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Troubleshooting

Phaser 6121MFP Multifunction Printer
User Guide

184

Problems with the Printer

This section includes:
•

General Printer Problems

on page 184

•

2-Sided Printing Problems

on page 187

•

Printer Management Problems

on page 188

If you encounter a problem with your printer, use the following table to troubleshoot and fix the
problem. For additional troubleshooting information, see

Help Resources

on page 208.

Warning:

Never open or remove printer covers that are secured with screws unless specifically

instructed to do so in the manual. A high voltage component can cause electric shock. Do not try to
alter the printer configuration or modify any parts. An unauthorized modification can cause smoke
or fire.

Caution:

Probable causes of trouble are that the printer, computer, server or other hardware is not

correctly set for the network environment you are using, or a printer restriction has been exceeded.

General Printer Problems

Symptom

Cause

Solution

No power to the printer.

The power cord is not correctly
plugged into the outlet.

Turn off the printer if on, confirm
that the power cord is correctly
plugged in, then turn on the printer.

Something is wrong with the outlet
connected to the printer.

Plug another electrical device into
the outlet and see whether it
operates properly.

The power switch is not correctly
turned on.

Turn off the printer, then turn on
the printer.

The printer is connected to an
outlet with a voltage or frequency
that does not match the printer
specifications.

Use a power source with the
specifications listed in

Electrical

Specifications

on page 211.

The control panel displays the

Toner Low

message much

sooner than expected.

One of the toner cartridges may be
defective.

Remove the toner cartridges and
inspect them for damage. Replace
any that are damaged.

Printed with heavy toner coverage.

Check the paper specifications to
ensure you are using the correct
type. See

Paper Usage Guidelines

on page 53, and

Usable Paper

on

page 56. Also check that you are
using Xerox-approved toner.

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Содержание PHASER 6121MFP

Страница 1: ...on Italiano Guida dell utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U i...

Страница 2: ...S and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other coun...

Страница 3: ...ts 22 Standard Features 23 Available Configurations and Options 24 Control Panel 25 Control Panel General Setup 26 Setting the Panel Timeout 26 Setting the Power Saver Mode 26 Setting the Brightness o...

Страница 4: ...to Email 48 Setting Up Scanning to an FTP Server 49 Enabling the Printer for Faxing 50 5 Printing Supported Paper and Media 52 Paper Usage Guidelines 53 Auto Document Feeder Guidelines 53 Document Gla...

Страница 5: ...ive 96 Scanning to an FTP Server 97 Using the Scan Dashboard 98 Setting Up the Scan Dashboard 98 Scanning to Your Computer Using Push To Scan 100 Scanning to a Folder 101 Scanning to an Application on...

Страница 6: ...Paper for Printing Received Faxes 127 Delay Printing Received Faxes 127 Changing the Default Fax Receive Options 129 Receiving Faxes Manually 129 Changing the Default Fax Job Settings 130 Adding Fax...

Страница 7: ...enance Items 172 When to Order Supplies 172 Recycling Supplies 172 Checking Page Counts 173 Calibrating the Printer 174 Moving the Printer 175 11 Troubleshooting Troubleshooting Overview 178 Printing...

Страница 8: ...ntroller Specifications 213 A Regulatory Information Electromagnetic Interference 216 United States FCC Regulations 216 Canada Regulations 216 European Union 216 Copy Regulations 218 United States 218...

Страница 9: ...on page 10 Operational Safety on page 12 Maintenance Safety on page 14 Printer Symbols on page 15 Your printer and the recommended supplies have been designed and tested to meet strict safety require...

Страница 10: ...ing 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Laser Safety This printer complies with laser printer performa...

Страница 11: ...roperly grounded Electrical products may be hazardous if misused Do not place the printer in an area where people might step on the power cord Do not place objects on the power cord The power cord is...

Страница 12: ...f the printer Place the printer in a dust free area where there is adequate space for operation and servicing See Choosing a Location for the Printer on page 33 Do not store or operate the printer in...

Страница 13: ...the printer options and supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradat...

Страница 14: ...cally described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For informati...

Страница 15: ...erious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not touch components with this s...

Страница 16: ...Safety Phaser 6121MFP Multifunction Printer User Guide 16...

Страница 17: ...17 Features This chapter includes Main Components and Their Functions on page 18 Standard Features on page 23 Available Configurations and Options on page 24 Control Panel on page 25 Control Panel Gen...

Страница 18: ...Features Phaser 6121MFP Multifunction Printer User Guide 18 Main Components and Their Functions This section includes Front Views on page 19 Rear Views on page 21 Internal Components on page 22...

Страница 19: ...Auto document feeder cover 2 Control panel 2 Auto document feeder guides 3 Tray extension 3 Auto document feeder tray 4 Front door 4 Document output tray 5 Tray 1 5 Document stopper 6 Tray 1 dust cov...

Страница 20: ...User Guide 20 Phaser 6121MFP D with optional 500 sheet feeder 1 500 sheet feeder with tray cover optional for Phaser 6121MFP N or D configurations only 2 Lower feeder unit optional for Phaser 6121MFP...

Страница 21: ...MFP N and D printer configurations only 5 USB cable port 6 Network Ethernet connection Phaser 6121MFP N and D printer configurations only Phaser 6121MFP N Phaser 6121MFP D with duplex unit and 500 she...

Страница 22: ...Features Phaser 6121MFP Multifunction Printer User Guide 22 Internal Components 1 Fuser 2 Imaging unit 3 Toner cartridge 1 2 3 1 3 2...

