P P G D I G I M A T C H
S P E C T R O P H O T O M E T E R
29
Calibration error
message “White Tile
Dirty”
Dirty white tile
Clean the white tile. See section Cleaning the
Calibration Reference
Error message
“Wavelength reference”
Contact X-Rite Service
Device will not measure
or calibrate.
Contact sensor(s) do not
properly contact the sample
surface.
Lift the device and place it properly on the
sample. Make sure that all 3 sensor indicators
on the screen turn green.
Contact sensor(s) are not
working correctly. Sensors may
be stuck due to dirt or paint; or
they are defective.
Open a new job to show the 3 pressure
indicators on the screen and place the device
on a flat surface and then lift it. If one or more
of the sensor indicators in the screen do not
change color when lifted, there may be a
problem with the contact sensor(s). Contact
technical support.
Sensor indicators in the display
do not change color.
Contact sensors are not working correctly. Put
the device into measure mode, place device on
a flat surface and then lift. If one or more of the
sensor indicators in the display do not change
color when lifted, there may be a problem with
the contact sensor. Contact technical support.
Wi-Fi not connected.
Wi-Fi turned off.
Turn on Wi-Fi in Wi-Fi Setup screen.
Wi-Fi signal too weak or not
available.
Approach the Wi-Fi access point; optimally
closer than 5 meters.
Wi-Fi not connecting.
Network not correctly set.
Perform the Wi-Fi setup procedure in Wi-Fi
Setup screen, by scanning the available
networks. Select the desired network and enter
the password.
Wi-Fi network cannot be
configured.
Wrong password entered.
Repeat the Wi-Fi setup procedure in Wi-Fi
Setup by selecting the desired network and
enter the password. Make sure the password is
entered correctly.
Wi-Fi signal too weak.
Approach the Wi-Fi access point; optimally
closer than 5 meters. Repeat the Wi-Fi setup
procedure in Wi-Fi Setup, by scanning the
available networks. Select the desired network
and enter the password.
Shutter error.
Device defective.
Contact technical support.
Multiple error
messages.
Device encountered a cascade
of errors.
Press OK button in error message for 2
seconds.
Date and time wrong.
Incorrect setting.
Refer to Date Time Option in the Settings
section.
