.
1.
Verify media is appropriate for the tray.
2.
Check for paper path obstructions, ensure the Preheater plate moves freely.
3.
Replace the Tray 1 Separator Pad Assembly.
4.
Test the Preheater Exit Sensor using Service Diagnostics.
5.
Check the condition of the Deskew Rollers.
6.
Test the Deskew Clutch using Service Diagnostics.
7.
Run the Paper Path Drive test from Service Diagnostics.
8.
Replace the Preheater (
REP 2.0.17
), then retest.
C2C
C2D
C2E
C2F
C2K
C2M
C2N
C2P
C2Q
C2R
C2T
Strip flag unexpected event during mechanical recovery.
Strip flag unexpected state during warm-up.
Strip flag unexpected event during system ready.
Strip flag unexpected event during fault.
Strip flag unexpected event during Transfix Roller oiling.
The strip flag actuated unexpectedly when paper was picked from Tray 2.
The strip flag actuated unexpectedly when paper was picked from Tray 3.
The strip flag actuated unexpectedly when paper was picked from Tray 4.
The strip flag actuated unexpectedly when paper was picked from Tray 1.
Strip flag unexpected event during pick from the duplex path.
Strip flag unexpected event during transfix.
1.
Check system grounds.
2.
Check for paper tray overfill.
3.
Test the Strip Sensor using Service Diagnostics.
4.
Check the Stripper Blade for damage or debris.
5.
Run the Paper Lead Edge Times test using Service Diagnostics.
6.
Test the Deskew Clutch using Service Diagnostics.
7.
Replace the Stripper Carriage Assembly (
REP 2.0.12
), then retest.
Table 3 Jam Code Troubleshooting
Code Description / Procedure
Содержание Phaser 8860
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