Troubleshooting
108
Phaser 7100 Color Printer
User Guide
Label and Envelope Misfeeds
Probable Causes
Solutions
The label sheet is facing the wrong way in the
tray.
Load label sheets according to the instructions from the
manufacturer. Load labels face down in the Bypass Tray and face
up in all other trays.
Labels are missing, curled, or pulled away
from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly.
•
Load envelopes in the Bypass Tray only, with the print side down,
flaps closed and facing up, and the long edge leading into the
printer.
Note:
When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
•
Load large-size envelopes with the print side down, flaps open
and facing away from the printer.
Envelopes are wrinkling.
•
The heat and pressure of the laser printing process can cause
wrinkling.
•
Use supported envelopes. For details, see
Guidelines for Printing
Envelopes
on page 49.
Paper Jam Message Stays On
Probable Causes
Solutions
Some paper remains jammed in the printer.
Recheck the media path and make sure that you have removed all
of the jammed paper.
One of the printer doors is open.
Check the doors on the printer. Close any door that is open.
Note:
Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
Probable Causes
Solutions
Using paper of the wrong size, thickness, or
type.
Ensure that you are using the correct paper. For details, see
Supported Paper Sizes and Weights for Automatic 2-Sided Printing
on page 40.
Paper is loaded in the wrong tray.
The paper must be loaded in the correct tray. For details, see
Supported Paper
on page 38.
Tray is loaded with mixed paper.
Load the tray with only one type and size of paper.
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