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XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE

9-1

Maintenance and support

services

This chapter provides information on the services Xerox provides to
help you keep your DocuPrint printer running efficiently. It describes
the services available to you and how to take advantage of these
services.

Note:

The support services described in this chapter apply to the

United States only. For information on the support services available
internationally, consult your Xerox representative.

Xerox Customer Services Support Center

Before calling your Customer Service Support Center, make sure
you have tried the corrective actions described in the

Troubleshooting

Guide

. If a problem persists, gather the necessary

information and call your customer service support center (or contact
your local Xerox operating company).

Refer to the

Troubleshooting Guide

chapter “Calling for service” for

the information you should have ready when you call.

In the United States, call the following number to report DocuPrint
hardware or software problems:

1-800-822-2979

Note:

This phone number is attached to your printer at installation

time.

Содержание DocuPrint 92C NPS

Страница 1: ...Xerox DocuPrint Network Printer Series Guide to Performing Routine Maintenance for Model 92C NPS Version 7 1 August 2000 721P87431 ...

Страница 2: ...out limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P87431 Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Products and trademarks of other companies are also acknowledged Changes are periodically made to thi...

Страница 3: ... ONLY XEROX SERVICE REPRESENTATIVES HAVE ACCESS TO THESE PANELS Ozone information This product produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air The environmental parameters specified in the Xerox installation instructions ensure that concentration levels are within safe limits If you need additional information concerning ozone ca...

Страница 4: ... not specifically described in this documentation Never remove any covers or guards that are fastened with screws There are no operator serviceable areas within these covers Never override electrical or mechanical interlocks Never use supplies or cleaning materials for other than their intended purposes Keep all materials out of the reach of children Never operate the equipment if you notice unusu...

Страница 5: ...Output trays 2 1 Checking and unloading dual stacker trays 2 1 Checking and unloading the stitcher stacker tray 2 3 Checking and unloading sample tray 2 4 3 Stitcher wire 3 1 4 Fuser lubricant and pressure roll wiper 4 1 Adding fuser lubricant 4 1 Replacing the pressure roll wiper 4 4 5 Inks 5 1 Adding dry ink 5 1 Exchanging Customer Changeable Units CCUs 5 5 Removing the CCU 5 5 Inserting a CCU 5...

Страница 6: ... 8 Cleaning 8 1 Cleaning the keyboard monitor and the exterior of the Printer Controller 8 1 Cleaning the 4mm cartridge tape drive 8 2 9 Maintenance and support services 9 1 Xerox Customer Services Support Center 9 1 Xerox Documentation and Software Services 9 2 Xerox Font Center 9 2 Operator Training 9 2 Xerox Customer Education 9 3 Reporting billing meters 9 3 Index INDEX 1 ...

Страница 7: ...ntions Contents This section lists the contents of this guide Chapter 1 Feeder trays provides information on how to load feeder trays for your DocuPrint printer Chapter 2 Output trays describes how to unload output trays for the DocuPrint printer Chapter 3 Stitcher wire provides information on how to replace the stitcher wire spool and on how to continue printing when the spool is out of wire Chap...

Страница 8: ...ions This guide uses the following conventions Italics Document and library names are shown in italics for example the Xerox DocuPrint Network Printer Series Guide to Performing Routine Maintenance Note Notes are hints that help you perform a task or understand the text Caution Cautions alert you to an action that could damage hardware or software Warning Warnings alert you to conditions that may ...

Страница 9: ...Description Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Card Printer Controller Commands Quick Reference Card Submitting your Jobs from Macintosh Quick Reference Card Submitting your Jobs from UNIX DOS Quick Reference Card Submitting your Jobs from Windows NT 4 0 QuickPrint Quick Referenc...

Страница 10: ...INTRODUCTION x XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ...

