Solving Fax Problems
Phaser® 6180MFP Multifunction Printer
8-19
Problems Sending Faxes
Symptom
Cause
Solution
The document is not scanned.
The document is too thick, too
thin, or too small.
Use the original glass to send
the fax.
The document is scanned at an
angle.
The document guides are not
adjusted to the width of the
document.
Slide the document guides to fit
the width of the document.
The fax received by the recipient
is blurry.
The document is incorrectly
positioned.
Position the document correctly.
The original glass is dirty.
Clean the original glass.
The text in the document is
written too faint.
Adjust the resolution.
There may be a problem with
the telephone connection.
Check the telephone line, and
then try sending the fax again.
There may be a problem with
the recipient’s fax machine.
Make a copy to check that this
machine is operating correctly,
and then, if the copy was
printed correctly, have the
recipient check the condition of
their fax machine.
The fax received by the recipient
is blank.
The document was sent with
the front side facing down
(when the ADF is used).
Load the document to be faxed
facing up.
Transmission is not possible.
The transmission procedure
may have been performed
incorrectly.
Check the transmission
procedure, and then try sending
the fax again.
The fax number may be
wrong.
Check the fax number.
The one-touch dial key or
speed dial may be incorrectly
programmed.
Check that the keys were
correctly programmed.
The telephone line may be
incorrectly connected.
Check the telephone line
connection. If it is
disconnected, connect it.
There may be a problem with
the recipient’s fax machine.
Contact the recipient.
