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Troubleshooting

184

Xerox

®

VersaLink

®

C405 Color Multifunction Printer

User Guide

General Troubleshooting

This section includes:

•

Printer Does Not Power On ......................................................................................................................................... 184

•

Printer Resets or Powers Off Frequently ................................................................................................................ 185

•

Printer Does Not Print ................................................................................................................................................... 185

•

Printing Takes Too Long .............................................................................................................................................. 186

•

Document Prints From Wrong Tray ........................................................................................................................ 187

•

Automatic 2-Sided Printing Problems .................................................................................................................... 187

•

Printer is Making Unusual Noises ............................................................................................................................. 187

•

Paper Tray Will Not Close ........................................................................................................................................... 187

•

Condensation has Formed Inside the Printer ...................................................................................................... 188

This section contains procedures to help you locate and resolve problems. Resolve some problems by

simply restarting the printer.

Printer Does Not Power On

Probable Causes

Solutions

The power switch is not turned on.

At the printer control panel, press the

Power/Wake

button. For

details, refer to

Powering On and Off the Printer

on page 28.

The power cord is not plugged into the outlet

correctly.

Power off the printer, and plug the power cord securely into the

outlet.

The printer requires a full reset.

Power off the printer, then unplug the power cord and wait 30

seconds. Plug the power cord into the outlet securely, then press

the

Power/Wake

button.

Something is wrong with the outlet

connected to the printer.

•

Plug another electrical appliance into the outlet and check if

it operates properly.

•

Try a different outlet.

The printer is connected to an outlet with a

voltage or frequency that does not match the

printer specifications.

Use a power source with the specifications listed in the

Electrical

Specifications

on page 224.

CAUTION:

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

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Содержание 095205841718

Страница 1: ...Xerox VersaLink C405 Color Multifunction Printer User Guide...

Страница 2: ...e trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Android...

Страница 3: ...Single Pass Duplex Automatic Document Feeder 23 Internal Parts 24 Rear View 25 Control Panel 26 Power Options 28 Powering On the Printer or Exiting Low Power or Sleep Mode 28 Restarting Placing in Sl...

Страница 4: ...ount 60 Logging in to your Xerox App Gallery Account 61 Installing or Updating an App from the Xerox App Gallery 62 Device 63 Device Overview 63 About 65 Supply Status 66 Billing and Usage Counters 67...

Страница 5: ...rinting Options 116 Macintosh Printing Options 117 UNIX and Linux Printing 118 Mobile Printing Options 121 Printing From a USB Flash Drive 122 Printing Features 123 Managing Jobs 123 Printing Special...

Страница 6: ...tings 144 Loading Paper in Trays 1 and 2 144 Loading Paper in the Bypass Tray 147 Configuring Trays 1 or 2 for the Paper Length 150 Printing on Special Paper 151 Envelopes 151 Labels 155 7 Maintenance...

Страница 7: ...lling Print Quality 205 Paper and Media 206 Solving Print Quality Problems 206 Copy and Scan Problems 212 Fax Problems 213 Problems Sending Faxes 213 Problems Receiving Faxes 214 Getting Help 215 View...

Страница 8: ...Information 227 Basic Regulations 228 United States FCC Regulations 228 Canada 228 Certifications in Europe 229 European Union Lot 4 Imaging Equipment Agreement Environmental Information 229 Germany...

Страница 9: ...and Disposal 245 All Countries 246 North America 247 European Union 248 Domestic Household Environment 248 Professional Business Environment 248 Collection and Disposal of Equipment and Batteries 249...

Страница 10: ......

Страница 11: ...erational Safety 15 Maintenance Safety 17 Printer Symbols 18 Environmental Health and Safety Contact Information 20 Your printer and the recommended supplies have been designed and tested to meet stri...

Страница 12: ...d to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and env...

Страница 13: ...rforming these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or...

Страница 14: ...r Review the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord...

Страница 15: ...e hazard areas within the printer Do not remove the protective covers Do not override any electrical or mechanical interlock devices Do not attempt to remove paper that is jammed deeply inside the pro...

Страница 16: ...ons specified in Elevation on page 223 Printer Supplies Use the supplies designed for your printer The use of unsuitable materials can cause poor performance and a possible safety hazard Follow all wa...

Страница 17: ...ot burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive...

Страница 18: ...id personal injury Warning Moving parts To avoid personal injury use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the proper...

Страница 19: ...use folded creased curled or wrinkled paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue s...

Страница 20: ...ealth and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product saf...

Страница 21: ...r Guide This chapter includes Parts of the Printer 22 Power Options 28 Accessing the Printer 30 Introduction to Apps 31 Information Pages 32 Configuration Report 33 The Embedded Web Server 34 Installa...

Страница 22: ...22 Single Pass Duplex Automatic Document Feeder 23 Internal Parts 24 Rear View 25 Control Panel 26 Front View 7 8 9 10 1 3 6 5 4 2 1 Tray 1 2 Bypass Tray 3 Front Door 4 USB Memory Port 5 Card Reader B...