Страница 23: ...control panel menu Cursor movement Controls the time the cursor takes to move to the next menu item column LCD Contrast Controls the brightness of the LCD panel on the control panel Speaker volume Ph...

Страница 24: ...s on page 209 Features 6121MFP S 6121MFP N 6121MFP D Print capability Yes Yes Yes Copy capability Yes Yes Yes Scan capability Limited to single scan via document glass Yes document glass and auto docu...

Страница 25: ...s 6 Navigation Menu select buttons Up Down arrow buttons Press to move through menus options Back Forward arrow buttons Press to move left and right through menus options 7 OK confirm button Press to...

Страница 26: ...control panel timeout 1 On the printer control panel press the Back Menu button to enter the System Menu then press the Down Arrow button to go to General Setup Press the OK button 2 At Panel Timeout...

Страница 27: ...look like 4 Press OK Setting the Control Panel Speaker Volume Note This setting only applies to Phaser 6121MFP N and D printer configurations The speaker volume controls how loud the button touch sou...

Страница 28: ...lso available at www xerox com office 6121MFPdocs Quick Start Tutorials English only www xerox com office 6121MFPdocs Video Tutorials Maintenance www xerox com office 6121MFPdocs Installation www xero...

Страница 29: ...ludes Installation and Setup Overview on page 30 Positioning and Connecting the Printer on page 33 Initial Setup at the Control Panel on page 35 Installing the Software on page 38 CentreWare Internet...

Страница 30: ...sure to read the notes they contain important information Not everything in this guide will apply to your printer configuration To know what does and does not apply you need to know what type of print...

Страница 31: ...for the Printer on page 33 3 Connect the printer to your computer using a USB cable and then connect the power cord See Connecting the Printer on page 34 4 Turn the printer on 5 Load paper into Tray 1...

Страница 32: ...the setup packet with the printer 7 Perform the initial setup at the printer control panel See Configuring the Phaser 6121MFP N or D on page 35 8 If your printer is connected via an Ethernet cable set...

Страница 33: ...an affect print quality Rapid heating of a cold room can cause condensation inside the machine directly interfering with image transfer 2 Ensure your printer has the proper amount of clearance for all...

Страница 34: ...If you have a Phaser 6121MFP S printer configuration you will connect the printer to your computer via a standard A B USB 2 0 cable If you have a Phaser 6121MFP N or D printer configuration and your...

Страница 35: ...After the printer is turned on for the first time you are prompted to select the language On the printer control panel use the Down Arrow button to select your language and then press the OK button 2...

Страница 36: ...signing the Printer s Network Address on page 36 Note If you are not sure what type of connection you have see What Type of Connection Do I Have on page 30 Accessing the General Setup Menu Note After...

Страница 37: ...e IP address provided by your IT service or Internet service provider ISP Press OK when finished 8 In the Subnet Mask line use the keypad to enter the Subnet Mask address and then press OK 9 In the Ga...

Страница 38: ...oftware for a network connected printer as shown below all of the drivers and utilities are installed automatically To install the drivers for your Phaser 6121MFP network connected printer 1 Verify th...

Страница 39: ...14 At the dialog box that appears telling you that the installation was successful click OK 15 The Product Registration screen appears Click Next and register your printer When you are done with regi...

Страница 40: ...s CD drive If the installer does not start by itself then navigate to the file Setup exe on the CD and double click it Note If the Software and Documentation CD is not available download the latest dr...

Страница 41: ...canner and tries to help you install the drivers 2 On your computer screen cancel the Windows Found New Hardware Wizard when it appears 3 Wait for the wizard to appear again and then cancel it again 4...

Страница 42: ...ll 6 Follow the instructions provided in the installation screens 7 When finished installing the printer driver install the scan driver The Scan Dashboard utility will install automatically after the...

Страница 43: ...computer s CD drive Installing the Drivers for Macintosh To access all features that come with your printer configuration you must do the following Install the printer and scan drivers Add the printe...

Страница 44: ...udes Adding the Printer OS X Version 10 3 on page 44 Adding the Printer OS X Version 10 4 on page 45 Adding the Printer OS X Version 10 5 on page 45 Adding the Printer OS X Version 10 3 To add the pri...

Страница 45: ...ck Add Note If your printer was not detected verify that the printer is on and that the Ethernet or USB cable is connected properly Adding the Printer OS X Version 10 5 To add the printer to your list...

Страница 46: ...re you can use the control panel buttons again However if you are logged in to CentreWare IS for 5 minutes the default setting without performing any activity your login session will time out and the...

Страница 47: ...on Printer User Guide 47 Scan and Fax Setup This chapter includes Setting Up Network Scanning Options on page 48 Enabling the Printer for Faxing on page 50 See also Online Support Assistant at www xer...

Страница 48: ...printer s address book see Adding Email Addresses to the Address Book on page 108 To configure the SMTP server settings 1 Open your computer s Web browser and type your printer s IP address into the...

Страница 49: ...ave Changes You can now scan to an email address For information on adding email addresses to the printer s address book see Adding Email Addresses to the Address Book on page 108 For information on s...

Страница 50: ...5 Select your country from the list and then press OK 6 Arrow down to Date Time and press OK 7 Using the keypad buttons enter the time do not press OK yet then enter the date in the format MM DD YY 8...

Страница 51: ...on Printer User Guide 51 Printing This chapter includes Supported Paper and Media on page 52 Loading Paper on page 59 Selecting Printing Options on page 63 Printing on Specialty Media on page 68 Print...