Страница 11: ...or of the tray Each light represents 25 percent of a ream or about 125 sheets of 20 pound or 80 gsm paper You do not have to interrupt a print job to load paper because you can refill one tray while the printer is feeding from another tray The printer does not feed all the paper out of a tray A stack of approximately 1 4 inch 6 mm remains in the tray Loading feeder trays It is important to load pa...

Страница 12: ...unless the stock is predrilled Do not load the paper above the MAX line on the length guide Place any paper left in the bottom of the tray on top of the new paper stack When loading predrilled paper fan the paper and remove loose paper plugs Loading the trays Follow these steps to load a feeder tray 1 If the Ready To Open indicator on the feeder tray door is not lit press the Tray Unlock button an...

Страница 13: ...the feeder tray Slide the tray all the way out for best access and ease of loading 3 Press the green lever down to unlatch the paper feeder assembly Caution Attempting to move the lever in any other direction can break it 4 Pull out any partially fed paper from the feeder assembly and discard it There will be some resistance ...

Страница 14: ...the guide toward the back of the printer 6 Remove any paper remaining in the tray and set it aside to be placed on top of the new paper 7 Load paper following the instructions at the front of the feeder tray and carefully positioning the paper in the right front corner of the tray 8 Pull the length guide forward to touch the back of the paper stack ...

Страница 15: ...ide the tray into the printer until it latches The tray rises automatically into position 11 Press the Continue button to resume printing Note If you change the paper stock you must use the Set Tray command to reset the trays If you change to larger paper after an extended run of smaller paper run 20 copies of a sample document to clean the fusing system Otherwise the first pages of the new job ma...

Страница 16: ...FEEDER TRAYS 1 6 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ...

Страница 17: ...ntinue button on the printer control console Checking and unloading dual stacker trays When a stacker tray is full the following occurs The Tray Full indicator lights on the appropriate stacker tray The Attention light shines steadily The printer control console displays a message indicating which output tray is full The picture on the graphic display shows the location of the full tray If you sel...

Страница 18: ...INE MAINTENANCE Unloading the dual stacker trays To unload each dual stacker tray raise the scuffer arm and remove the printed pages 1 Scuffer arm 2 Tray Full indicators Note When both trays are full you must empty at least one tray before you can resume printing 2 1 ...

Страница 19: ...is full The Attention light shines steadily The stitcher stacker tray holds 2000 sheets unstapled of 20 pound or 80 gsm paper Unloading the stitcher stacker tray To unload the stitcher stacker tray 1 Lift the black handle on the outside of the tray 1 Tray handle 2 Stacker arms 2 Carefully slide the tray up and out and remove the printed pages Note A false tray full condition may occur when you rem...

Страница 20: ...y 14 inches 216 by 356 mm No message appears when the sample tray is full Because a paper jam can occur if the tray is overfilled empty the sample tray regularly if it is in use To empty the sample tray remove the printed pages Note The sample tray can receive waste sheets purged after a paper jam Always clear the sample tray after clearing a jam to prevent waste sheets from being confused with go...

Страница 21: ...icator on printer control console Note The percentage that displays on the wire percentage indicator is a close approximation and has a small margin of error When the stitcher spool empties the printer stops and you see the following displays on the printer control console The status display shows the fault code L152 The message window displays the following sequence of messages with the next mess...

Страница 22: ...r status display shows the following message OUT OF WIRE Contact your key operator or your service representative when you see this message This should seldom happen because the representative checks the wire supply on each service call and replaces the spool as needed To continue printing without replacing the wire press the Continue button The document is then printed with out being stapled ...

Страница 23: ...eed to add fuser lubricant when the Attention light turns a steady yellow and the following message displays on the printer control console LOW ON FUSER LUBRICANT Once the lubricant runs out the printer stops FUSER LUBRICANT CONTAINER IS EMPTY Your service representative usually adds fuser lubricant However you might choose to add the fuser lubricant yourself if you have been trained in this proce...

