P P G D I G I M A T C H
S P E C T R O P H O T O M E T E R
26
APPENDICES
Service Information
X-Rite provides repair service to their customers. Because of the complexity of the circuitry, all warranty and non
warranty repairs should be referred to an authorized service center. For non warranty repairs, the customer shall
pay shipping and repair cost to the authorized service center, and the device shall be submitted in the original
carton, as a complete unaltered unit, along with all the supplied accessories.
X-Rite, Incorporated has offices around the world. You can contact us using one of the following methods:
To identify the X-Rite service center nearest you, please visit our web site at
www.xrite.com
.
For online help, visit our web site and click the
Support
link.
http://www.x-rite.com/support/default.asp
Send an e-mail to Technical Support ([email protected]) detailing your problem and listing your contact
information.
Cleaning the Device
The exterior of the device may be wiped clean with a cloth dampened in water or mild cleaner.
Important Notes:
DO NOT use any solvents to the clean the device, this will cause damage to the cover and internal
electronic components.
Compressed air should not be used to clean the device. Cleaning the device with blown air can cause
dirt on the outside of the device to enter into the device and contaminate optical components.
Cleaning the Calibration Reference
The white tile and camera test target in the calibration reference should be cleaned using a mild soap and warm
water solution, thoroughly rinsed with warm water, and wiped dry with a clean, lint-free cloth. You must let the
reference dry completely before taking a calibration measurement.
Light Seal Check and Replacement
The light seal that surrounds the measurement port on the bottom of the instrument is important in providing
consistent and accurate measurements. Refer below for information on proper light seal installation. Light Seal
Part Number:
TPZ-28727
Checking the Light Seal Installation
Verify the seal is lying flat and properly installed. If not, press into place using your finger.
Not Properly Installed
Properly Installed