Страница 52: ...nter jams For best results use Xerox printing media specified for your Phaser 6121MFP printer They are guaranteed to produce excellent results with your printer To order paper or other specialty media...

Страница 53: ...use paper or other media from a new package See also Printing Envelopes on page 68 Printing Labels on page 69 Printing Custom Sizes on page 73 Auto Document Feeder Guidelines The auto document feeder...

Страница 54: ...lass Caution Do not press down extremely hard on a book spread on the document glass Duplex Unit Guidelines Note These guidelines apply to the Phaser 6121MFP D printer configuration only The optional...

Страница 55: ...oid moisture excessive humidity and heat above 35 C 95 F Avoid attics kitchens garages and basements for storing paper Inside walls are drier than outside walls where moisture can collect Store paper...

Страница 56: ...lain 60 128 gsm 16 34 lb Loading Capacity Holds up to 35 standard sheets Paper Tray 1 Multi purpose Paper Size A4 210 x 297 mm 8 2 x 11 5 in A5 148 x 210 mm 5 8 x 8 2 in B5 ISO 176 x 250 mm Envelopes...

Страница 57: ...an print clearly and without distortion This area is subject to both hardware limits the physical media size and the margins required by the machine and software constraints the amount of memory avail...

Страница 58: ...pient s address is printed Your printer supports printing on two sizes of envelope with long edge feed DL 100 x 220 mm and C6 114 x 162 mm Envelopes in DL size have a non printable area on the left an...

Страница 59: ...d it Always load paper short edge feed Loading Paper in Tray 1 Note Unless you have the optional 500 sheet feeder installed available only for Phaser 6121MFP N and D printer configurations all copies...

Страница 60: ...t is closed or remove the dust cover if the tray is in the down position with the dust cover in place see picture below on the left 2 Slide the width guides to the edge of the tray The width guides sh...

Страница 61: ...s on page 62 Loading Paper in the 500 Sheet Feeder Note These instructions are for Phaser 6121MFP N and D printer configurations with the optional 500 sheet feeder Tray 2 installed Only the following...

Страница 62: ...ual paper loaded in the trays otherwise print quality problems can occur To select the paper tray 1 Load the paper into the desired tray 2 On the printer control panel press the Copy button 3 On the p...

Страница 63: ...options click the Help button in the Printing Preferences dialog box to view the online help Selecting Options for an Individual Job Windows If you want to use special printing options for a particula...

Страница 64: ...ype of paper on which to print 1st Page Setting Specifies the paper source and type to be used for the first page of a print job Layout Pages Sheet Specifies how many pages to print on a single sheet...

Страница 65: ...sh OS X For detailed information on using the printer driver options click the question mark button in the printer driver dialog boxes to access the online help Mac OS X v 10 4 and 10 5 Quality Color...

Страница 66: ...Cover Page Print cover page When selected prints a cover page before or after the document Cover Page Type Classified Confidential Secret Standard Topsecret Unclassified Billing Info A field in which...

Страница 67: ...er page before or after the document Cover Page Type Classified Confidential Secret Standard Topsecret Unclassified Billing Info A field in which you can specify billing information to print on the co...

Страница 68: ...envelopes to seal before or during printing For best results maintain constant temperatures and relative humidity Do not use padded envelopes purchase envelopes that lie flat Remove air bubbles from...

Страница 69: ...Source drop down list select Tray 1 Multipurpose From the Paper Type drop down list select Envelope 8 From the Original Size drop down list select the appropriate envelope size either DL or C6 9 Selec...

Страница 70: ...tremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions may cause print quality problems or cause them to jam in the printer Rotate stock frequently Long...

Страница 71: ...nting and print one sheet at a time Print on card stock only from Tray 1 Load the card stock faceup in the tray Do not load card stock of mixed thicknesses in the tray at a time use only one thickness...

Страница 72: ...aper Type drop down list select either Thin cardstock or Thick cardstock as applicable for supported card stock weights see the section Paper Type Weight in the table Paper Tray 1 Multi purpose on pag...

Страница 73: ...the printer and select Properties In the Properties dialog box click the Printing Preferences button From an application s Print menu select your printer and then click the Properties button 2 In the...

Страница 74: ...utton 2 In the Basic tab from the Original Size list select a custom size you created 3 In the Output Size list select the same custom size 4 In the Paper Type list select Plain Paper or other availab...

Страница 75: ...6 Phaser 6121MFP Multifunction Printer User Guide 75 Copying This chapter includes Basic Copying on page 76 Adjusting Copy Options on page 78 Advanced Copying on page 81...

Страница 76: ...ies on the printer control panel keypad press the number button for the desired number of copies The number of copies displays in the upper right corner of the menu Note To reset the number of copies...

Страница 77: ...t button Use the Up Arrow button or Down Arrow button to select Yes and then press the OK button Note Print jobs are interrupted when you make copies or perform a scan When the copies are ready to pri...

Страница 78: ...example Tray 2 the 500 sheet feeder is optional and only available with Phaser 6121MFP N and D printer configurations 3 Press the Up Arrow or Down Arrow buttons to go to the desired option then press...

Страница 79: ...ault is 100 To reduce or enlarge the image 1 On the printer control panel press the Copy button 2 Press the Down Arrow button to go to Scale and then press the OK button 3 Do one of the following To s...

Страница 80: ...haser 6121MFP N and D printer configurations only Original Document Type Select the content type being copied text photo or mixed Lighten Darken Select the darkness or lightness of the copy Collate De...

