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Common Problems
Xerox® Phaser® 3020
User Guide
103
Dropouts
If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist spots on its
surface. Try a different brand of paper. (See
Media Guidelines
.)
• The paper is damaged. The manufacturing processes can cause some areas to reject
toner. Try a new ream or brand of paper.
• Change the printer option and try again. Go to
Printing Preferences
in Easy Printer
Manager or CWIS
,
select the
Paper
tab, and set type to
Thick
. (See
Paper and
Media
.)
• If these steps do not correct the problem, contact a service representative.
White Spots
If white spots appear on the page:
• The paper is too rough and dirt from the paper falls to the inner areas of the
machine on to the transfer roller. Clean the inside of your machine. (See
Cleaning
the Machine
.)
• The paper path may need cleaning. (See
C
leaning the Machine
.)
Vertical lines
If black vertical streaks appear on the page, the surface (drum part) of the print
cartridge inside the machine has probably been scratched.
• Remove the print cartridge and install a new one. (See
Replacing the Print Cartridge
.)
If white vertical streaks appear on the page the inside of the machine may be dirty.
• Clean the inside of your machine. (See
Cleaning the Machin
e.
)
If these steps do not correct the problem, contact a service representative.
Background
If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper. (See
Media Specifications
.)
• Check the environmental conditions: very dry conditions or a high level of humidity
(higher than 80% RH) can increase the amount of background shading.
• Remove the old print cartridge and install a new one. (See
Replacing the Print
Cartridge
.)
Toner smear
If toner smears on the page:
• Clean the inside of the machine. (See
Cleaning the Machine.
)
• Check the paper type and quality. (See
Media Guidelines
.)
• Remove the print cartridge and install a new one. (See
Replacing the Print Cartridge
.)
Condition
Suggested Solutions
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Содержание Phaser 3020BI
Страница 1: ...July 2014 Xerox Phaser 3020BI User Guide ...
Страница 8: ...Contents Xerox Phaser 3020 User Guide viii ...
Страница 11: ...Machine Overview Xerox Phaser 3020 User Guide 3 Rear View 1 USB Port 2 Power Receptacle ...
Страница 72: ...Printing Using Unix Xerox Phaser 3020 User Guide 64 ...
Страница 89: ...Xerox Phaser 3020 User Guide 81 6 Maintenance This chapter includes Consumables General Care Software Update ...
Страница 118: ...Further Assistance Xerox Phaser 3020 User Guide 110 ...
Страница 128: ...Environmental Specifications Xerox Phaser 3020 BI User Guide 120 ...
Страница 137: ...Xerox Phaser 3020 Printer User Guide 129 10 Regulatory This chapter includes Basic Regulations Material Safety Data ...
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