Страница 24: ... on gloves Warning Fuser lubricant contains silicone which can cause eye irritation upon contact Wash your hands with soap and water after you finish this procedure 6 Locate the fuser reservoir and remove the cap by turning it counter clockwise Caution The orange float that indicates the lubricant level may stick to the reservoir wall Be careful not to overfill the reservoir or an overflow of lubr...

Страница 25: ...he reservoir may require up to two tubes of lubricant if it was empty 8 Replace the reservoir cap by turning it clockwise 9 Close the fuser drawer by pressing down on the green latch A and pushing the fuser drawer in until it latches in place 10 Dispose of the drop cloth and any empty lubricant tubes in a trash receptacle If there is any lubricant left in the tube cap the tube and store it for fut...

Страница 26: ...em An interval of 80 000 to 100 000 prints are made The number of prints made is tracked by the billing meter which you can view with the Display Billing Meters command Your service representative usually replaces the pressure roll wiper for the DocuPrint System However you might choose to replace the pressure roll wiper yourself if you have been trained in this procedure To replace the wiper 1 Po...

Страница 27: ...r out and wait for the fuser to cool DO NOT touch the fuser while it is hot If you DO NOT feel heat continue with the procedure Warning Perform this task only when the fuser is cool Exercise care to prevent burns when working in this area Do not perform this task if the fuser is hot 5 Put on gloves Warning Fuser lubricant contains silicone that causes eye irritation upon contact Wash your hands wi...

Страница 28: ...rod by pulling upward as shown 7 Remove the lower rod from the springs and lift the wiper assembly away 8 Place the used wiper and its drip pad in the plastic bag that came with the new wiper and dispose of the bag in a trash receptacle 9 Rotate the pressure roll while wiping the dirt off with a clean cloth Discard the cloth in the trash receptacle when you are finished ...

Страница 29: ...ace the new drip pad in the drip pan 11 Insert the short rod in the upper loop of the new wiper 12 Insert the long rod through the drip pan and the lower loop of the new wiper 13 Insert the lower rod into the springs on both ends of the pressure roll Caution Make sure the smooth side of the wiper is facing the pressure roll ...

Страница 30: ... brackets on both ends of the pressure roll as shown 15 Remove and dispose of the gloves in a trash receptacle being careful not to let any residue come in contact with your skin 16 Close the fuser drawer by pressing down on the green latch A and push the fuser drawer in until it latches in place 17 Close the printer doors and power on the printer 18 Wash your hands to remove any fuser lubricant A...

Страница 31: ...form print quality adjustments When the Attention light is a steady yellow and a message displays on the printer control console indicating that the printer is low on either black or color dry ink add dry ink at your earliest convenience If you do not add dry ink the Attention light turns a modulated yellow and the printer eventually stops printing The printer will not resume printing until you re...

Страница 32: ...rinter Note When you replace colored ink it is not necessary to remove the CCU from the printer 1 Color dry ink bottle 2 Black dry ink bottle 2 Spread a dropcloth on the floor under the dry ink area 3 Pull the empty dry ink bottle toward you until it stops Caution If there is still dry ink in the bottle the ink may spill as you move the bottle back onto its lid 1 2 ...

Страница 33: ...mixture may have settled during shipping and the bottle must be agitated before you install it in the printer to ensure the dry ink is dispensed properly Unmixed dry ink causes print quality problems that the printer will attempt to correct through excessive dead cycling 6 Insert the new bottle into the printer until it is latched into place The cap will remain in the front of the compartment as y...

Страница 34: ...cloth Caution If any dry ink gets on your hands wash them with soap and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush If this does not remove the ink immediately launder with detergent and cold water Tell dry cleaners that the spot is dry ink for a printer so they do not use a solvent that sets the stain ...

Страница 35: ...ion CCU carts should be used exclusively for exchanging and storing CCUs You should always have at least one empty cart at your site if your printer has more than one color CCU Do not attempt to remove or install a CCU without a cart Caution Do not remove the CCU after a hard stop such as caused by a paper jam system crash or restart or opening a door during printing without first allowing the sys...