Страница 81: ...owing page order when you select Collate On 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 Note You can produce collated output whether using the auto document feeder or making copies from the document glass Wit...

Страница 82: ...row button to go to Sides and then press the OK button Note The Sides Duplex function may be set to Off but that will change when you select 2 sided copying options 5 Press the Down Arrow button to se...

Страница 83: ...button to copy the other side of the stack in the auto document feeder 2 sided Copying from the Document Glass To create 2 sided copies 1 Position the first side or first page of the document facedown...

Страница 84: ...onto one side of one sheet of paper 1 Put the pages to copy faceup into the auto document feeder 2 On the printer control panel press the Copy button 3 Press the Down Arrow button to go to 2 Up and th...

Страница 85: ...ay be set to Off but that will change when you select 2 sided copy options 5 Press the Down Arrow button to select 1 2 if it is not already selected and then press OK 6 Select the orientation binding...

Страница 86: ...inter configurations ID Copy mode lets you copy the back and front of a document at full size onto one side of a single sheet of paper as shown in the illustration below The top two illustrations show...

Страница 87: ...OK After the second side is copied the page prints Copying Using Poster Copy Mode With Poster Copy the length and width of the copied document are each enlarged 200 and then printed on four pages Not...

Страница 88: ...press OK 6 Press the desired Start button Start Color for color Start B W for monochrome 7 The control panel prompts you to enter the length of the document being copied Use the keypad buttons to ente...

Страница 89: ...on page 96 Scanning to an FTP Server on page 97 Using the Scan Dashboard on page 98 Scanning to an Application on Your Computer on page 102 Adjusting Scanning Options on page 105 Adding Email Addresse...

Страница 90: ...ch are listed below Scanning from the Control Panel From the printer control panel you can Scan to email network connection required First you need to configure the email server in CentreWare IS For i...

Страница 91: ...a Folder on page 101 To assign settings to the Scan Dashboard Mode buttons see Setting Up Scan Mode Buttons on page 99 Scan to applications on your computer You will need to set up scanning to the ap...

Страница 92: ...als faceup with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals Note Do not load more than 35 pages per scan job into the auto document feeder D...

Страница 93: ...Email is the default press OK If Scan To is set to something else then arrow down to Email and press OK 5 To select the recipient do one of the following Enter the email address using the alphanumeric...

Страница 94: ...number then uppercase letters This cycling behavior only works when the keypad is in letter mode not number mode For example if you press the 5 button three times while in number mode the result is 55...

Страница 95: ...up to Search and press OK again b At the Search menu enter the first letter of the entry name and then press OK Note If you are entering more than the first letter in the name you will need to match t...

Страница 96: ...o the USB port on the front of the printer 3 On the printer control panel press the Scan button 4 Select the desired scan settings See Adjusting Scanning Options on page 105 5 Press the desired Start...

Страница 97: ...ol panel press the Scan button 3 At the Scan To prompt press the Down Arrow button to select FTP and then press the OK button 4 At the Speed Dial prompt enter the Speed Dial entry number of the FTP se...

Страница 98: ...to a variety of destinations using settings you assign to the Scan Dashboard buttons For example you can assign scan settings to the Start buttons and Scan Mode buttons on the Scan Dashboard and you...

Страница 99: ...select the desired scan options 12 In the Destination section in the corresponding fields select the file format default file name and the folder destination for where you want the scans to go 13 Clic...

Страница 100: ...ument feeder or position it on the document glass 2 On the printer control panel press the Scan button 3 The menu should show Scan To selected Press the OK button 4 Select Scan to PC and press OK 5 Pr...

Страница 101: ...Programs Xerox Office Printing Phaser 6121MFP Scan Dashboard Phaser 6121MFP Scan Dashboard 2 In the Scan Modes section of the Scan Dashboard do one of the following To scan an image click the Scan Ima...

Страница 102: ...ation s menu item used to acquire the image For example if you are using Microsoft Word Office 2003 and prior to place an image in a document a Click Insert choose Picture then select From Scanner or...

Страница 103: ...he preview finishes you can alter the page size of the final scan by clicking one of the corner squares the corner squares change from brown to green and dragging the outline to the desired size 6 Cli...

Страница 104: ...er USB to Macintosh OS X 1 Open the Image Capture application Note Other TWAIN applications such as Adobe Photoshop will also work 2 A device scanner window automatically appears and a preview scan of...

Страница 105: ...ou can change the scan resolution to fit the way you plan to use the scanned image Scan resolution affects both the size and image quality of the scanned image file The higher the scan resolution the...

Страница 106: ...tent being scanned Mixed Text with images or photos Text Text only Photo Photos only 5 Press OK Setting the Default Scan Destination The default scan destination is the one that follows the Scan To pr...

Страница 107: ...ter control panel press the Scan button 2 Select the scan destination and then press the OK button 3 Press the Down Arrow button to move through the menu settings Select a setting to change and then p...

Страница 108: ...4 At Speed Dial use the keypad to enter an available entry number 01 through 220 If the entry number is already taken the menu will display Not Available If this happens try the next consecutive numb...

Страница 109: ...4 Go to the first empty field On the right click Create 5 In the field for selecting the entry type choose Email and then click Next 6 Enter the person s name and email address in the corresponding f...

Страница 110: ...Email Speed dial entries 001 through 220 are for fax numbers and email addresses 7 On the right side of the MCC window click New Contact 8 In the Type section select Email and then in the next section...

Страница 111: ...and then click Fax Email The list of fax number and email address entries appears in the window on the right 7 In the window on the right note the speed dial number for the entry you want to add to a...