Страница 23: ...ments face up so that the top of the document enters the feeder first Place only loose sheets of undamaged paper in the duplex automatic document feeder Adjust the paper guides so that they fit agains...

Страница 24: ...k C405 Color Multifunction Printer User Guide Internal Parts 1 Front Door 2 Toner Cartridges 3 Document Glass 4 Document Cover 5 Single Pass Duplex Automatic Document Feeder 6 Waste Cartridge Lock 7 D...

Страница 25: ...ser Guide Rear View 6 8 7 9 10 11 12 1 2 3 4 5 1 Duplex Unit 2 Transfer Roller 3 Fuser 4 Power Connector 5 Rear Door 6 Left Side Cover 7 Phone Line Connector 8 Fax Line Connector 9 Wireless Network Ad...

Страница 26: ...s the current operating status of the printer Provides access to print copy and scan features Provides access to reference materials Provides access to Tools and Setup menus Prompts you to load paper...

Страница 27: ...e the power status of the printer When the light blinks slowly the printer is in low power mode or Sleep mode When the light blinks rapidly the printer is powering down or exiting a low power mode 5 S...

Страница 28: ...On the Printer or Exiting Low Power or Sleep Mode To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake button Notes The Power Wake button is the only power button on t...

Страница 29: ...h Restart To place the printer in Sleep Mode touch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not res...

Страница 30: ...entication If authentication is set to access printer features you log in with your user credentials Logging In at the Control Panel 1 At the printer control panel press the Home button 2 Touch Log In...

Страница 31: ...lready installed on the device and that appear on the Home screen There are also Apps that are installed as standard but are hidden when your device is used for the first time When you log in the apps...

Страница 32: ...rs for reordering supplies PostScript Font List The PostScript Font List provides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printo...

Страница 33: ...rt provides product information including installed options network settings port setup tray information and more Printing the Configuration Report 1 At the printer control panel press the Home button...

Страница 34: ...rinter you need the IP address of your printer You also need the IP address to access the settings of your printer through the Embedded Web Server You can view the IP address of your printer on the co...

Страница 35: ...typically faster than a USB connection and it provides access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC405docs Selecting a Lo...

Страница 36: ...ately USB If you connect the printer to one computer and do not have a network use a USB connection A USB connection offers fast data speeds but typically not as fast as a network connection Note To a...

Страница 37: ...e switch or router with one cable then connect the printer to the switch or router with the second cable Connect to any port on the switch or router except the uplink port 3 Attach the power cord then...

Страница 38: ...y from the printer 3 Remove the packaging from the Wireless Network Adapter 4 To install the Wireless Network Adapter follow the procedure defined on the instruction sheet provided with the Wireless N...

Страница 39: ...r on the printer 6 Configure the Wi Fi Settings For details about configuring the Wi Fi settings refer to the System Administrator Guide at www xerox com office VLC405docs Removing the Wireless Networ...

Страница 40: ...Network Adapter with your other hand and carefully pull it away from the printer CAUTION Do not use force to pull on the Wireless Network Adapter If the latch is released properly the adapter pulls ou...

Страница 41: ...nter 41 User Guide 6 Place the left side cover into position then slide it toward the front of the printer 7 To tighten the cover turn the bolt to the right 8 Connect the printer to your computer with...

Страница 42: ...i Fi Direct is disabled by default Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed To connect with Wi Fi Direct follow the directions provid...

Страница 43: ...nstall a print driver AirPrint enabled printers allow you to print or fax directly from a Mac an iPhone iPad or iPod touch You can use AirPrint to print from a wired device or a wireless device withou...

Страница 44: ...up a Google email account Configure the printer to use IPv4 Configure Proxy Server settings as needed To configure Google Cloud Print 1 At your computer open a Web browser In the address field type t...

Страница 45: ...software verify that the printer is plugged in turned on connected correctly and has a valid IP address The IP address usually appears in the upper right corner of the control panel If you cannot find...

Страница 46: ...P address of the printer refer to Finding the IP Address of Your Printer on page 34 7 Click Next 8 If desired you can name your printer by typing a name in the Queue Name field 9 If installing a print...

Страница 47: ...that the Ethernet or USB cable is connected properly 11 To accept the print queue message click OK 12 Select or clear the Set Printer as Default and Print a Test Page check boxes 13 Click Continue th...

Страница 48: ...ation location click Install or select another location for the installation files then click Install 8 Enter your password then click OK 9 Select your printer in the list of discovered printers then...

Страница 49: ...e cable is connected properly 6 In the Print Using drop down list choose Select Printer Software 7 In the printer software list select the appropriate Xerox LAN fax driver model then click OK 8 Click...

Страница 50: ...u want to use does not appear in the list click the Cancel button Add the WSD printer manually using the Add Printer Wizard 4 Click Close To install a WSD printer using the Add Printer Wizard 1 At you...

Страница 51: ...line technical support Online Support Assistant and print driver downloads www xerox com office VLC405support Information Pages Print from the control panel For details refer to Information Pages on p...

Страница 52: ......

Страница 53: ...Color Multifunction Printer 53 User Guide This chapter includes Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Customizing or Personalizing the Apps 56 3 Custom...

