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Common Problems
Xerox® Phaser® 3020
User Guide
106
Common Windows Problems
Note:
Refer to the Microsoft Windows User Guide supplied with your computer for further
information on Windows error messages.
Curl
If the printed paper is curled or paper does not feed into the machine:
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidity can cause
paper curl. (See
Media Guidelines.
)
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go to
Printing Preferences
, click
Paper
tab,
and set type to
Thin
.
An unknown image
repetitively
appears on a few
sheets, or loose
toner, light print, or
contamination
occurs.
• Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.
The high altitude may affect the print quality, such as loose toner or light imaging.
Change to the correct altitude setting for your machine.
Condition
Suggested Solutions
“File in Use” message appears during installation.
• Exit all software applications. Remove all software
from the printer’s startup group, then restart
Windows. Re-install the printer driver.
“General Protection Fault”, “Exception OE”, “Spool
32”, or “Illegal Operation” messages appear.
• Close all other applications, reboot Windows and
try printing again.
“Fail To Print”, “A printer timeout error occurred”
messages appear.
• These messages may appear during printing. Just
keep waiting until the machine finishes printing.
If the message appears in standby mode or after
printing has been completed, check the
connection and/or whether an error has occurred.
Condition
Suggested Solutions
Содержание Phaser 3020BI
Страница 1: ...July 2014 Xerox Phaser 3020BI User Guide ...
Страница 8: ...Contents Xerox Phaser 3020 User Guide viii ...
Страница 11: ...Machine Overview Xerox Phaser 3020 User Guide 3 Rear View 1 USB Port 2 Power Receptacle ...
Страница 72: ...Printing Using Unix Xerox Phaser 3020 User Guide 64 ...
Страница 89: ...Xerox Phaser 3020 User Guide 81 6 Maintenance This chapter includes Consumables General Care Software Update ...
Страница 118: ...Further Assistance Xerox Phaser 3020 User Guide 110 ...
Страница 128: ...Environmental Specifications Xerox Phaser 3020 BI User Guide 120 ...
Страница 137: ...Xerox Phaser 3020 Printer User Guide 129 10 Regulatory This chapter includes Basic Regulations Material Safety Data ...
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