Страница 112: ...Email tab The Speed Dial List page displays banks of speed dial entry fields Speed dial entries 221 through 250 are for FTP server locations 4 In the Speed Dial Index Scan to Server section click the...

Страница 113: ...the navigation pane select the next available Scan To Server entry number In the right pane of the MCC window click the New Contact button 8 In the Speed Dial List Scan To Server dialog box complete t...

Страница 114: ...Scanning Phaser 6121MFP Multifunction Printer User Guide 114...

Страница 115: ...ge 125 Changing the Default Fax Job Settings on page 130 Adding Fax Numbers to the Address Book on page 131 Managing Fax Functions on page 136 Note This chapter applies to Phaser 6121MFP N and D print...

Страница 116: ...ssume you have installed the necessary software For more information see Installing the Software on page 38 Note Before faxing you need to set the country code and fax number for the printer If you di...

Страница 117: ...d select the desired page size and then press OK Note Depending on your default fax settings the printer either first scans the pages dials and waits for a connection before sending the fax or the pri...

Страница 118: ...rmation page that prints after the fax is sent To change fax send default options see Changing the Default Fax Send Options on page 123 Sending a Fax Manually Using the On Hook Button When sending a f...

Страница 119: ...size resolution page orientation and fax numbers You can do this from within the application or you can go directly to the fax driver from the Windows Printer and Faxes window To set up fax printing...

Страница 120: ...ual on page 120 Faxing to a Group on page 121 You can create and save fax information for individuals or groups to whom you often send faxes This saves time so that you can quickly select saved names...

Страница 121: ...Book on page 131 To send a fax to a group in the Address Book 1 Place the document to be faxed on the document glass or in the auto document feeder 2 On the printer control panel press the Fax button...

Страница 122: ...n Dial and press OK 5 Arrow down to Delay Send TX and then press OK 6 In the Send Time row use the alphanumeric keypad buttons to enter the time to send the fax Use the 24 hour format 00 00 to 23 59 7...

Страница 123: ...ailed illustrations not photos Standard Photo for documents containing standard photos Fine Photo for photos needing higher resolution Super Fine Photo for photos needing the highest resolution 4 Pres...

Страница 124: ...the resolution of the scanned image being faxed Send Mode Scan then Dial default or Dial then Scan Header On or Off When On transmission source information is included in the fax transmission date and...

Страница 125: ...ptions To change the Receive Mode 1 On the printer control panel press the Fax button 2 Press the Down Arrow button to go to Fax Default Setup and then press the OK button 3 Arrow down to Receive Opti...

Страница 126: ...BX private branch exchange provider If you do not know which ringtone to use contact your PBX provider to determine which pattern is used for fax numbers To set up Distinctive Rrington Pattern Detecti...

Страница 127: ...r control panel press the Back Menu button 2 Press the Down Arrow button to go Paper Setup and then press the OK button 3 Select Tray 1 Paper and press OK 4 Select the paper type either Plain Paper or...

Страница 128: ...he Off Time you specified Note If you specified a password you will need it to cancel a scheduled Memory Receive However if you forget the password and do not want to wait for the time to expire you c...

Страница 129: ...Default and then press OK All stored faxes will print See also Fax Default Setup Menu on page 154 Receiving Faxes Manually Faxes can be received manually when a phone is connected to the printer and...

Страница 130: ...x button 2 Press the Down Arrow button to go to Fax Default Setup and then press the OK button 3 Use the Up Arrow or Down Arrow buttons to select the setting you want to change then press OK 4 Change...

Страница 131: ...t Entry press the OK button 3 At New Entry press OK 4 At Speed Dial use the keypad buttons to enter an available entry number 01 through 220 If the entry number is already taken the menu will display...

Страница 132: ...peed Dial entry and then at Add press OK again 10 Repeat step 9 to add additional Speed Dial entries to this Group Dial entry When finished leave the Address Book menu by pressing the Back Menu button...

Страница 133: ...ers to a Group from CentreWare IS To create fax number Group Dial entries 1 Open your computer s Web browser and type your printer s IP address into the address field If you do not know your printer s...

Страница 134: ...icon in the row 5 In the navigation pane on the left click the plus sign next to Address Book to expand it 6 Expand Speed Dial and then click Fax Email The list of fax number entries appears in the w...

Страница 135: ...icon in the row 5 In the navigation pane on the left click the plus sign next to Address Book to expand it 6 Click Fax Email The list of fax number entries appears in the window on the right 7 In the...

Страница 136: ...n on page 152 To enable fax reports 1 On the printer control panel press the Fax button 2 Press the Down Arrow button to go to Fax Default Setup and then press the OK button 3 Arrow down to Report Set...

Страница 137: ...k button 2 At Add Edit Entry press the OK button 3 Arrow down to Print Address List and then press OK Note Once the Address Book starts printing there is no way to stop the process so keep in mind tha...

Страница 138: ...Faxing Phaser 6121MFP Multifunction Printer User Guide 138...

Страница 139: ...tion Printer User Guide 139 Control Panel Menus This chapter includes Menu Map on page 140 Navigating the Control Panel Menus on page 141 System Menu on page 142 Copy Menu on page 146 Scan Menu on pag...

Страница 140: ...enu headings that you can use to help you navigate the control panel menus To print the Menu Map 1 On the printer control panel press the Back Menu button 2 At Print Menu Map press the OK button to pr...

