Xerox ColorQube 9301/9302/9303 Evaluator Guide 15
Section 1: Evaluating Workgroup
Color Multifunction Printers
Reliability
Office productivity relies on tools that do their jobs day in and day out.
Consider how often you need to intervene to replace paper or other consumables
or to clear jams. How easy is that intervention, and how long is the device typically
down? If outside assistance is required, how easy is it to schedule and how long
do you have to wait? Is the device a reliable network citizen? Has it been tested
and certified by independent industry participants?
How the ColorQube
®
9301/9302/9303 exceeds
the reliability requirement:
Day-to-day reliability
Xerox introduced its first Solid Ink printer in
1991. In the years since, Xerox Solid Ink printers
and MFPs have come to be regarded as some
of the industry’s most reliable color printing
solutions.
ColorQube 9301/9302/9303 multifunction
printers build on our Solid Ink expertise,
providing maximum device uptime. And
because the ColorQube 9300 Series has
been engineered with simple paper paths
and minimal moving parts, the devices help
optimize day-to-day reliability.
With a possible maximum paper capacity of up
to 7,300 sheets, ColorQube 9301/9302/9303
devices can also drastically reduce paper-
reloading interruptions. Plus, Xerox Smart
Kit
®
technology helps minimize downtime
by predicting when critical parts will fail and
alerting you to order replacements. Besides
the ink sticks, the only customer replaceable
component is a long-life cleaning unit, which is
as simple to replace as the ink sticks themselves.
Further, a ColorQube 9301/9302/9303
multifunction printer can diagnose potential
problems and fix them ahead of time, reducing
maintenance and service calls. CentreWare
alerts can be configured to automatically
inform IT staff of an interruption in service. In
the event a print-head jet becomes clogged, the
other adjacent jets automatically compensate
for it so the device can remain in use until the
problem self fixes during its calibration process.
No service call is required.
Service/support
Building on the reliability engineered
into the ColorQube 9301/9302/9303
devices, Xerox has trained and developed a
sophisticated service-delivery network capable
of maintaining your equipment, addressing
issues users may encounter, and training IT
staff and employees on how to get the most
out of the equipment.