Страница 54: ...default settings to meet the needs of your workgroup You can save job settings for repeated use Customization enables users to work more productively When individual user accounts are configured on th...

Страница 55: ...b Touch the App that you want to appear on the control panel c Touch Done 4 To hide an installed App a For the desired App touch X b Touch Done 5 Verify that only the desired Apps are displayed on th...

Страница 56: ...rs with a line across To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across 6 To reorder the menu features touch and dr...

Страница 57: ...se the keypad 7 Touch Next 8 Select an icon that best suits the preset that you are creating 9 Touch Done Note The preset is stored within the Preset feature Deleting a Saved Preset To delete a saved...

Страница 58: ...r Guide Customizing App Default Settings To customize the App default settings 1 At the control panel press the Home button 2 Touch the App required 3 Configure the required default settings 4 Touch S...

Страница 59: ...o Apps that are installed as standard but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize...

Страница 60: ...or the wired network connection Note If your device is hosted by a local server inside a firewall and a proxy is enabled set a proxy exception at the device For further information and instructions on...

Страница 61: ...9 Review and accept the Terms of Use To continue creating an account click the Agree button 10 Enter the information required into the appropriate fields User ID Password Confirm Password First and L...

Страница 62: ...License Agreement screen appears Note If the App was installed previously and a new version is available the button is labeled as Update 7 Touch Agree The installation process begins If the App does...

Страница 63: ...Device Overview The Device App gives you access to information about your printer including the serial number and model You can view the status of the paper trays billing and supplies information and...

Страница 64: ...to monitor the status of the components you can replace The supply level and estimated number of impressions or days left for each unit is displayed Billing Usage Use the Billing Usage option to view...

Страница 65: ...ovides information about the device and a detailed listing of the billing meters and sheet counts Supplies Usage Report The Supplies Usage Report provides coverage information and part numbers for reo...

Страница 66: ...2 To enable supplies alerts touch the Enable Alerts toggle button 3 To configure the printer to display an alert when an item reaches a specific usage percentage level touch the item then select the...

Страница 67: ...provides the number of images sent using the Fax Email or Scan features Fax Impressions Counters This option provides the number of images sent using the Fax features Each fax feature is identified o...

Страница 68: ...save contact information for individual contacts or groups You can manage address book contacts at the control panel or in the Embedded Web Server Adding or Editing Contacts in the Address Book at th...

Страница 69: ...l panel press the Home button then touch Address Book 2 Touch the Plus icon then select Add Group 3 Select the group type enter a name for the group then touch Enter 4 To add group members touch Add M...

Страница 70: ...MB scan location click the Network SMB Plus icon then enter the SMB details Click OK To add an FTP scan location click the FTP Plus icon then enter the FTP details Click OK 6 To mark the email address...

Страница 71: ...In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Address Book 3 Within the address book select a group 4 To add group members a For...

Страница 72: ...nges touch OK 5 To clear a contact marked as a Favorite a To remove the contact as a Global Favorite for the contact name touch the Star icon b To remove the contact from the Favorite list for a selec...

Страница 73: ...details refer to Managing Jobs using the Embedded Web Server on page 78 A print job can be held by the printer when it is unable to complete a print job For example it needs attention paper or suppli...

Страница 74: ...obs in the folder touch Print All or Delete All 4 To view details about a job touch the job 5 To return to the Home screen press the Home button Notes The system administrator can restrict users from...

Страница 75: ...Print window click Preview then select Xerox Features 3 For Job Type select Saved Job 4 Type a job name or select a name from the list then click OK 5 Select any other required printing options For Wi...

Страница 76: ...int job touch the job To print all the jobs in the folder touch Print All To delete a Secure Print job touch the Trash icon then at the prompt touch Delete To delete all the jobs in the folder touch D...

Страница 77: ...ins Secure Print jobs and Personal Print jobs the passcode prompt appears 6 Select an option To print a Personal Print job touch the job To print all the jobs in the folder touch Print All To delete a...

Страница 78: ...es of the job 4 Select an option To print the remaining copies of the job touch Release To delete the remaining copies of the job touch Delete 5 To return to the Home screen press the Home button Mana...

Страница 79: ...Embedded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Home 3 In the Quick Lin...

Страница 80: ...list of features can be customized and some features could be hidden from view when the App is installed To view all available features and to find out more about customizing the Copy App refer to Cu...

Страница 81: ...5 If scanning from 2 sided original documents touch 2 Sided then select an option 6 Adjust copy settings as needed For details about available features refer to Apps Features on page 251 7 Touch Star...

Страница 82: ...balance of the printing colors between cyan magenta yellow and black before printing your copy To adjust the Color Balance 1 At the printer control panel press the Home button 2 Touch Copy 3 Touch Col...

Страница 83: ...n move the slider to increase or decrease the contrast 7 Touch OK Changing the Page Layout You can use Page Layout to place a defined number of pages on one or both sides of the paper To change the pa...