Страница 141: ...to a previous menu level when in a menu OK Accept Confirm selection Up arrow moves cursor up Down arrow moves cursor down Move between options in a menu Forward arrow moves cursor to the right Back ar...

Страница 142: ...u on page 152 Print Config Page Prints the Configuration page showing printer configuration information such as current default settings toner cartridge information network information Phaser 6121MFP...

Страница 143: ...etup Phaser 6121MFP N or D printer configurations only This sub menu gives you access to connection type settings Network Setup Used to configure connection to a network Email Setup Used to configure...

Страница 144: ...ssed and when the action takes place This setting controls the length of that delay Key Repeat Rate The rate at which an incremental setting such as Scale changes as it reaches the desired setting For...

Страница 145: ...aper size Duplex Speed Phaser 6121MFP N or D printer configurations only Controls speed of 2 sided printing and copying functions Automatic default The printer will choose the processing speed based o...

Страница 146: ...th images photos at higher resolution Photo Photos only Fine Photo Photos only at higher resolution Text Text only Fine Text Text only at higher resolution Sides Phaser 6121MFP D printer configuration...

Страница 147: ...with the optional 500 sheet feeder installed Specifies the default tray to use as the paper source for copies If you do not have Tray 2 installed optional only for Phaser 6121MFP N and D printer conf...

Страница 148: ...t Units setting for Phaser 6121MFP N and D printer configurations is located in the Device Setup menu in the Fax Defaults menu Specifies the unit of measurement used when setting paper and copy sizes...

Страница 149: ...TIFF PDF or JPEG Original Specifies the type of content being scanned from the original document Mixed Text with images photos Text Text only Photo Photos only Darken Specifies how light or dark the...

Страница 150: ...ultiple attached files Note that to receive multiple file attachments the recipient s email application must support divided transmissions Lighten Darken Specifies how light or dark the resulting scan...

Страница 151: ...haser 6121MFP Multifunction Printer User Guide 151 Subject Phaser 6121MFP N or D printer configurations only Specifies information in the Subject line of an email when sending scans to an email addres...

Страница 152: ...nu Item Contents Fax To Specifies whether you want to use the keypad Speed Dial entries or address book to enter the fax number Quality Specifies the resolution of the faxed image dots per inch Standa...

Страница 153: ...ctivity Pending Fax List Contains list of stored fax jobs scheduled to run at a set time Preview Pending Contains preview of selected pending fax Last 60 Records Contains date time destination and con...

Страница 154: ...pound sign is entered before the fax number when sending a fax Note For South African customers when making external calls from a PBX the access digit should be followed by a pause dialing character...

Страница 155: ...ve Print Receive Mode Forward Footer Select Tray Reset to Default For details see Fax Receive Option Menu on page 156 Fax Report Setup Activity Report Provides information about completed fax jobs Fax...

Страница 156: ...fax Dial then Scan The printer dials and connects to the destination before scanning the documents to fax Header On Sender information is included in the fax transmission date and time transmitter s...

Страница 157: ...ern if the call is a voice phone call or a fax Forward Specifies whether the printer should forward incoming faxes to a specified destination and whether to print before forwarding On Faxes received w...

Страница 158: ...Control Panel Menus Phaser 6121MFP Multifunction Printer User Guide 158...

Страница 159: ...ction Printer User Guide 159 Maintenance This chapter includes Cleaning the Printer on page 160 Ordering Supplies on page 171 Checking Page Counts on page 173 Calibrating the Printer on page 174 Movin...

Страница 160: ...iners contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire Warning Do NOT remove the covers or guards that...

Страница 161: ...s regularly clean the glass areas of your printer and the glass cover This helps avoid output with streaks smears and other marks that transfer from the glass area while scanning documents Use a lint...

Страница 162: ...e problems Never use cleaning agents other than water or neutral detergent Regular cleaning keeps the menu display and control panel free from dust and dirt To remove finger prints and smudges clean t...

Страница 163: ...abeled area found on or near the heat roller in the fuser when hot You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it until the printer has cooled down su...

Страница 164: ...uch the PC drum or the transfer belt on the imaging unit see pictures below 3 Lay the imaging unit down horizontally in a clean dry place away from direct sunlight Cover the unit if you plan to have i...

Страница 165: ...he optional 500 sheet feeder installed 1 If your printer configuration includes the duplex unit you must remove it For instructions see the Remove Duplex Unit instruction sheet that came packaged with...

Страница 166: ...on top of the 500 sheet feeder 6 Open Tray 1 and reattach the dust cover 7 If you removed the duplex unit reinstall it If there is no duplex unit but you removed the locking pins reinstall them For in...

Страница 167: ...Maintenance Phaser 6121MFP Multifunction Printer User Guide 167 2 Clean the feed rollers by wiping them with a soft dry cloth 3 Close the duplex unit door 6121 051...

Страница 168: ...and then press the OK button 3 Arrow down to Clean Laser Lens and press OK The printer automatically rotates the toner cartridge unit so you can remove the magenta cartridge to make accessing the lase...

Страница 169: ...imaging unit as shown a Close the front cover b Wait until the toner cartridge has finished rotating and the menu instructs you to remove the imaging unit and clean the glass Lift the printer top c G...

Страница 170: ...problems 7 For best results stand to one side of the printer so you can easily see the glass laser window Clean the laser lens window by wiping it with a soft dry cloth as shown Warning The area arou...

Страница 171: ...nter control panel press the Back Menu button to enter the System Menu b Press the Down Arrow button to go to Print Config Page and then press OK The Configuration page will print The printer s serial...

