Xerox Phaser 3020BI, Руководство пользователя, Страница: 109 / 150

Common Problems
Xerox® Phaser® 3020
User Guide
101
Half the page is blank. The page orientation setting
may be incorrect. • Change the page orientation in your
application. See the printer driver
help screen.
The paper size and the paper
size settings do not match. • Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
• Or, ensure that the paper size in the
printer driver settings matches the
paper selection in the software
application settings you use.
The machine prints, but the
text is wrong, garbled, or
incomplete. The machine cable is loose or
defective. • Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
• Try a new machine cable.
The wrong printer driver was
selected. • Check the application’s printer
selection menu to ensure that your
machine is selected.
The software application is
malfunctioning. • Try printing a job from another
application.
The operating system is
malfunctioning. • Exit Windows and reboot the
computer. Turn the printer off and
back on again.
If you are in a DOS
environment, the font setting
for your machine may be set
incorrectly. • Change the font setting. You can set
the font from Device Settings in
Xerox Easy Printer Manager on your
PC.
Pages print, but they are blank. The print cartridge is defective
or out of toner. • Redistribute the toner to check if
there is still toner left in the
cartridge. (See
Redistributing Toner .)
• If necessary, replace the print
cartridge (see Replacing the Print
Cartridge ).
The file may have blank pages. • Check the file to ensure that it does
not contain blank pages.
Some parts, such as the
controller or the board, may be
defective. • Contact a service representative.
Condition Possible Cause Suggested Solutions