Страница 84: ...ook onto a single sheet of paper 5 If Binding Edge Erase is required touch Binding Edge Erase then move the slider to the right to erase up to 50 mm 1 97 in 6 Touch OK Shifting the Image You can chang...

Страница 85: ...ges to fit two images on each side of the printed page You can print copies in booklet format Notes This function is available on printers with an optional Productivity Kit installed only In Booklet m...

Страница 86: ...sides of the cover 5 Touch Paper Supply then select the required paper source 6 Touch OK Erasing the Edges of Copies You can erase content from the edges of your copies using the Edge Erase feature Y...

Страница 87: ...pies are printed 8 To return to the home screen press the Home button Adding Annotations You can use the Annotations feature to add a page number comment date or Bates Stamp to your copies Notes This...

Страница 88: ...efix then select the required entry Touch OK Note To create a prefix touch the edit icon for Not in Use Enter the required text then touch OK c Touch Starting Number Enter the required starting number...

Страница 89: ...For more information about adding and customizing Apps refer to Customize and Personalize on page 53 For information about all the App features and available settings refer to Apps Features on page 25...

Страница 90: ...hidden from view when the App is installed To view all available features and to find out more about customizing the Email App refer to Customize and Personalize on page 53 For information about all...

Страница 91: ...e email settings as needed To save the scanned document with a specific file name touch the attachment file name enter a new name using the touch screen keypad then touch Enter To save the scanned doc...

Страница 92: ...a single computer so you select a destination for the scanned image at the printer The printer supports the following scanning functions Scan original documents to an email address Scan original docum...

Страница 93: ...pecific file name touch the attachment file name then enter a new name using the touch screen keypad Touch Enter 6 To save the scanned document as a specific file format touch the attachment file form...

Страница 94: ...administrator 5 To save the scanned file to a specific folder on the USB Flash drive navigate to the directory where you want to save your file then touch OK 6 To save the scanned document as a speci...

Страница 95: ...document on the document glass or into the duplex automatic document feeder 2 At the printer control panel press the Home button 3 To log in to the printer touch Log In 4 Enter your user name then to...

Страница 96: ...r the System Administrator Guide at www xerox com office VLC405docs To Scan to Desktop 1 Load the original document on the document glass or into the duplex automatic document feeder 2 At the printer...

Страница 97: ...he Share name for later use 8 Click OK again 9 Click Close Sharing a Folder in Macintosh OS X Version 10 7 and Later 1 From the Apple menu select System Preferences 2 From the Internet Wireless menu s...

Страница 98: ...rt number Share Enter a name for the directory or folder For example to save scanned files to a shared folder named scans type scans Document Path Enter the path of the folder on the SMB server For ex...

Страница 99: ...feeder a prompt does not appear 11 To return to the Home screen press the Home button Scanning Images into an Application on a Connected Computer You can import images directly from the scanner into a...

Страница 100: ...click the printer icon then select Start Scan 4 Select the paper source for your original document from the menu 5 Adjust scanning options as needed 6 To preview the document or select a portion of th...

Страница 101: ...and DSL are not supported Before you use the fax configure the Fax Settings to ensure they are compatible with your local connection and regulations The Fax Settings include optional features you can...

Страница 102: ...cument feeder Remove any staples and paper clips from the pages Insert the original documents face up in the document feeder with the top of the page entering the feeder first Adjust the paper guides...

Страница 103: ...ete the job and return to the Fax app touch Done To scan another page load a new original document on the document glass then touch Add Page To delete the scan and return to the Fax app touch Cancel t...

Страница 104: ...ol panel press the Home button 2 Touch Fax 3 To add a recipient fax number use the touch screen keypad or to add a contact from the Address Book touch the Address Book icon 4 Load original documents i...

Страница 105: ...r to Sending a Fax on page 102 3 Touch Cover Sheet 4 Touch Add Cover Sheet 5 To add predefined comments in the From or To fields touch Blank Comment then select from the list of predefined comments No...

Страница 106: ...ext then touch OK 7 To add a filename for attachments touch Attachment then enter a filename 8 To change the file format for attachments touch the current format extension then select a new format Not...

Страница 107: ...on the document glass then touch Add Page To delete the scan and return to the Fax app touch Cancel then touch Delete Note If you are scanning a document from the automatic document feeder a prompt d...

Страница 108: ...iver dialog box click Printer Properties 3 On the Printing Options tab from the Job Type list select Fax 4 In the Fax window click the Recipients tab 5 To add recipients manually a Click the Add Recip...

Страница 109: ...ect the required printer 3 To access the fax driver settings click Preview select Xerox Features then from Job Type list select Fax 4 To add a recipient in the Fax window click the Recipients tab then...

Страница 110: ...n Power Saver mode before proceeding with the USB scan to wake the device press the Power Wake button Only USB Flash drives formatted to the typical FAT32 file system are supported To scan to a USB Fl...

Страница 111: ...re proceeding with the Print job to wake the device press the Power Saver button Only USB Flash drives formatted to the typical FAT32 file system are supported To print from a USB Flash drive 1 Insert...