Страница 172: ...page 179 You can check the status of the imaging unit to see what percentage of its life span remains 1 On the printer control panel press the Back Menu button 2 Press the Down Arrow button to go to...

Страница 173: ...dress field If you do not know your printer s IP address see Finding Your Printer s IP Address on page 37 2 Click the Login button on the CentreWare IS page A password is not required 3 On the System...

Страница 174: ...d 200 pages have printed since the last calibration A big temperature or humidity change has occurred The printer is restarted after settings have been changed Normally you would not need to perform a...

Страница 175: ...f your printer configuration includes the duplex unit and attachment if you do not have the 500 sheet feeder remove these and move them separately For instructions on how to remove the duplex unit see...

Страница 176: ...attachment if you do not have the 500 sheet feeder reattach it See the Install Duplex Unit instruction sheet that came packaged with the printer 2 Fold out Tray 1 add paper and replace the dust cover...

Страница 177: ...roubleshooting Overview on page 178 Control Panel Messages on page 179 Problems with the Printer on page 184 Print Quality Problems on page 189 Paper Jams on page 194 Problems with Faxing on page 203...

Страница 178: ...e Configuration page prints Printing Printer Test Pages The printer s test pages and demo page show the printer s current ability to print color grayscale etc You can use these pages when you need to...

Страница 179: ...Waiting The printer is waiting to print Printing The printer is printing Searching The printer is searching data such as entries in the address book Scanning The printer is scanning the document Warmi...

Страница 180: ...aracters to search on and then perform the search again Imaging Unit life at end of life Replace It is time to replace the imaging unit Replace the imaging unit Imaging Unit Low The imaging unit is ne...

Страница 181: ...e no destination has been registered with the specified Speed Dial or Group Dial number Directly type in the destination address for the scan data or register a Speed Dial destination or Group Dial de...

Страница 182: ...The maximum number of 236 destinations for the scan data has been reached Send the data and then try scanning again Otherwise delete unnecessary destinations before adding the desired ones Toner life...

Страница 183: ...imaging unit incompatible with the printer is installed Replace the imaging unit with a correct one xxx is disabled The TCP IP FTP SMTP or SMB settings are disabled Enable the TCP IP FTP SMTP or SMB...

Страница 184: ...d General Printer Problems Symptom Cause Solution No power to the printer The power cord is not correctly plugged into the outlet Turn off the printer if on confirm that the power cord is correctly pl...

Страница 185: ...inter is set to Energy Saver mode It takes more time for printing to start in Energy Saver mode A toner cartridge for a different region or an unapproved toner cartridge is installed the printer contr...

Страница 186: ...rect Both the printer driver and the application have been set for collation For 2 up copying on multiple copies choose Collate only in the printer driver s Basic tab Do not set collation in the appli...

Страница 187: ...opying you can change the duplexing speed To change the duplexing speed 1 On the printer control panel press the Back Menu button to enter the System Menu then press the Down Arrow button to go to Gen...

Страница 188: ...printer s IP address into the Web browser address field Verify that your printer is correctly connected to the network If a password has been created to access the printer settings in CentreWare IS ve...

Страница 189: ...ct it for damage If it is damaged replace it The media is moist from humidity Remove the moist media and replace it with new dry media Adjust the humidity in the media storage area The media set in th...

Страница 190: ...setting Select a lighter copy density See Making the Image Lighter or Darker on page 79 The document was not pressed close enough against the document glass Position the document so that it is pressed...

Страница 191: ...the toner cartridges may be defective Remove the toner cartridges and inspect them for damage Replace any that are damaged The imaging unit may be defective Remove the imaging unit and inspect it for...

Страница 192: ...at are defective The imaging unit may be defective Remove the imaging unit and inspect it for damage If damaged replace it Image defects The laser lens is dirty Clean the laser lens See Cleaning the L...

Страница 193: ...iation The top cover or front door is open during printer calibration Close the cover or door and then perform a color calibration See Calibrating the Printer on page 174 Gradations are not adjusted c...

Страница 194: ...dry location away from moisture and humidity Always adjust the media guides in Tray 1 after inserting the media a guide that is not properly adjusted can cause poor print quality media misfeeds and pr...

Страница 195: ...gh the parts of the printer will help you locate misfed media 1 Auto document feeder media feed rollers 4 Output tray 2 Document feed tray 5 Imaging unit 3 Document output tray 6 Toner cartridge carou...

Страница 196: ...e careful not to touch the printed face when removing the misfed media Make sure not to spill any toner inside the printer Warning Unused toner can mess your hands clothes or anything else it gets on...

Страница 197: ...t until the printer has cooled down sufficiently To avoid injury switch off the printer and wait 20 minutes for the fuser to cool Caution Do not touch the PC drum and the transfer belt on the imaging...

Страница 198: ...n the picture below left Note If the media cannot be removed from below the fuser carefully raise the fuser cover and then remove the media from above the fuser as illustrated above right Warning The...

Страница 199: ...ng the unit 8 Close the printer top Clearing Jams at Tray 1 1 Remove the dust cover from Tray 1 2 Carefully pull out the misfed paper Note If the paper cannot be removed instead of pulling on it with...

Страница 200: ...at the Auto Document Feeder 1 Open the auto document feeder feed cover and remove any paper in the auto document feeder tray 2 Open the auto document feeder cover and gently remove any misfed paper t...

Страница 201: ...y remove the dust cover from Tray 1 and close the tray 3 Remove the dust cover from the 500 sheet feeder and remove all the paper from the tray 4 Fan the paper and align its edges 5 Press down the tra...

