Troubleshooting
254
Xerox
®
AltaLink
®
B80XX Series Multifunction Printer
User Guide
Symptom
Solutions
The output is blank.
•
Power off the printer, then power on again.
Clean the LED printhead. For details, refer to
Cleaning the
Printhead
on page 198.
•
Remove, then re-install the print cartridge.
•
Replace the print cartridge.
•
If the error persists, contact your Xerox representative.
Black or white streaks appear in the
output.
Clean the LED printhead. For details, refer to
Cleaning the
Printhead
on page 198.
•
Replace the print cartridge.
•
If the error persists, contact your Xerox representative.
The output has a mottled
appearance.
•
Verify that the paper is the correct size, type, and weight. If not,
change the paper settings.
•
Ensure that the humidity in the room is within specifications. For
details, refer to
Relative Humidity
on page 275.
•
Choose a different paper type at the control panel, in the application,
and in the print driver.
•
Replace the paper.
•
If the error persists, contact your Xerox representative.
Ghosting appears in the printed
output.
•
Verify that the paper is the correct size, type, and weight. If not,
change the paper settings.
•
Change the Paper Type settings in the print driver. In the print driver,
on the Printing Options tab, select
Paper
, then change the Other Type
setting.
•
Check the percentage of remaining life for the transfer roller. For
details, refer to
Supply Status
on page 201. Replace the transfer roller
when the percentage of remaining life is less than 20 per cent.
For details, refer to
Replacing the Transfer Roller
on page 222.
•
Replace the print cartridge.
•
If the error persists, contact your Xerox representative.