Страница 112: ...stem Administrator Guide at www xerox com office VLC405docs 4 Add files to the Document Source Table To print a group of print ready files for the USB drive or folder touch the Select All icon Verify...

Страница 113: ...05 Color Multifunction Printer 113 User Guide This chapter includes Printing Overview 114 Selecting Printing Options 115 Printing From a USB Flash Drive 122 Printing Features 123 Using Custom Paper Si...

Страница 114: ...er 2 Load paper in the appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL...

Страница 115: ...d print quality Printing options that are set from Printing Preferences become the default setting Printing options that are set from within the software application are temporary The application and...

Страница 116: ...settings specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you wan...

Страница 117: ...ded then click Apply 6 To save the settings click OK Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs...

Страница 118: ...ng these options select the name from the Presets list UNIX and Linux Printing The Xerox Print Driver package provides tools for you to manage printers connected in UNIX and Linux environments The Xer...

Страница 119: ...the End User License Agreement then click accept The file automatically downloads to the default location for your computer file downloads 8 To install the Xerox Print Driver package a Open the packa...

Страница 120: ...fer to the CUPS Software Users Manual available from www cups org documentation php Installing the PPD on the Workstation 1 If available download the Xerox PPD for CUPS from the Drivers and Downloads...

Страница 121: ...nnected to the same wireless network as the printer To print with AirPrint 1 Open the email photograph website page or document that you want to print 2 Tap the Action icon 3 Tap Print 4 Select your p...

Страница 122: ...K 5 Confirm that the required files are listed To select more files touch Add Document then touch OK To remove a file name from the list touch the file name then touch Remove 6 Select the paper supply...

Страница 123: ...a list of active and completed print jobs From the control panel Jobs menu you can view lists of active jobs secure jobs or completed jobs You can pause delete print or view job progress or job detai...

Страница 124: ...tem administrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure Print job Printing Special Job T...

Страница 125: ...ur printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh in the Print window click Preview then select Xero...

Страница 126: ...your software application access the print settings For most software applications click File Print or for Windows press CTRL P 2 Select your printer then click Printer Properties Depending on your a...

Страница 127: ...r software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Print...

Страница 128: ...ted output paper size For Windows the scale options are on the Printing Options tab in the Paper field For Macintosh the scale options are in the Print window for Preview To view more printing options...

Страница 129: ...This option prints on one side of the media Use this option when printing on envelopes labels or other media that cannot be printed on both sides 2 Sided Print This option prints the job on both sides...

Страница 130: ...g produces brighter and more saturated colors using red green and blue color Commercial This option applies color for printing on a commercial printing press Image Shift Image Shift allows you to modi...

Страница 131: ...rease the magenta levels the green levels decrease The Yellow to Blue option allows you to adjust the color balance between yellow and blue For example when you increase the yellow levels the blue lev...

Страница 132: ...the booklet For Windows Booklet Layout is on the Page Layout tab Page Layout is on the Document Options tab For Macintosh in the Print window in Xerox Features Booklet Layout is on the Paper Output l...

Страница 133: ...front and back cover pages from the same tray Front and Back Different prints the front and back cover pages from different trays After making a selection for printing the cover pages you can select t...

Страница 134: ...Print prints the exception pages on both sides of the paper and flips the pages on the long edge The job then can be bound on the long edge of the pages 2 Sided Print Flip on Short Edge prints the ex...

Страница 135: ...e text and graphics in the document 7 Click Pages then select the pages to print the watermark Print on All Pages prints the watermark on all pages of your document Print on Page 1 Only prints the wat...

Страница 136: ...ect to be notified when your job finishes printing A message appears on your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only availab...

Страница 137: ...efining Custom Paper Sizes on page 138 Printing on Custom Paper Size from Windows Note Before printing on custom size paper define the custom size in the printer properties 1 Load the custom size pape...

Страница 138: ...4 To specify the units of measurement at the bottom of the window click the Measurements button then select Inches or Millimeters 5 To save in the Name field type a title for the new size then click...

Страница 139: ...Xerox VersaLink C405 Color Multifunction Printer 139 User Guide This chapter includes Supported Paper 140 Loading Paper 144 Printing on Special Paper 151 6 Paper and Media...

Страница 140: ...ollow the guidelines in this section For best results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at ww...

Страница 141: ...ntative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptibl...

Страница 142: ...79 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in 203 x 254 mm 8 x 10 in Bypass Tray C5 envelope 162 x 229 mm 6 4 x 9 in C6 envelope 114 x 162 mm 4 5 x 6 38 in DL envelope 110 x 220 mm 4 33 x 8...

Страница 143: ...rdstock for 1 Sided printing refer to Supported Paper Types and Weights on page 142 For types and weights of supported Cardstock for 2 Sided printing refer to Supported Paper Types and Weights for Aut...

Страница 144: ...cannot change the paper size type and color when you load paper into the tray Bypass When paper is present in this tray it is used for print jobs where you did not specify a particular tray For detai...

Страница 145: ...is procedure separates any sheets that are stuck together and reduces the possibility of jams 5 Load paper into the tray with the print side face up Load hole punched paper with the holes to the left...