Страница 202: ...ully pull out the misfed paper Note Always remove the paper in the direction shown in the picture above on the right 2 If the misfeed occurs at the bottom feed slot and the paper does not stick out fa...

Страница 203: ...ge 206 If the fax cannot be sent correctly refer to the following table and then perform the indicated operation If the fax still cannot be sent correctly even after performing the described operation...

Страница 204: ...t is printed too faint Adjust the resolution or the density See Setting the Fax Resolution on page 123 and Making the Image Lighter or Darker on page 123 There may be a problem with the telephone conn...

Страница 205: ...service or try to troubleshoot VOIP For more information go to www soft switch org Symptom Cause Solution The received fax is blank There may be a problem with the telephone connection or with the ca...

Страница 206: ...Press the Fax button and then check the error details To print a received fax change the paper type setting to Plain Paper and the paper size to Letter A4 or Legal whichever is in the paper tray Commu...

Страница 207: ...x the size of the data for the scanned image has exceeded the capacity of the memory If Memory Receive mode is set to On cancel the Memory Receive mode and print received documents stored in the print...

Страница 208: ...acing Supplies www xerox com office 6121MFPdocs Troubleshooting www xerox com office 6121MFPdocs Recommended Media List Europe www xerox com europaper North America www xerox com paper Online Support...

Страница 209: ...uide 209 Printer Specifications This chapter includes Physical Specifications on page 210 Environmental Specifications on page 210 Electrical Specifications on page 211 Performance Specifications on p...

Страница 210: ...dth 405 mm 15 9 in Height 427 mm 16 8 in Depth 423 mm 17 in with Tray 1 loaded 443 mm 17 4 in Weight 20 8 Kg 45 9 lb Optional 500 Sheet Feeder Width 411mm 16 2 in Height 116 mm 4 6 in Depth 560 mm 22...

Страница 211: ...r Consumption These specifications are for the printer configuration with the duplex unit Phaser 6121MFP D and the optional 500 sheet feeder ENERGY STAR qualified product Color copy and printing 120 V...

Страница 212: ...printer configurations only Color 3 cpm 600 x 300 dpi B W 10 cpm 600 x 300 dpi B W 20 cpm 300 x 300 dpi Copy resolution 600 x 600 dpi x 1 bit Scan speed Phaser 6121MFP N or D printer configurations o...

Страница 213: ...sor RISC CPU 120 MHz Memory RAM 128 Mb SDRAM Flash ROM 4 Mb for F W Optional Not available Hard Disk Not supported Host I F USB 2 0 480 Mbps Item Specification Controller structure Main board NCU boar...

Страница 214: ...Printer Specifications Phaser 6121MFP Multifunction Printer User Guide 214...

Страница 215: ...ultifunction Printer User Guide 215 Regulatory Information This chapter includes Electromagnetic Interference on page 216 Copy Regulations on page 218 Fax Regulations on page 221 Material Safety Data...

Страница 216: ...can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the...

Страница 217: ...sed properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables...

Страница 218: ...ovided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is i...

Страница 219: ...military discharge certificates may be photographed 10 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Treasur...

Страница 220: ...a state other than Canada 7 Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada 8 Documents regi...

Страница 221: ...onnect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is...

Страница 222: ...y a Xerox Service Representative or an authorized Xerox Service provider This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the w...

Страница 223: ...connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional...

Страница 224: ...this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact...

Страница 225: ...25 Material Safety Data Sheets For Material Safety Data information regarding your Phaser 6121MFP go to North America www xerox com msds European Union www xerox com environment_europe For the Custome...

Страница 226: ...Regulatory Information Phaser 6121MFP Multifunction Printer User Guide 226...

Страница 227: ...United States you may also refer to the Electronic Industries Alliance website www eiae org Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries S...

Страница 228: ...nt your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information Professional Business Environment In accordance with European legislation...

Страница 229: ...revent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old produ...

Страница 230: ...230 Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive Removal Batteries...

Страница 231: ...FTP server destinations in 112 cleaning 500 sheet feeder feed rollers 165 auto document feeder feed rollers 165 control panel 162 document cover 161 document glass 161 duplex unit feed rollers 166 las...

Страница 232: ...lope printable area 58 envelope printing 68 envelope printing guidelines 68 environmental specifications 210 error messages 179 extension cord 10 F Fax COMM Setup Menu 154 Fax Default Setup Menu 154 F...

Страница 233: ...sources 28 Installation Guide 28 Quick Use Guide 28 technical support 28 video tutorials 28 initial printer mode 27 installing drivers Macintosh 43 Windows network 38 Windows USB 40 installing softwar...

Страница 234: ...r types 52 selecting for paper trays 62 paper usage guidelines 53 pauses inserting in fax numbers 137 Phaser 6121MFP PC FAX driver installing 39 42 using 119 Phaser 6121MFP N or D initial setup at the...

Страница 235: ...ations 209 210 printer Start button defaults 98 printer status messages 179 printer test pages 178 printer type 30 printer usage report 173 printer views front 19 internal components 22 rear 21 printe...

Страница 236: ...83 size mismatch setting 144 SMTP email server configuring in CentreWare IS 48 software installation 38 Macintosh 43 Windows 38 software installation overview 30 sorting copies 81 speaker volume 144 s...

Страница 237: ...Index Phaser 6121MFP Multifunction Printer User Guide 237 Z zoom ratio See scale...

Страница 238: ...Index Phaser 6121MFP Multifunction Printer User Guide 238...

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