Страница 36: ...op cover of an empty cart 1 Gold alignment knob 2 Top cover 3 Pedal 4 Pallet 4 Push the cart up to the printer lining up the gold knob on the cart with the gold recess on the printer inner cover 5 Push the cart firmly against the printer until you can feel the two latch together 1 2 3 4 ...

Страница 37: ...UTINE MAINTENANCE 5 7 6 Push down firmly on the cart pedal until you hear or feel the pedal catch The pedal should stay locked down The pallet within the cart is raised 7 Turn the backup roller handle clockwise for a quarter turn to an upright position ...

Страница 38: ... 8 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 8 Turn the CCU handle clockwise for a quarter turn 9 Using the CCU handle pull the CCU out of the printer until it is completely in the cart ...

Страница 39: ...h down firmly on the cart pedal until you hear or feel a click The pallet which now contains the CCU is lowered into the cart If the pallet does not move check that the CCU is all the way out of the printer and push down on the pedal again 11 Close the cart top cover and store it ...

Страница 40: ...o the printer lining up the gold knob on the cart with the gold recess on the printer inner cover 3 Push the cart firmly against the printer until you can feel the two latch together 4 Push down firmly on the cart pedal until you hear or feel the pedal catch The pedal should stay locked down The pallet containing the CCU is raised 5 Using the CCU handle firmly push the CCU into the printer 6 Turn ...

Страница 41: ...lothes brush them with a dry paper towel or a stiff bristled brush If this does not remove the ink immediately launder with detergent and cold water Tell the dry cleaners that the spot is dry ink for a printer so they will not use a solvent that sets the stain When you are not using a cart and CCU store them in a dry dust free area that has little variation in temperature and humidity The storage ...

Страница 42: ...INKS 5 12 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ...

Страница 43: ...r waste containers Checking and replacing the developer waste container Waste from the developer housings is transported into a sealed container located in the lower left corner at the front of the printer The waste material is a mixture of black and color developer and is not reusable When the message REPLACE DEVELOPER WASTE CONTAINER displays on the printer control console 1500 more prints can b...

Страница 44: ...d under the color dry ink bottle 2 Spread a dropcloth on the floor under the developer waste container area 3 Hold the container by the tab on the top Lift the container up approximately half an inch then pull it out of the printer Let the tab end of the container touch the floor then grasp the container by the handle Note that a full container weighs approximately 8 pounds 3 6 kg 4 Use the cap fr...

Страница 45: ...king and replacing the dry ink waste container for 92C Waste dry ink is transported into the sealed waste container located in a compartment in the lower left corner at the rear of the printer The waste material is a mixture of black and color toner and developer and is not reusable When the dry ink waste container is approximately three quarters full the Attention light turns a steady yellow and ...

Страница 46: ... up and out over the ridge at the base of the storage compartment Note that a full dry ink waste container weighs about 15 pounds 6 8 kg 3 Place the cap which is tethered to the bottle onto the mouth of the container 4 Discard the dry ink waste container according to the instructions on the label After the waste container is removed the message DRY INK WASTE CONTAINER NOT PRESENT displays on the p...

Страница 47: ...ANCE 6 5 5 Remove the cap from the new dry ink waste container 6 Align the waste container with the support guides and slide the container into the storage compartment gently lifting it up and over the ridge 7 Close the rear door A beep signals that the replacement is complete ...

Страница 48: ...WASTE CONTAINERS 6 6 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ...

Страница 49: ...sport The bypass transport is installed in tray 1 of the dual stacker on the DocuPrint 92C printer This chapter describes how to remove and install the bypass transport Figure 7 1 DocuPrint 92C printer with bypass transport installed 1 Bypass transport 2 Bypass transport support 1 2 ...