Страница 146: ...ouch OK To select a new paper size type or color touch the current setting then select a new setting When you are finished touch OK 8 To change a paper tray to Dedicated mode a At the printer control...

Страница 147: ...t variety of media types It is intended primarily for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already...

Страница 148: ...er and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray Load hole punched paper with th...

Страница 149: ...e screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To selec...

Страница 150: ...the tray until it stops lift the front of the tray slightly then pull it out 3 Configure the tray To compress the tray for shorter paper hold the back of the tray with one hand With the other hand pr...

Страница 151: ...clasps Print quality depends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Stor...

Страница 152: ...User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been...

Страница 153: ...hort edge going into the printer flaps down and flaps to the right For Monarch or DL envelopes do one of the following If the envelopes wrinkle try another option Insert envelopes with the short edge...

Страница 154: ...ry the other option Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert envelopes with the print side up flaps closed and down and...

Страница 155: ...gned for laser printing Do not use vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet...

Страница 156: ...ompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper...

Страница 157: ...Multifunction Printer 157 User Guide This chapter includes General Precautions 158 Cleaning the Printer 159 Adjustments and Maintenance Procedures 172 Supplies 176 Managing the Printer 180 Moving the...

Страница 158: ...NING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is...

Страница 159: ...ts with a damp soft cloth After cleaning wipe with a dry soft cloth For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off Cleaning the Scanner To ensure...

Страница 160: ...e 3 Open the document cover 4 Wipe the surfaces of the document glass until they are clean and dry Note For best results use Xerox Glass Cleaner to remove marks and streaks 5 Wipe the white underside...

Страница 161: ...te print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspect inside the printer before closing the printer covers...

Страница 162: ...ner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water...

Страница 163: ...cartridge lever 90 degrees counterclockwise c Grasp the handle of the waste cartridge then pull it out To prevent toner spills keep the openings of the cartridge facing up Notes Be careful not to spil...

Страница 164: ...evel surface CAUTION To avoid toner spills or malfunction do not lay the waste cartridge on its side 3 Clean the laser lenses a Remove the cleaning rod from inside of the printer b Insert the cleaning...

Страница 165: ...holes in the other three slots d Return the cleaning rod to its original location 4 Insert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the cleaning rod...

Страница 166: ...he right side door Cleaning the Color Toner Density Sensor If the print or color density is too light missing or the background is foggy clean the density sensor To clean the color toner density senso...

Страница 167: ...3 Remove the waste cartridge a Open the right side door b To unlock the waste cartridge rotate the waste cartridge lever 90 degrees counterclockwise c Grasp the handle of the waste cartridge then pull...

Страница 168: ...handling the waste cartridge After removing the waste cartridge do not touch the area shown in the illustration d Place the removed waste cartridge on a level surface CAUTION To avoid toner spills or...

Страница 169: ...Grasp the handles on the top of the transfer belt then pull to remove it from the printer c At the rear of the printer use a dry cotton swab to clean the color toner density sensor d At the front of...

Страница 170: ...User Guide 5 Insert the waste cartridge Note If the waste cartridge does not fit into place properly ensure that the cleaning rod is inserted fully a To lock the waste cartridge rotate the waste cartr...

Страница 171: ...Maintenance Xerox VersaLink C405 Color Multifunction Printer 171 User Guide 6 Close the rear door...

Страница 172: ...tment occurs every time a new toner cartridge is installed You can run this adjustment at other times as needed To perform a color registration adjustment 1 At the printer control panel press the Home...

Страница 173: ...lose 8 To exit the menu touch X 9 To return to the Home screen press the Home button Performing the Scan Color Consistency Procedure 1 At the printer control panel press the Home button 2 Touch Device...

Страница 174: ...rce paper tray for the registration print a Touch Paper Supply b Touch the desired tray 5 If your printer has automatic 2 sided printing select the sides that you want to optimize To select a sample r...

Страница 175: ...rinted in Verifying Paper Registration select the side for registration a For adjusting Side 1 touch Adjusted Side then touch Side 1 b For adjusting Side 2 touch Adjusted Side then touch Side 2 6 To a...

Страница 176: ...urate To ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality and print...

Страница 177: ...ck the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server When printer supplies near their replacement time warning alerts appear on...

Страница 178: ...disable an alert touch the toggle button 6 To exit the menu touch OK 7 To return to the Device screen touch the back arrow To check the supplies status and set up alerts using the Embedded Web Server...

Страница 179: ...Never use a vacuum cleaner to remove spills Electric sparks inside the vacuum cleaner can cause a fire or explosion If you spill a large volume of toner contact your local Xerox representative WARNIN...

Страница 180: ...e Remote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually Refer to the System Administrator Guide for further information To view...

Страница 181: ...the optional 550 Sheet Feeder is not fixed to the printer securely it can fall to the ground and cause injury Follow these instructions when moving the printer 1 Power off the printer then disconnect...

Страница 182: ...remove the drum cartridge and toner cartridges to prevent toner from spilling CAUTION Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Serv...

