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DocuColor 5000 User Guide 5-14
5. Problem solving
Fault Codes
When there is a problem with the digital press or an accessory,
refer to the UI where the Fault Code and a solution will be
displayed. Follow all steps until the problem is corrected. If the
problem persists, call one of the following numbers for assistance.
Follow the instructions below before calling for service.
1.
Be prepared to provide a complete description of the
problem to the service operator. Defining the problem
accurately may help you and the operator solve the problem
over the phone and minimize downtime. If the problem
cannot be solved by telephone, a service representative will
be dispatched to your site promptly.
2.
Record the displayed Fault Codes.
3.
Record the Machine Serial Number by selecting
Machine
Status
from the
System
pull-down menu on the UI. (If the
serial number is not displayed, open the Right/Left Front
Doors of the digital press. The serial number is also on a
white label on the bottom front frame.)
4.
If copy quality is a problem, take a copy sample to the
telephone with you to help you describe the problem or to
assist you when answering the questions from the service
operator about the defects.
5.
If possible, use a phone near the press when calling for
assistance. Follow the instructions provided by the operator.
6.
For system support, user help, and service support, call the
appropriate number:
US:
1-800-821-2797
(Includes TTY support)
Canada:
1-800-939-3769
Europe:_________________________
Latin America:_________________________
Xerox also provides web-based customer support. Go to:
www.xerox.com/eSupportCentre