Страница 50: ... the bypass transport from the printer 1 Power off the printer 2 Disconnect your finishing device following the instructions provided with the device 3 Unplug the two cables from the rear of the bypass transport 4 Open the front cover of the bypass transport and unlock the transport by turning the green handle counterclockwise one quarter turn ...

Страница 51: ...f the bypass transport and slide the transport out of the tray toward the front of the printer 6 Place the transport in its storage location 7 Press downward on the scuffer arm in stacker tray 1 until it rests in the tray Note The bypass transport support remains in place It is permanently attached to your printer 8 Power on the printer ...

Страница 52: ...low these steps to install the bypass transport 1 Power off the printer 2 Raise the scuffer arm in stacker tray 1 to its highest position A spring holds the scuffer arm in the raised position 3 Lift the bypass transport assembly by the front and rear recessed handles and slide it into stacker tray 1 as far as it will go ...

Страница 53: ...ransport and lock the transport by turning the green handle clockwise one quarter turn You will feel some resistance 5 From the rear of the dual stacker module plug the two cables into the rear of the bypass transport 6 Connect your finishing device following the instructions provided with the device 7 Power on the printer ...

Страница 54: ...BYPASS TRANSPORT 7 6 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ...

Страница 55: ...urfaces Monitor use a soft lint free cloth dampened with a glass cleaner Do not spray the liquid directly onto the monitor Keyboard use a mild household detergent that has been poured or sprayed onto a cloth lightly dampened with water Do not saturate the cloth just dampen it Exterior use a mild household detergent that has been poured or sprayed onto a cloth lightly dampened with water Do not sat...

Страница 56: ...o devices as these can damage your tape drive To clean the tape drive 1 Insert the cleaning cartridge into the tape drive as you would a data tape cartridge 2 Observe the green LED blinking slowly to indicate that the tape drive is automatically performing a cleaning cycle Note If the cleaning cartridge has been used for more than approximately 30 cleaning cycles the amber LED will blink rapidly P...

Страница 57: ...ly consult your Xerox representative Xerox Customer Services Support Center Before calling your Customer Service Support Center make sure you have tried the corrective actions described in the Troubleshooting Guide If a problem persists gather the necessary information and call your customer service support center or contact your local Xerox operating company Refer to the Troubleshooting Guide cha...

Страница 58: ...ng company can send you samples and catalogs of the fonts available for your printer To receive font samples obtain price information obtain technical support or order licensed or custom fonts call 1 800 445 FONT 3668 between 6 00 a m and 5 00 p m Pacific time You can get font information on the web at www font net Operator Training Operator training is conducted at your location shortly after you...

Страница 59: ...ing company You can also access their web site at www xerox com services training customer ed Reporting billing meters On a regular basis usually every month you need to report your printer billing meter readings to Xerox To do this you need the serial number for your system The serial number is located behind the narrow door to the far left on the front of the printer If you are reporting meters ...

Страница 60: ...MAINTENANCE AND SUPPORT SERVICES 9 4 XEROX DOCUPRINT 92C NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ...

Страница 61: ...ve 8 2 keyboard 8 1 monitor 8 1 Printer Controller exterior 8 1 D danger labels iii developer waste container replacing 6 1 6 3 dry ink adding 5 1 5 4 stains 5 11 dry ink waste container replacing for Starlight 6 3 6 5 dual stacker trays unloading 2 1 E electronic counter 2 3 F feeder trays 1 1 fuser agent adding 4 1 4 4 H hotlines ozone information iii safety iv I input trays loading 1 1 1 5 inst...

Страница 62: ...Open indicator 1 2 Reporting billing meters 9 3 S safety hotline iv laser iii operating iii precautions iii standards iii service telephone number 9 1 Set Tray Command 1 5 Starlight dry ink waste container replacing 6 3 6 5 stitcher wire maintaining 3 1 support services 9 1 9 3 T training operators 9 2 Tray Full indicator 2 1 Tray Unlock button 1 2 trays loading feeder 1 1 1 5 output 2 1 2 3 stitc...

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