Страница 183: ...405 Color Multifunction Printer 183 User Guide This chapter includes General Troubleshooting 184 Paper Jams 189 Print Quality Problems 205 Copy and Scan Problems 212 Fax Problems 213 Getting Help 215...

Страница 184: ...ntrol panel press the Power Wake button For details refer to Powering On and Off the Printer on page 28 The power cord is not plugged into the outlet correctly Power off the printer and plug the power...

Страница 185: ...ror If the Status LED is blinking amber follow the instructions on the control panel to clear the error If the error persists contact your Xerox representative The printer is out of paper Load paper i...

Страница 186: ...ireless Network on page 37 Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode For example the printer could be set to print on Heavyweight paper It takes mo...

Страница 187: ...on page 143 Your printer model is not configured with automatic 2 sided printing Ensure that your printer supports automatic 2 sided printing For details refer to Printer Configurations and Options o...

Страница 188: ...m room Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to ope...

Страница 189: ...paper is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cool...

Страница 190: ...ues Always use clean undamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never ov...

Страница 191: ...ay 1 Area 195 Clearing Paper Jams from the Tray 2 Area 198 Clearing Paper Jams from the Fuser Area 199 Clearing Document Feeder Jams To resolve the error that appears on the control panel clear all pa...

Страница 192: ...above the MAX fill line Adjust the paper guides so that they fit against the paper Use supported paper only For details refer to Duplex Automatic Document Feeder Guidelines on page 23 Clearing Paper...

Страница 193: ...ting Xerox VersaLink C405 Color Multifunction Printer 193 User Guide 3 Pull out Tray 1 until it stops 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the ja...

Страница 194: ...n it is inserted into the printer 7 Insert the Bypass Tray completely into the printer 8 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm...

Страница 195: ...earing Paper Jams from the Tray 1 Area To resolve the error that appears on the control panel clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypa...

Страница 196: ...05 Color Multifunction Printer User Guide 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper 6 Remove any crumpled paper from the tray and any...

Страница 197: ...n it is inserted into the printer 8 Insert the Bypass Tray completely into the printer 9 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm...

Страница 198: ...2 Area To resolve the error that appears on the control panel clear all paper from the paper path 1 Pull out Tray 2 until it stops 2 To remove the tray lift the front of it slightly then pull it out o...

Страница 199: ...o Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size type or color touch the current setting sele...

Страница 200: ...ultifunction Printer User Guide 2 If paper is jammed in the Fuser raise both green levers to open the Fuser 3 To open the paper guide raise the green handle 4 Remove any jammed paper from the back of...

Страница 201: ...Troubleshooting Xerox VersaLink C405 Color Multifunction Printer 201 User Guide 6 Lower the green levers to their original position 7 Close the rear door...

Страница 202: ...The edges of the paper are not even Remove the paper align the edges and then reload it The paper is moist from humidity Remove the paper from the tray and replace it with new dry paper Too much stat...

Страница 203: ...to Supported Paper on page 140 The feed rollers are dirty With a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer on page...

Страница 204: ...at is open Note Check for and remove torn pieces of paper in the paper path Jams During Automatic 2 Sided Printing Probable Causes Solutions Using paper of the wrong size thickness or type Use paper o...

Страница 205: ...Xerox representative for details Notes To ensure consistent print quality the toner print drum cartridges for many devices are designed to cease functioning at a predetermined point Grayscale images...

Страница 206: ...windows metal clasps side seams or adhesives with release strips Padded envelopes Plastic media Transparencies Ensure the paper type selected in your print driver matches the paper type on which you...

Страница 207: ...used is outside the recommended specification range Replace the paper with a recommended size and type and confirm that your control panel and print driver settings are correct For details refer to Su...

Страница 208: ...oth to remove debris from the rollers Note Do not touch the transfer roller or the exposed end of the transfer belt Fingerprints can cause print quality issues The toner cartridges are not Xerox toner...

Страница 209: ...from the paper path Ensure that the trays are pushed in all the way Ensure that the rear cover is closed and locked Condensation inside the printer causes partial blanks or creased paper Power on the...

Страница 210: ...Xerox Support website at www xerox com office VLC405support Slanted printing The paper guides in the trays are not set correctly Reset the paper tray guides For details refer to Loading Paper on page...

Страница 211: ...upport Pages Repeating Defects 2 To determine the cause measure the distance between the print defects 28 mm 1 1 in Drum Cartridge 53 mm 2 1 in Drum Cartridge 75 mm 3 0 in Drum Cartridge 82 mm 3 2 in...

Страница 212: ...eaks Clean all glass surfaces with a lint free cloth For details refer to Cleaning the Scanner on page 159 Spots present in copies taken from the document glass There is debris on the document glass W...

Страница 213: ...ocument correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution There is a problem with the telephone connection Verify that the tele...

Страница 214: ...reases available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced bas...

Страница 215: ...control panel at a time Viewing Current Errors on the Control Panel When an error condition occurs a message appears on the control panel to inform you of the problem Error messages warn you about pr...

Страница 216: ...tion Pages on page 32 More Information You can obtain more information about your printer from these sources Resource Location Installation Guide Packaged with the printer Other documentation for your...

Страница 217: ...function Printer 217 User Guide This appendix includes Printer Configurations and Options 218 Physical Specifications 220 Environmental Specifications 223 Electrical Specifications 224 Performance Spe...

Страница 218: ...pi Enhanced mode 600 x 600 x 8 bit dpi Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder Output Tray 150 sheets 550 sheets 550 sheets 250 sheets Maximum print size Legal 216 x 356 mm 8 5 x 1...

Страница 219: ...addresses per email group Control Panel 5 inch LCD touch screen with home and power wake buttons Connectivity 2 x USB 2 0 Type A USB 3 0 Type B Ethernet 10BASE T 100BASE TX 1000BASE T Wireless networ...

Страница 220: ...Weights and Dimensions Standard Configuration Configuration with Optional 550 Sheet Feeder Width 432 mm 17 in 432 mm 17 in Depth 540 mm 21 3 in 540 mm 21 3 in Height 599 mm 23 6 in 737 mm 29 in Weigh...

Страница 221: ...on Printer 221 User Guide Total Space Requirements Standard Configuration Configuration with Optional 550 Sheet Feeder Width 932 mm 36 7 in 932 mm 36 7 in Depth 1540 mm 60 6 in 1540 mm 60 6 in Height...

Страница 222: ...Specifications 222 Xerox VersaLink C405 Color Multifunction Printer User Guide Clearance Requirements with Optional 550 Sheet Feeder...

Страница 223: ...perature Range 15 28 C 59 82 F Relative Humidity Operating Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and...

Страница 224: ...ith copy automatic 2 sided printing scan functions fax functions and USB or network connectivity The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Eq...

Страница 225: ...unctions fax functions and USB or network connectivity This label distinguishes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design manufacture...

Страница 226: ...s printing are up to 36 ppm Print speeds are the same for color or black and white printing Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11...

Страница 227: ...C405 Color Multifunction Printer 227 User Guide This appendix includes Basic Regulations 228 Copy Regulations 234 Fax Regulations 237 Safety Certification 242 Material Safety Data Sheets 243 B Regulat...

Страница 228: ...tion of this equipment in a residential area is likely to cause harmful interference Users are required to correct the interference at their own expense If this equipment does cause harmful interferen...

Страница 229: ...tion of this Xerox device If external radiation from ISM equipment interferes with this device contact your Xerox representative for assistance This is a class A product In a domestic environment this...

Страница 230: ...d purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energys...

Страница 231: ...ettings This device is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The transition time from Ready mode to Low Power mode can be set up to 60 minutes The defa...

Страница 232: ...Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden L rmemission Maschinenl rminformations Verordnung 3 GPSGV Der h chste Schal...

Страница 233: ...accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user...

Страница 234: ...o reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncancele...

Страница 235: ...ted States military discharge certificates may be photographed 9 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as F...

Страница 236: ...nt of a state other than Canada Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Documents re...

Страница 237: ...ded to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by t...

Страница 238: ...you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty informat...

Страница 239: ...rnal metallic water pipe systems if present must be connected together This precaution could be vital in rural areas WARNING Do not attempt to make such connections yourself Contact the appropriate el...

Страница 240: ...ovakia Estonia Liechtenstein Slovenia Finland Lithuania Spain France Luxembourg Sweden Germany Malta United Kingdom If you have problems with your product contact your local Xerox representative This...

Страница 241: ...onnected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not contact the Telecom Faults Service 6 DTMF to...

Страница 242: ...ified by the following Agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2...

Страница 243: ...3 User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Cust...

Страница 244: ......

Страница 245: ...Xerox VersaLink C405 Color Multifunction Printer 245 User Guide This appendix includes All Countries 246 North America 247 European Union 248 Other Countries 250 C Recycling and Disposal...

Страница 246: ...e regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycli...

Страница 247: ...n equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environment...

Страница 248: ...sed electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equi...

Страница 249: ...handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased...

Страница 250: ...Recycling and Disposal 250 Xerox VersaLink C405 Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

Страница 251: ...ts If you have a color original document you can adjust the color of the copy using preset color effects For example you can adjust colors to be brighter or cooler Saturation Saturation allows you to...

Страница 252: ...al was created Lighten Darken Use the Lighten Darken slider to make the output image or print lighter or darker Sharpness Use this option to sharpen the output image or print For best results sharpen...

Страница 253: ...ok Copying feature to copy books magazines or other bound documents Front Cover You can print the first page of your copy job on different paper such as colored or heavyweight paper The printer select...

Страница 254: ...y you can choose to print or cancel the remaining copies Quantity Use this option to enter the number of required ID card copies Preview Use this option to view a sample image Resolution Resolution de...

Страница 255: ...You can add a password to protect the image or choose to combine multiple images into a single file File Already Exists Use the File Already Exists option to define what action the device takes when...

Страница 256: ...on are included on all faxes Delay Send You can set a time in the future for the printer to send your fax job You can delay the send of your fax job for up to 24 hours Priority Send Use Priority Send...

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